Hangouts Chat is an intelligent and secure communications tool, built for teams. From direct messages to group conversations, Chat makes team communication easy and efficient. Rolling out for all G Suite customers over the next week.
So I was extremely excited by the EAP, and the subsequent release, but both times I've found it extremely lacking. The windows app feels like an afterthought. Security key logins don't work, and it seems to just be chat.google.com running in a knockoff electron. It has an ugly stock windows toolbar that disrupts the UI, and once you arrive in the product things don't really improve. I can't talk to someone outside of my gsuite domain, and they can't be invited to rooms I've created. The site says that 'To help make your chat experience seamless, all your Chat conversations will sync with your classic Hangouts experience.', but that's either not working for me, or not a thing yet, as I can't get PM or group conversations in inbox. Add to that that I don't really buy in to every conversation being a thread (slack 'threads' tend to be the worst feature in their platform), and this ends up being a non-starter for us.
Recurring theme in gsuite: excitement followed by frustration at the little things. Can't use google home fully with gsuite accounts. The constant barrage of new chat solutions and early retirement of old ones. The announcement of a meeting telepresence solution, as long as anyone you ever want to invite uses chrome. It's hard to have faith in a GSuite solution anymore. The core remains strong, but the new individual products always seem to veer off short of being usable.
Lots of potential here, search seems good
Clunky, Feature Sparse, and coming from a poor track record of comms @ Google