Fin

A new kind of assistant that runs in the cloud

2.9/5
About

UPDATE: Since the time of this post, we have lowered prices 25% to 40% and dramatically improved the quality of service across all major categories.

➡️ Read more in THIS POST.

Would you recommend this product?
79 Reviews2.9/5

For something supposedly so revolutionary, they should let people try the service for free pr at least a couple of weeks

Pros:

It seems like an interesting concept

Cons:

they charge right away, no free trial

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Maker
We have a highly skilled team that handles every Fin request, and we pay them well, so we can't offer a free trial. But, we are waiving the $120/mo minimum spend as a special offer for product hunt, so you can try Fin completely on demand at $1/minute with $0 monthly commitment.
It's also ridiculously expensive. Even if there was a free trial, it's only meant for the exceedingly rich who can spend upwards of $5,000 a month on a gimmick they don't need.
why, why, why are these terrible worthless "reviews" listed ABOVE the helpful discussion?

I want to believe in Fin. I was turned off by the price, but was wowed by the demo video and took it for a spin. I was so excited by the potential that I even found a spot for it on my home screen.

My first request was to send flowers to someone for under $50. The ETA given was 95 minutes. Three hours later I had gotten no feedback. Concerned that I going to end up spending more on the service than the flowers, I asked for a status. I got feedback that the task would take longer but I was only being charged for the active minute. My ETA increased to 10 hours. As I watched the cost balloon up to $38, I cancelled the task.

My second request was to add a brewery I had just heard about to my "Restaurants to try" list. In my mind, this should basically be an AI task that would be used when I asked Fin to make future bookings. I assumed it would take next to zero time. Instead, it took 18 effective minutes.

$56 later, I had a single restaurant added to a list.

I believe in the utility Fin is selling. But after limited use, the vision and the execution feel very far apart. And as much as I want to be an optimist, the founder responses to user comments here on Product Hunt read as tone deaf and are in the process of converting me to a pessimist.

Pros:

Aspirational; Incredible demo.

Cons:

Expensive on a per task and overall basis; Poor definition of an "effective minute".

Upvote (19)Share
Well put! Thx for sharing your experience.

I find that the offer they give us hunters is the best way to use Fin. I used it when It had a monthly rate and loved it and love it now, but I save a lot of money because I don't request often but when I do it really helps. Don't know why so many detractors.

Pros:

Can basically get anything done for you

Cons:

Can be expensive depending on how you use it

I would test it if it would be for free in the beginning.

Pros:

Good concept!

Cons:

no free trial

Maker
We have a highly skilled team that handles every Fin request, and we pay them well, so we can't offer a free trial. But, we are waiving the $120/mo minimum spend as a special offer for product hunt, so you can try Fin completely on demand at $1/minute with $0 monthly commitment.

I've been using the product very actively for about a year now. I'm a terrible edge case customer: multi-time zone, foreign language addresses, weird scheduling requirements (sun-thur for in person, mon-wed for calls, etc), and other oddities.

While no service is perfect ... and certainly no remote/virtual assistant is ... whats been awesome is seeing how much Sam and Andrew listen to customers, improve the app, and make the service work better.

Its hard to imagine not using the service now.

Pros:

Truly 24/7 help with just about anything you can reasonably ask a native english speaker with a fast internet connection to do

Cons:

Sometimes hard things are done well and little details are missed - which you would get really upset at a real assistant for :-)

They seem to be failing at only using as much user data as absolutely necessary for their product to function. According to their privacy policy, your data is shared with others, whether you want it or not, and you can’t ask for your data to be deleted. A nice surprise in an email that’s sent to you after signing up (presuming that you, like 99% of all other users, don’t take time to fully read their privacy policy)!

From their User Data Policy (Privacy Policy?):

**Does Fin share the Information it collects with other People?**

Yes. As a general rule, Fin shares the Information it collects and learns from you with other People, including People who do not use Fin. This includes Information Fin collects and learns from your Communications and Conversations (including the things you ask Fin to do), as well as any Information Fin collects and learns from your address book, calendar, and email account (including Contact Information). Fin may also share the fact that you use Fin with other people.

If Fin shares something it collects from you, Fin will not identify you by name as the source of that Information unless you give Fin permission to do so (either through this Data Policy or otherwise). You give Fin permission to identify you as the source of any Information shared with your starred or trusted connections. You also give Fin permission to identify you as the source of any Information you share publicly using Fin.

If you want to share Information with Fin, but do not want Fin to share that Information with anyone else, you should place it in the Fin Vault.

Fin does not sell your personally identifiable information to advertisers. Fin will also not share the transcript of any emails it collects from accessing your email account.

**Does Fin delete any Information it collects?**

No. Because Fin is a collective knowledge system, Fin retains all of the Information it collects and learns, including Information it collects and learns from you.

If you want to share Information with Fin, but want to be able to delete it later, you should place it in the Fin Vault.

Pros:

(Haven’t used)

Cons:

Privacy policy is very concerning.

