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Customer Service Report for 2017

Report based on 245M customer service conversations

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Filip Jaskólski
@filipjaskolski · Developer, LiveChat
Hi there, you awesome guys! We just released quite a big piece on customer service trends in 2017. It's my fourth time working on this kind of report for LiveChat (read about the first time here: https://developers.livechatinc.c...). Just wanted to drop a few lines on how we did this. Every time we dig through millions of records of statistical data, we f… See more