Gist Platform

Live chat, bots & marketing automation -- free.

4.5/5
About
A unified marketing, sales, and support platform with live chat, help desk, email marketing automation, and more.
A single source of truth for the entire journey from website visitor to happy customer."
Would you recommend this product?
Digital Marketing Wizard

I have been a beta tester from all versions. The supportive attitude from Jitta and the team encouraging me to continue implementing Gist as part of my Marketing Flow. Knowledge base and tracking are powerful features that can provide a Customer Journey with a lot of benefits for your visitors and your company. Keep doing an amazing Job Jitta and Gist Team.

Pros:

After 2 years of Development Gist has become stable, feature rich with an amazing customer support.

Cons:

Bot Builder flow can be improved, I would love similar builder as the new workflow for the automations.

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Founder of Gist
@frankopazo Thanks for sharing your feedback, Francisco! That's awesome to hear.
CEO

Gist is an incredibly ambitious project, and has an amazing bundle of features. The platform keeps improving, and the support from the whole team, including the founder has been excellent. I'm really looking forward to their continued growth.

Pros:

Incredibly feature rich offering. Includes live chat, email marketing, help desk etc.

Cons:

Taking on such a massive undertaking means that there are a lot of things for their team to manage and continue to develop.

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Founder of Gist
Thank you for your thoughtful review, @peterchaly! We're glad you're here with us.
Team ZapERP

I think it is a great product. I have been using it from more than a year now. They did face few challenges initially (who doesn't?) but now product is super stable and performing as good as intercom or similar alternative :) . Right now we use intercom on our main site and gist on other sites but soon I am pretty sure we will move everything to Gist. All the best guys. https://zaperp.com

Pros:

Single tool to manage your chat/s, emails, KB/s and contacts.

Cons:

None. It does the job that it supposed to do.

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All in all it's a very good tool and the founder is a really passionate man.

Pros:

The new UI is great, The product is robust, they integrate with almost everyone. That's a great tool

Cons:

I would like to see the feature on the chat that you can see what the other end is typing

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Founder of Gist
@terry_hatziieremias love that. Thank you for providing awesome beta feedback along the way. Much appreciated.
Terry, I actually thought this was possible for PRO plans to see what user is typing.
Design Strategist - Remote Trainer

Two years of restless improvements. Jitta and the rest of the team have placed a major effort in this platform which is becoming more and more stable and complete. Keep rocking folks!

Pros:

An all in one solution to manage my leads and turning them in engaged, profitable customers.

Cons:

Forms are very basic. As I don't manage HTML I need the help of a dev to customise them to my needs.

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Founder of Gist
@stefanothinking thanks for the kind words. Glad to have you onboard with us :)
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Pros: All in one email marketing tool and many more: live chat, emails, bots, meetings, knowledgebase, anything your business needs Gist will provide. Love the new rebranding as well! Cons: Currently to make a tool perfect I would need visual builder for bots, for emails, and include visual builder for workflow for standard plans as well. Also it would be an ultimate tool if we could start video chat/screenshare right inside Gist chat. Other than that it is a perfect tool.

Pros:

-tons of tools any business must have: chat, bots, meetings, knowledgebase, emails.

Cons:

-no visual builder for chatbot, email, no video meeting

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Founder of Gist
@vit_aliy You've been an absolutely amazing partner since our beta to now! Thanks so much. You're totally right that we need to bring visual builder to Chatbots. Coming your way soon!
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A WordPress speed enthusiast

The moment we can Gist chat widget to site, it add extra 2-4 seconds load time. Google also warns about the heavy JavaScript parsed

Pros:

All in one marketing platform

Cons:

Chat widget slows down the site a lot

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Great team and wonderful tool! Love to see how it keeps evolving

Pros:

Lots of great tools in one toolbox

Cons:

More help info and tutorials would be great!

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Founder of Gist
@dustin_day Awesome. Thanks Dustin. Totally agree we can level up a few sections of documentation with more details and examples. Coming your way.

I really am happy I signed up with them!

