Soufian Malih
@malihsoufian · Founder & product @ https://haash.io
Hi ProductHunters! Super excited to share Haash with you today! 🎉🎉🎉
Thanks @jedgar and @erictwillis for hunting us!
A lot of help/support discussions today are going inside either private chat or private ticketing support systems which is leading to a closed-internet, where lot of knowledge is encapsulated or lost in the vacuum of a discussion.
This is costing both brands and internet users a lot of precious time.
* Brands who find themselves answering the same questions again and again and decides finally to transcribe these discussions into docs (which costs additional time)
* Internet users who need to get in touch with support and start a new discussion to get informations they could have found in milliseconds seconds (By Googling).
We believe that these discussions if they go public in a proper format (the Quora/stackoverflow way where users can ask about the product and brands can answer) we’ll save the internet a big amount of time.
We’ve always been looking up to DigitalOcean support community https://www.digitalocean.com/com... and how they used a community-centric support model to rapidly break into one of the hardest markets. We wanted to make following this approach for everyone easy and accessible and built Haash as a smart super-simple (DigitalOcean-like) support communityyou can fire up in less than 3 minutes.
Love to hear your feedback and answer any question!
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Charles Jo
@charlesjo · Creator, Startup Study Group (SSG)
@malihsoufian love seeing this product evolve. Thanks for powering startup study group FAQ! https://ssg.haash.io/
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Soufian Malih
@malihsoufian · Founder & product @ https://haash.io
@charlesjo Thanks Charles! My pleasure!
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