I mostly use Fin to help with tasks around the house, like finding a Handyman or renting out my garage. Fin does exactly what you ask, you just need to keep an eye on how much time Fin is spending on the task so that you aren't caught off-guard when the bill comes.

Pros:

Can do anything for you

Cons:

Pricey

Upvote (2)Share

- has gotten much cheaper over time, and higher quality

- available on basically every channel - email, sms, slack, app, web

Pros:

- can set it and forget it for most tasks that don't

require your active involvement

Cons:

- i don't use it for tasks that might require a lot of back and forth

Super easy to use and great for offloading tasks so I can focus on the present / what's in front of me. Mostly use it for reservations, contacting people I don't want to be on the phone with (postal service, airlines, etc.), shopping, etc.

Pros:

Does nearly everything; 24/7 service

Cons:

Only integrates with Google calendar

This looked like somehting I would love to use but really not up for paying without testing it. Especially since so many of the voice assistants come with glossy adverts and then always leave you wanting.

Pros:

Looks amazing

Cons:

EXPENSIVE! No Trial. Only USA

I used Fin for a month, and was excited by the potential to save me time. My company even agreed to pay for it! Aces.

However, my excitement came crashing down, but after bit, failure after failure, as every single thing I tried to ask Fin to do either created more effort for me than it was worth, couldn’t be done (even a simple task like checking to ensure my employees‘ time cards were completed each week), or ended up with sub-par or no results.

After a month, I gave up.

Beware the clever sell job.

Pros:

The concept and sell is great.

Cons:

The service doesn’t come even close to performing as described.

Thanks for the fabulous video. SO pleased to see Fin's success. Will keep recommending it. In my newsletter this week.

Pros:

The Fin Video is so good - breaks down how it can be used - real eye opener

Cons:

Pricing (a friend uses it) though this makes sense for the level of service - hope it can reduce in time / with more AI/ML etc

I use Fin primarily for scheduling meetings, booking reservations and flights. Fin remembers my preferences, is really easy to use and saves me hours each week.

Pros:

Scheduling Support, Remembers preferences, 24/7 assistance

Cons:

Only integrates with google calendar - Not an issue for me but something to be aware of.

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I love Fin for the tasks that I don't want to complete. Fin is always doing work efficiently and quickly. They've provided quality work each time.

Pros:

They take care of things nobody wants to do. Fin is efficient and often thinks outside of the box to get things done quickly.

Cons:

It takes some time to learn how to "Fin." But within a week, if you set up your preferences correctly, it's amazing and efficient!

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I've been using Fin for about 9 months, and it's been an insanely beneficial time-saver. While I typically use it for small tasks I don't want to do myself (call the insurance company or find a service provider), I can see how it would be helpful to folks who own their own businesses or don't have an assistant of their own. Fin has helped me with scheduling, travel planning and the like.

For those who say it's too expensive to use full time, I disagree. Yes- people who use Fin full time as an executive assistant are possibly paying $1000+ a month, but they're only paying for what they actually need done and aren't paying payroll tax or health insurance for an actual human employee.

If you're a casual user, just be conscious of the tasks you submit. Easy enough!

Like any startup, Fin may have their hiccups, but they're eager to right their wrongs and retain their users. They're also quick and responsive to improve their service based on user feedback.

Pros:

Huge timesaver, does the work you don't want to

Cons:

Can be expensive, but use it wisely and you won't have an issue

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Fin is very fair with costs and time as long as you are very up front with what tasks you need completed, how you want them done, and relay all the necessary details without too much back and forth. Rather than capping a task at a certain cost, they charge by the minute, which is what it would actually cost you to do something (most of the time). Often when I am surprised at a bill, I have somewhere in my mind the idea that I could have done that task faster, but nobody

Pros:

Does more than any other AI I've ever seen. Have stepped their game up in customer service, quality, speed, and efficiency since Jan 18.

Cons:

No Android app.

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They were completely USELESS for certain tasks and OVERCHARGED for the minimal tasks. There is no way for the user to question the minutes spent on and they PAD THEIR BILLS. It does NOT take 15 minutes to make a reservation. They did NOT visit over a thousand websites in order to suggest that I visit the Louvre when I go to Paris. They were able to order a few items but did not provide order info or tracking without me asking (which I then had to pay for!!! DO NOT GET FOOLED!!@!!

Pros:

quick to respond and sometimes helpful

Cons:

OVERPRICED and NO ACCOUNTABILITY

Fin, if you are listening please cancel my account and stop sending me invoices.

Pros:

Quick to respond

Cons:

Expensive, have been trying to cancel my account but still have not been able to.

I've been using Fin now for over a year, and it has been a huge time saver. From booking airline tickets for my wife, me, and my cat, to finding hard to get camping reservations, Fin is there to help at every turn.

Pros:

Very natural interface. Understands context and my preferences for each task.

Cons:

Price can be expensive at times

Fin is fantastic for tasks I neglect because of their tedium or open-ended difficulty.

Personally, Fin's greatest value comes from scheduling appointments with my dentist, doctor, PT, etc!

Pros:

Ability to execute open-ended requests, personable communications

Cons:

Requires google authorization (gmail, gcal, etc)