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Comments on “Chat by KeyReply”
Posts » Chat by KeyReply » Comments » Comment
Olivier El Mekki@oelmekki · maker
Very cool :) If I may suggest a small UX tweak: while it's clear to website owner what the icons are about after selecting the available channels, it may not be that clear for visitors. Maybe the various channels offered would feel a bit less confusing to them if each icon had a "title" attribute containing the name of the service?
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Spencer Yang@spenceryang · Co-founder, KeyReply
@oelmekki Thanks for the idea! We have now added a title attribute to the image so that you can see the platform name when you hover over it. :D Keep it coming Olivier!
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Ben Halpern@bendhalpern · CTO of argohq.com and creator of dev.to
@spenceryang @oelmekki I agree I had the same issue. This would be a bit too confusing for me to put on my sites. Tech-savvy consumers would get this. Most regular people would be a bit paralyzed by choice and confusion. "What happens when I click this button, I have never seen this before" One other minor thing. I'd make the icon cursor:pointer. Without se… See more
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Spencer Yang@spenceryang · Co-founder, KeyReply
@bhalp1 @oelmekki Thanks Ben! Let us look into this suggestion and improve on the cursor portion for web. The innovation we have here is really for global audiences. In markets like China, Wechat is the go to app for support. In countries like Brazil (thanks to the recent ban on WhatsApp), site owners can actually rely on Telegram to talk to customers (they… See more
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Michael Lajlev@lajlev · Digital product designer
@spenceryang Hover is not very mobile friendly 😔 Very nice product though 👍
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Spencer Yang@spenceryang · Co-founder, KeyReply
@lajlev Hey Michael - let us look into how to make it more mobile friendly on that front. Any suggestions? :P
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