1. posts
  2.  → Drift 2.0
  3.  → reviews

Drift 2.0

A scalable way to talk to your customers

4.4/5
Would you recommend this product?
Dashcam and autogadget CEO/expert

I used it more than 2 months in and I do not recommend it. Why?

- its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow

- default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.

- support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.

Pros:

promotions

Cons:

support, functions

Share
Digital Marketing & CRO Co-ordinator

My colleague wrote a full article (https://buff.ly/2PM87TA) about Drift, Intercom and Crisp

Drift is a great product, but it lacked a few features we wanted

It also had some problems with loading

Pros:

Intuitive, lots of features, great customer support

Cons:

Loading speed issues

Share
VP of REV MKTG, Bandwidth

Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.

Pros:

Great interface and can help direct web traffic to key landing pages

Cons:

Better clear bit integration

Consultant at SoftwareSupp.com

Drift is a great complex platform to support your sales, especially interesting for more demanding customers.

Pros:

complex, functional tool, lead tracking and management, personalized messages, visitor/lead insight, chatbot function

Cons:

not the cheapest solution

Developer and designer

I've used Drift for almost 3 months now and it has helped me deal with user questions much more efficiently!

Pros:

Knowledge center, automatic responses by a bot, custom tags, lots of useful features available on the free plan.

Cons:

iOS app needs improving, often shows errors when loading conversations, information available on desktop is not visible in mobile app.

PR and Marketing | Driving Innovation
Honestly, I hate to say it but found this extremely unhelpful as a Chatbox. I can't find Drift 1.0 but that's what I'm talking about here. It's just... Hard to navigate somehow. Eventually turned it off and stopped using it.