Pros:

They've been very helpful customer service wise. The platform is getting easier to understand and kinks are being worked out.

Cons:

Sometimes customer service seems to not understand me, so it takes a few tries of explaining myself. But that has gotten better over time.

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Founder of Gist
@leah_patterson appreciate the love, Leah! and thanks for sharing the experiences you had with the customer service team, we will continue to improve the process and we hope to delight you next time you reach our support.
Swell - Nocode Payments (Coming Soon)

I've loved using Gist (was Convertfox) for probably 2 years or so. It works like a charm, and I've seen a HUGE spike in conversions. Just keeps getting better; great job, Gist team!

Pros:

Responsive team, great chat service, constant updates

Cons:

iOS app could be a bit better, but I've seen a lot of improvements

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Founder of Gist
@dustin_mccaffree appreciate the love, Dustin! We sure did push a ton of improvements to the iOS app. Can you send an email to support@getgist.com with what's missing or can be improved? Would love to hear your thoughts :)

It's improving all the time and it really does do a lot of the heavy lifting Great for start ups with their quick support...

Pros:

chat, forms, drip email autoresponder emails. Knowledge base and visual builder are amazing.

Cons:

It's got everything I need with new landing pages coming in the future!

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Founder of Gist
@david_harvey2 Thank you, David, for taking the time to share your thoughts, we appreciate it! :)

I m happy with Gist

Pros:

just excellent

Cons:

no things

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Founder of Gist
@abdellatif_abid Thank you for sharing your thoughts :)

Been using gist on site and have 30% more leads

Pros:

fabolous app for lead gen

Cons:

none

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Founder of Gist
@juan_manuel_colome Love that! Glad to hear that you are seeing an uptick in your lead gen flow, Juan :)

Gist is great, lots of new features and training over the last year. I love their support and look forward to seeing whats next

Pros:

Sorry, I really don't like producthunt. I typed out a review and it said it was too long. I tried to edit it, but 140 characters?

Cons:

Then I accidentally clicked off this floaty window and it deleted everything. Gist is fantastic, producthunt, not so much

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Founder of Gist
@bill_angelos haha. wish I could read your lost review. will let PH folks know about your experience :) Thanks for taking your time, Bill!

Gist is awesome at what it does and the price can't be beat!

Pros:

Mobile app to manage chats on the go

Cons:

None that I've experienced thus far!

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Founder of Gist
@blake_boyles thanks, Blake!
CEO & Founder at PitchGround

Been very early adopter of Gist and absolutely love how they have grown the product over the course of last two years.

Pros:

Incredible Platform

Cons:

None I am aware off.

Botteega

The platform has reached some maturity and is constantly improving.

Pros:

Chat, unified inbox, email automation, knowledge base, mobile apps...also a CRM is planned!

Cons:

Email delivery had problems until a few months ago, but now performance is solid. Bots and knowledge base still need work.

Really great tool with excellent support. Could not recommend it highly enough.

Pros:

Excellent array of tools that means I can keep most support / marketing activities within one platform

Cons:

Would like API to extend to the Knowledge Base. Would also like to be able to add own code to Knowledge Base articles.

Founder of Gist
@odd_balls Thank you, Stephen, for taking the time to share your thoughts, we appreciate it! :)
Internet Marketer, Blogger.

I have been using Gist over 2 years now and it's getting better and better every single day. The team pushes updates, fixed bugs and add new features. I am using Gist for my business and it makes email marketing easier with their advanced targeting and segmentation abilities.

Pros:

Gist can integrate with your mobile app, memebershp platform, website and send right message to the right people at the right time.

Cons:

They could work more on native integrations with other apps

Founder of ImDiscountCodes.com

I have been a user since they first launched and I am more than satisfied and have now moved my whole marketing workflow to it from ActiveCampaign. Their support team is also highly responsive even implementing feature requests of mine the very next day! 5 STARS!

Pros:

Easy to use with a single dashboard for important marketing and support functions.

Cons:

Chat bot needs a bit more work and ability to customize look, feel and make it more humanly when interacting with potential clients.