1. posts
  2.  → BubbleIQ
  3.  → reviews

BubbleIQ

Integrate Zendesk with Slack to supercharge customer support

5.0/5
About

BubbleIQ helps customer support teams using Zendesk better engage coworkers and customers inside of Slack. It’s a two way integration that allows Zendesk tickets to be created from Slack, and responses from Slack threads to post back to Zendesk.

Would you recommend this product?
Founder & CTO, Blank Slate Systems

This would have reduced confusion in a couple recent instances in our company because of the heavyweight nature of email. We have a couple people who both watch for support tickets, and we each responded to the customer directly, forgetting to reply-all. Had this been in a chat format, we would have seen what the other was doing and avoided the embarrassment.

Pros:

Email is so heavyweight and hard to track of. Good to see Zendesk support going to Slack (where I live anyway).

Cons:

Not immediately clear how to connect it to my Zendesk account.

Share
CEO, Halp (Acquired by Atlassian)
Great thoughts Gabe, thank you! We need to link your Slack team ID to Zendesk so we first ask you to authorize Slack. Good feedback though, we could make that more clear.
The future of follow-ups is here.

Lovely idea executed so well. @fletchrichman is amazing. We wish all the best.

KP from @theclosingpage

Pros:

Ease of use, simplicity, delightful ui

Cons:

Wish there was a gif sequence for how the integration piece works. (how to hook up Zendesk etc)

Share
CEO, Halp (Acquired by Atlassian)
I love the gif idea! Unfortunately it is a few steps to hook up Zendesk and get things rolling, instead of gifs we have some quick walkthrough videos on bubbleiq.com/use-cases
Share
Project Manager, IOHK

Very helpful for our Help Desk operation. This product allows us to integrate a worfow between zendesk and Slack very nicely, with lots of options to choose from. Also, the company staff are super helpful and went above and beyond to make things work for us, exactly as we needed.

Pros:

Great product for using Zendesk with Slack

Cons:

None

Share

Such a great concept and team

Pros:

So simple to use

Cons:

I wish fletcher would reply to my love letters

Support Engineering Manager@TreasureData

I wrote a blog about bubbleiq in JP. This is my thought.

http://blog.torut.tokyo/post/bub...

This resolves the following issues on customer support on Slack.

Too many channels problem => We only invite BubbleIQ bot when opening a channel.

Waste time to file a ticket => Ask the Sales / Sales Engineer to vote by !support command, or add :key:.

Emergency response issue => Create an emergency rules on ticket name in Zendesk.

KPI problem => We can do it on Zendesk.

Pros:

BubbleIQ enables us to collect all support communications into Zendesk

Cons:

Simple (someone may feel it's con, not me)