1. posts
  2.  → Freshchat
  3.  → reviews

Freshchat

Catch 'em all. Keep 'em all.

4.9/5
About

Freshchat is a modern messaging software powering millions of conversations for sales and customer engagement teams.

Convert visitors into leads and users into happy, engaged customers on the website, in-app, mobile, and social DMs. A leap from legacy live chat software, Freshchat helps businesses and its teams focus on continuous and context-driven messaging experience.

5 Reviews
12115
17086
18858
 +48 reviews
  • Pros: 

    Simple

    Cons: 

    Terrible analytics dashboard, lately unreliable

    The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

    It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

    The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

    Bernardo Campos has used this product for one year.
  • 335623
    Arun SathiyaHappiness Engineer, Automattic
    Pros: 

    Freshchat is built for teams of all kinds. Powerful integrations, beautiful messaging experience, bot support and more.

    Cons: 

    None that I can think of right now.

    This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

    Arun Sathiya has used this product for one month.
    Comments (2)
  • 304021
    Learn UXUX Practitioner & College Professor
    Pros: 

    Exciting new platform for talking to your customers. Makes all communication continuous so customers feel understood. Strong recommend :)

    Cons: 

    no real cons, but it can be tough to explain the different parts of any product suite and how they incrementally add to one another.

    Nice design. Nice support staff. might be good to have easy to find case studies to give the rich feature set more context.

    Learn UX has used this product for one day.
  • 469561
    Gautham RamakrishnanDigital Marketing Strategist
    Pros: 

    Excellent UI and a cheaper product!

    Cons: 

    I don't see anything under this!

    Try it out for the sleek UI and get to understand your website visitors better! :)

    Gautham Ramakrishnan has used this product for one month.
  • 1052973
    PatrickCEO/Founder of O'Briain Enterprises
    Pros: 

    Simple design, easy to use

    Cons: 

    None

    Really awesome chat service, good alternative to Intercom.

    Patrick has used this product for one month.