Simple, well considered API backed by very responsive team.
Features and docs evolving quickly, so worth regular review.
We integrate with many communication platforms, and most of their APIs have at least one of the following problems:
- wonky API structure around conversation lifecycle
- being unprepared for developer use cases and slow to iterate
We had the chance to work with the Drift team during the beta, and I can say they've threaded both these needles. The API is simple to work with, and the team is actively adapting to community requests. If you're in this space, worth joining the conversation!