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Comments on post “Drift 2.0”
Posts » Drift 2.0 » Comments » Comment
David Cancel
@dcancel
David from Drift here. Happy to answer any questions that anyone has about Drift 2.0. All of us at Drift are super delighted with the response. We are also all grateful to everyone who has supported our mission to make business online personal. But this is only the first inning, and we need your help. We believe that helping is the new selling and that customer experience is the new marketing. Agree? Join us and help transform the way that the world does business.
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Khuram Malik
@khurammalik · The Strategist
@dcancel totally agree!
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Jay Samson
@dsgnwit · Marketing
@dcancel Agree on those two points!
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Mike Grassotti
@mikeginnyc · Founder, OwnOut
. @dcancel just signed up for @drift, already blown away. Both the app and the mission are spot-on. Being able to give customers premium, concierge-quality experience at scale is a huge competitive advantage. Reminds me of the early days using performable...
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David Cancel
@dcancel
@mikeginnyc thank you. Performable family reunited. So excited. Let's create something awesome together. 🎉🎉🎉
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casie millhouse
@casielane · Singapore Director, SheWorx
@dcancel absolutely agree. @drift looks like the perfect solution for companies who are ready to save money by loosing the call centres and actually giving a quality service in a way many people would rather choose to communicate. In Asia, most countries are mobile first. Just thinking of the capabilities of WeChat. Would be interesting to see how quickly Drift picks up in Asia.
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Francis Lee
@sicnarftea · UnicornGO! Unlimited Graphic Design
@dcancel couldn't have put it better myself. Loving the direction of this product
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David Cancel
@dcancel
@casielane thanks Casie. So far so good in Asia 🚀
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Peter Malick
@petemalick · CMO Westlake Pro
@dcancel Fascinating! I signed up and excited to check it out.
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Kyle Waring
@kylewaring · Founder, ShipSnowYo.com
Hi @dcancel -- very excited to see a new update to Drift rolling out! I've seen a lot of "other" services offering similar widgets to embed on your site, powered by a chat bot. The conversations seem very mechanical, and often times -- a user would find what they are looking for 10x faster just by reading the site (vs answering generic preface questions like, whats your email, name, how can I help). How "customizable" is the chat system, and how does machine learning tie into the bots conversational evolution?
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David Cancel
@dcancel
Hi @kylewaring! We're just in the first inning but we are trying to solve the problem you illustrate. Our goal is to scale 1:1 human connections not to replace humans with bots (like others out there). We think about what we're doing with ML more about building a personal concierge. The experience that we are trying to bring online is that of the perfect offline experience with your favorite business. It's about scaling personal for us. All that being said we are thinking of ways for every business using Drift to provide the best concierge experience for their customers. To do so the experience will have to be tailored to that business with the help of the business (customization). Hope to give you access soon so we can build this new experience together. DC
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Dipti Gore
@diptigore · Founder at Fireup (letsfireup.com) ,
@dcancel helping is the new selling and that customer experience is the new marketing - totally agree !
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