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BubbleIQ

Integrate Zendesk with Slack to supercharge customer support

5.0/5
About

BubbleIQ helps customer support teams using Zendesk better engage coworkers and customers inside of Slack. It’s a two way integration that allows Zendesk tickets to be created from Slack, and responses from Slack threads to post back to Zendesk.

5 Reviews
Taylor Barnett
Matt Sornson
Seth Miller
 +29 reviews
  • Gabe Johnson
    Gabe JohnsonFounder & CTO, Blank Slate Systems
    Pros: 

    Email is so heavyweight and hard to track of. Good to see Zendesk support going to Slack (where I live anyway).

    Cons: 

    Not immediately clear how to connect it to my Zendesk account.

    This would have reduced confusion in a couple recent instances in our company because of the heavyweight nature of email. We have a couple people who both watch for support tickets, and we each responded to the customer directly, forgetting to reply-all. Had this been in a chat format, we would have seen what the other was doing and avoided the embarrassment.

    Gabe Johnson has used this product for one day.
  • Daniel Friedman
    Daniel FriedmanProject Manager, IOHK
    Pros: 

    Great product for using Zendesk with Slack

    Cons: 

    None

    Very helpful for our Help Desk operation. This product allows us to integrate a worfow between zendesk and Slack very nicely, with lots of options to choose from. Also, the company staff are super helpful and went above and beyond to make things work for us, exactly as we needed.

    Daniel Friedman has used this product for one month.
  • torut
    torutSupport Engineering Manager@TreasureData
    Pros: 

    BubbleIQ enables us to collect all support communications into Zendesk

    Cons: 

    Simple (someone may feel it's con, not me)

    I wrote a blog about bubbleiq in JP. This is my thought.

    http://blog.torut.tokyo/post/bubbleiq-zendeskdecustomer-slack-channelzendeskwoiigan-zinisuru

    This resolves the following issues on customer support on Slack.

    Too many channels problem => We only invite BubbleIQ bot when opening a channel.

    Waste time to file a ticket => Ask the Sales / Sales Engineer to vote by !support command, or add :key:.

    Emergency response issue => Create an emergency rules on ticket name in Zendesk.

    KPI problem => We can do it on Zendesk.

    torut has used this product for one month.
  • Pros: 

    So simple to use

    Cons: 

    I wish fletcher would reply to my love letters

    Such a great concept and team

    Lukas Lee Matthews has used this product for one month.
  • ClosingPage
    ClosingPageThe future of follow-ups is here.
    Pros: 

    Ease of use, simplicity, delightful ui

    Cons: 

    Wish there was a gif sequence for how the integration piece works. (how to hook up Zendesk etc)

    Lovely idea executed so well. @fletchrichman is amazing. We wish all the best.

    KP from @theclosingpage

    ClosingPage has used this product for one day.