Assistant by GoSquared
Live chat, lead capture, and feedback in one widget.
Assistant by GoSquared is the intelligent widget for your website that helps you convert visitors into leads and customers.
intuitive, lightning-fast and light weight real-time analytics.Cons:
Nothing that i can think of!
GoSquared has the most intuitive interface for an analytics platform. It is surprisingly a delight to look at! I have it open ALL the time keeping an eye on my site and app stats in real-time.Leo Bassam has used this product for one year.
Very easy set-up, great combination of analytics + chatCons:
No free tier anymore :(
I've been using GoSquared with a couple of projects, and it has all the functionality I want for analytics + chat.
There is basically no learning curve to get set up, as everything is really intuitive.
I'm always surprised it's not mentioned more frequently as an alternative to Intercom/Drift.Alastair Budge has used this product for one year.
GoSquared is a UX-designers dream. Everything is intuitive and just 'works'.Cons:
Better pricing for freelancers would be awesome!
The analytics alone are great - far easier to get an overall idea about your visitors compared to something like Google Analytics. In GoSquared your users are actual people, in Google Analytics they feel more like just a number.Anton Sten has used this product for one year.
Easy setup, intuitive interface, and fabulous supportCons:
Haven't found one yet
Been using GoSquared for almost 2 years now and Assistant was a delight when it popped into beta. We initially signed up for analytics, got hooked by live chat, and Assistant brings more customisable features to the lead capture and live chat solution that's already a force to be reckoned with. I wouldn't dream of switching to anything else.
Basically, GoSquared or go home.Steve Messer has used this product for one year.
Fast, "just works", team are responsive, excellent analytics tooCons:
I've been an on and off long time customer of GoSquared but have use solidly for the last 18 months or so, and I love what they do - be that the product, their outlook, the customer service. I've given them a lot of feedback but never been made to feel like I'm being a pain and this is because the GS team really want their product to be right and work for you. Let me mention pricing which is always a factor in these things. I've used GS for startups when you don't want to spend any money and I've used GS across varying pricing structures and I actually think they've hit quite a good sweet spot. Is it expensive to a startup or freelancer? Probably, but that will be initial concern. Bite the bullet because what you get it's so very much worth it. This is the last bit of paid for software I would remove from my sites / business and I don't even use the full abilities.Adam Wood has used this product for one year.
easy to useCons:
not that I know
can't be blankThomas James Jones has used this product for one day.
Simple, fast, easy chat functionality, coupled with rich customer data make this product hard to beat.Cons:
None, it's the best
I live in GoSquared and simply couldn't nor wouldn't want to run my business any other way.Benjamin Southworth has used this product for one year.
Lovely bunch of folksCons:
Pausing live chat showing when you step away / micro OOO
We like. Go #TeamGBJames York has used this product for one year.