Comments on post “Customer.io Actions”
Colin Nederkoorn
@alphacolin · CEO, Customer.io
Hey Product Hunt, I'm Colin, CEO of Customer.io. Happy to answer any questions you have about our release of Actions or anything in general!
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Taylor Hook
@hook_taylor
@alphacolin interested to know how you plan on handling SMS with all of your clients. It's all well and easy enough to connect to Twilio's API however it's a completely different beast to scale and engage your SMS service globally. The regulations in the US/Canada are archaic at best. Any thoughts of going into OTT as well?
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Colin Nederkoorn
@alphacolin · CEO, Customer.io
@hook_taylor We're early in our understanding of the nuances of global SMS. Conceivably, Customer.io could handle the intelligence of which SMS provider to use depending on region of the recipient, but that isn't a feature we're currently evaluating.
As for OTT, I've been impressed by MessageBird's offering: https://www.messagebird.com/en-u... . Our main goal with this first release of actions was to get a foundation to quickly respond to needs and demands from customers.
Would be interested to chat more! I'm colin @ our domain...
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Joey
@joeynoh · Head of Product, MessageBird
@hook_taylor @alphacolin Wow, thanks for the mention Colin! Glad to hear you like our product :)
Global SMS service is definitely a project on it's own, but it's definitely doable. At MessageBird we take all local regulations into account, and actively advice our users on what to do and what not to do. In some countries, like the US and Canada, we require our users to go through a short approval process before sending messages there.
If you want more info, shoot me email at joey @ messagebird!
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