Jack Smith
@_jacksmith · Serial Entrepreneur & Startup Adviser
is this recording the calls? I Know that many "AI powered" things are actually heavily assisted by humans. if it's doing any call recording, then it would be worth baring in mind the laws of the state that you're calling from
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Angad Singh
@preetangad · Founder of Cassette
@_jacksmith From their website:
"Trained technicians may go over your notes to make sure Clarke.ai is learning and improving. We do this to improve our service and develop new ones... We restrict access of personal information to employees, contractors and agents who need to know that information in order to process it for us. They are subjected to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these standards."
(https://clarkeai.helpscoutdocs.c...)
If you're looking for a completely automated and secure solution, check out Cassette (https://www.producthunt.com/post...). Not quite the same but could be used for the same use case
Full disclosure, I work at Cassette :)
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