Form.one is a fully customizable chatbot that can automate routine tasks and assist your clients 24/7. It only takes minutes to create a mistake-free employee. Our chatbots offer consultations, arrange meetings, auto-populate documents, accept payments, collect and send data securely.
This service can automate tasks within any department of a company, from sales and marketing departments to product development, customer support, law and HR. I can see it being very useful for my team.Pros:
The product allows users to create a specialized robot tailored to the tasks of the company.Cons:
I tried to create my own bot and was pleasantly surprised. It is so easy. Great service!Pros:
I’m impressed at how intuitive the system was. The script of any conversation can be made within a minutes, just like they said.Cons:
I’m not sure that the chatbot will be able to replace client interactions.
This settles the question "Should lawyers learn to how to code?". Lawyers should practice law, and let technology take care of routine jobs. Automate what you can automate. And a tool like form.one lets even lawyers build a chatbot, no coding required.Pros:
Intuitive, easy to useCons:
Thanks for creating such a great product! I love that with robots, clients no longer need to wait until an operator becomes free in order to get an answer to their questions. No more dealing with call centers or rude clients!Pros:
The Form.One bot can provide customer support around-the-clock and does not require much supervision.Cons:
None that I could find so far.
I tested it briefly and the product is really good. I have never created bots before, but with Form.one, I didn’t have any questions – everything is quick, easy and convenient.Pros:
Form.one helps you to do routine tasks as quickly and easily as possible.Cons:
Bots don’t understand the natural language of users. This would help tremendously
The product is great for handling employee requests inside of the service support portal without needing human intervention. We collected statistics on typical issues, divided them into groups, and identified the most frequent issues. Then we made a tree of possible solutions and added them to the appropriate branches.
We used the product for a month, and the bot only needed to tap in a human system admin 30% of the time. In the future, we plan to lower this percentage by including more FAQ.Pros:
Keeps system administrators from having to answer repetitive and simple employee questions.Cons:
You can’t copy and move branches within the bot builder
Our telecommunications company has implemented Form.one in the procurement department to advise employees on typical issues. Previously, procurement issues were handled by human employees, but now everyone turns to the bot. All of our procurement employees have placed a link to the bot in their email signatures so that customers and employees know they can get their questions answered any time of day.Pros:
Takes procurement adviceCons:
There are not enough analytics on the conversations
Technical support services for the product are excellent and someone seems to always be available.
I can see how having a chatbot will motivate technical support staff to provide a better service that the bot cannot provide, and also to move up the career ladder. I think operators are well aware of the requests and needs of customers and they can think through the logic of communication of the bot and improve its capabilities. Tweaking and improving a bot is much more interesting than answering the same questions 8 hours a day!Pros:
I can see how this could increase brand loyalty by providing a friendly face 24/7Cons:
I didn’t find any yet
In our personnel department, HR reps are often asked routine questions, like how to apply for leave. We decided to implement Form.One, and now our employees use it to fill out all HR forms.Pros:
Frees HR team from having to service on typical requests and prepare documentsCons:
The service doesn’t allow employees to send documents to their supervisors for approval
I love this tool and I think I’ll use it to help process orders, especially because it works with Stripe.Pros:
Bots can integrate with any services and corporate systemsCons:
I didn’t find where a place to see the analytics for bot queries and user satisfaction. with answers
I really love that the only code I actually have to look at is the URL that I'll send people in order to let them use the bot. This is great for those of us who can't be bothered (or are simply to lazy) to learn code but have a business to run !Pros: