Elfster Secret Santa

Gift giving. Easy & fun!

5.0/5
Would you recommend this product?

Congrats to TInsel the Elf for being competent, helpful and merry - on top to immediately understanding my issue and even catching me via chat even after a disconnection. I also got an honorary Elf title :D. Thank you for restoring some lost faith in humanity and spreading positivity :)

Pros:

The Elves are amazing and able to make any Scrooge feel the Christmas spirit ;)

Cons:

None

They make doing secret santa's so easy! It almost runs itself! Jewel was particularly sweet today as I needed help adding a person whose son had a heart transplant and is also suffering from cancer - I wanted her to participate so that she could have a little fun this year. Jewel did it all. And I said that I would love to be an elf - she gave me the email address to send my resume! :) I have used Elfster for at least 10 years for MANY exchanges. Always easy, fast, fun. Anything elf? :)

Pros:

The Elfs are great - especially Jewel!!

Cons:

NONE!!

I spent almost an hour tonight via chat with "Tricia the Elfster Elf"....and quite honestly I was probably one of the most difficult customers she will have this season, but her chat message would have led me to believe she only had one person to help...ME! Hands down the BEST customer service support that I've ever gotten!!! Thank you, Tricia the Elf!

Pros:

Easy, convenient and when you need help, the elves are there to help!

Cons:

None

If you run into any trouble, their live chat is soo convenient and they are very reliable! we have been using elfster now for more than 3 years

Pros:

Elfster is an extremely fun and easy tool to use for gift exchanges

Cons:

Cant find any

I didn't realize that the draw was automatic.

Pros:

It was very easy to set up and they had a lot of items to find for the Wish Lists

Cons:

When you add 2 people to 1 email address, it doesn't differentiate between the 2 people.

We use this every Christmas and it has done great for us. Every year we get gifts that we enjoy and in addition it makes shopping much easier when the wishlist is right there. I accidently deleted an anonymous question and couldn't bring it back up on my own, which sucks that I had to contact customer service for them to pull it back up so I can respond. They did give me another way to respond to the question, which was to send a group message and respond my answer. As long as you know what the question is that would work, but if you didn't that wouldn't work. They would actually have to open up a case up and restore the question. It really isn't that bad of a con because it is fixable, but its just the trouble you have to go through. Either way I love Elfster and will continue to use it every year.

Pros:

Customer Service is Great, Ease of use, Great way to make everything anonymouse

Cons:

be careful in deleting a anonymous question but the customer service helped fixed this