Drift 2.0

A scalable way to talk to your customers

#3 Product of the WeekJuly 28, 2016
+1

Reviews

Discussion

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David Cancel
Maker
@dcancel
David from Drift here. Happy to answer any questions that anyone has about Drift 2.0. All of us at Drift are super delighted with the response. We are also all grateful to everyone who has supported our mission to make business online personal. But this is only the first inning, and we need your help. We believe that helping is the new selling and that customer experience is the new marketing. Agree? Join us and help transform the way that the world does business.
Khuram Malik@khurammalik · The Strategist
@dcancel totally agree!
Jay Samson@dsgnwit · Marketing
@dcancel Agree on those two points!
Mike Grassotti@mikeginnyc · Founder, OwnOut
. @dcancel just signed up for @drift, already blown away. Both the app and the mission are spot-on. Being able to give customers premium, concierge-quality experience at scale is a huge competitive advantage. Reminds me of the early days using performable...
David Cancel
Maker
@dcancel
@mikeginnyc thank you. Performable family reunited. So excited. Let's create something awesome together. 🎉🎉🎉
Casie Lane@casielane · Singapore Director at SheWorx
@dcancel absolutely agree. @drift looks like the perfect solution for companies who are ready to save money by loosing the call centres and actually giving a quality service in a way many people would rather choose to communicate. In Asia, most countries are mobile first. Just thinking of the capabilities of WeChat. Would be interesting to see how quickly Drift picks up in Asia.
Francis Lee@sicnarftea · UnicornGO! Unlimited Graphic Design
@dcancel couldn't have put it better myself. Loving the direction of this product
David Cancel
Maker
@dcancel
@sicnarftea thanks Francis!
David Cancel
Maker
@dcancel
@casielane thanks Casie. So far so good in Asia 🚀
Peter Malick@petemalick · CMO Westlake Pro
@dcancel Fascinating! I signed up and excited to check it out.
Kyle Waring@kylewaring · Founder, ShipSnowYo.com
Hi @dcancel -- very excited to see a new update to Drift rolling out! I've seen a lot of "other" services offering similar widgets to embed on your site, powered by a chat bot. The conversations seem very mechanical, and often times -- a user would find what they are looking for 10x faster just by reading the site (vs answering generic preface questions like, whats your email, name, how can I help). How "customizable" is the chat system, and how does machine learning tie into the bots conversational evolution?
David Cancel
Maker
@dcancel
Hi @kylewaring! We're just in the first inning but we are trying to solve the problem you illustrate. Our goal is to scale 1:1 human connections not to replace humans with bots (like others out there). We think about what we're doing with ML more about building a personal concierge. The experience that we are trying to bring online is that of the perfect offline experience with your favorite business. It's about scaling personal for us. All that being said we are thinking of ways for every business using Drift to provide the best concierge experience for their customers. To do so the experience will have to be tailored to that business with the help of the business (customization). Hope to give you access soon so we can build this new experience together. DC
Dipti Gore@diptigore · Founder at Fireup (letsfireup.com) ,
@dcancel helping is the new selling and that customer experience is the new marketing - totally agree !
Hiten Shah
Hunter
@hnshah · Crazy Egg, Quick Sprout & Draftsend
A little bit of machine learning mixed with messaging. I'm excited about Drift's 2.0 release and what it's going to do to reduce the friction in marketing and customer communications. This is the kind of product stuff that makes me excited about SaaS (again)! Feels like we're just at the beginning of what's going to be a big trend with messengers as well as SaaS as a whole.
Matt Bilotti
Maker
@mattbilotti · Product, Drift
Hey everyone - Thanks for checking out out Drift 2.0! I'm the Product Manager over here at Drift and we are so excited to help more businesses have one-on-one conversations at scale. Feedback is always welcome. Feel free to drop a note here or talk to us through Drift 😄
Tom Benattar@tombenattar · Head of Growth Salesmachine
@mattbilotti Good job guys!
Matt Bilotti
Maker
@mattbilotti · Product, Drift
@tombenattar Thanks! It was a real team effort over here.
Marcos Ortiz@marcosluis2186 · Co-founder at Capital Latino, LLC
@mattbilotti @dcancel send my congrats to all @Drift team. Great work folks !!!
Jice Lavocat@jice_lavocat · Founder at Elokenz
Got through the onboarding and made few tests. You got a very nice design and everything seems to be working fine and easily so far. Great hunt.
Dave Gerhardt
Maker
@davegerhardt · Director of Marketing at Drift
@jice_lavocat nice! Thanks Jice. Glad you made it!
David Cancel
Maker
@dcancel
@jice_lavocat Thank you 🙌🏽
Craig Fifield@craigfifield · Meta Search Advisor, Circloscope Founder
@jice_lavocat I agree Jice, it is a great product! So happy to see a local startup doing well here on PH as well!
Elyse Bogacz
Maker
@elysebogacz · Designer, Driftt
@jice_lavocat :) if you have any design feedback please let us know!! always looking to make Drift better
Jules Holleboom@julesholleboom · Product designer, Magnet.me
So how does this compare to Intercom?
Dave Gerhardt
Maker
@davegerhardt · Director of Marketing at Drift
@julesholleboom main thing is that we're focused on marketing. Also we plug in to all of the tools you're already using, because our larger goal is to help you do whole company marketing (since messaging touches every part of the business today).
Jules Holleboom@julesholleboom · Product designer, Magnet.me
@davegerhardt But Intercom also offers that, right (although at a higher price)? It has the ability to chat with lead, manage a team inbox, follow up, plus you can send automated drip campaigns. So if I understand correctly, you differentiate with AI/bots?
Jules Holleboom@julesholleboom · Product designer, Magnet.me
@davegerhardt Slack integration is awesome btw!
Dave Gerhardt
Maker
@davegerhardt · Director of Marketing at Drift
@julesholleboom yep. but you can play the feature checklist game for hours with any live chat/messaging product. there will always be a feature here or feature there. sounds like you gave Drift a try with Slack, love it. stay with us and we'll show you :)
Jules Holleboom@julesholleboom · Product designer, Magnet.me
@davegerhardt Partially agree. There are not that many marketing/support products out there that offer this well integrated, built and designed like Intercom does (and you do, as of today!). That's why I'm excited to see Drift 2.0 on PH and wanted to learn more about the differences/advantages which I couldn't find on the website. Apart from the fact that your messenger looks pretty familiar ;).
Julian Martinez@julian_martinez · Director of Marketing @MaestroConference
@davegerhardt I second @julesholleboom comments and questions, Dave. Love what Drift has been doing with content marketing to get me interested in the Drift product, and certainly would love to take the next step and start exploring Drift 2.0, but could definitely use more info regarding how this improves upon or differentiates from what we're getting with Intercom. We've invested a lot of time getting Intercom integrated into our operation, so in order for me to make the case to my team that we should explore another product that seems on the surface (at least right now) to be very similar to what we're getting from Intercom, I need help explaining how Drift 2.0 can do more or better or helps our current setup. Any insight would be appreciated.
Dave Gerhardt
Maker
@davegerhardt · Director of Marketing at Drift
@julian_martinez @julesholleboom email me - dg@drift.com let's chat.
Mitchell Harper@mitchellharper
@julesholleboom Drift is lightning fast and has zero complexity. It does what it does intuitively with a beautifully simple UI. Plus, you're backing a strong vision and an experienced founding team 🚀