An all-new Intercom

A bold aesthetic. Simplified navigation. Faster workflows.

3.9/5
About

We’ve redesigned the entire Intercom web app to deliver an even better experience for you and your sales, marketing and support teams. You’ll find a cleaner and more efficient layout, simplified navigation, and brand-new features to help you work faster. Here’s a quick video that covers what’s new: https://intercom.wistia.com/medias/6ukeyaimcf

2 Reviews
Jonathon Colman
Zachary Collins
Anthony DeLuise
 +12 reviews
  • Raechel Lambert
    Raechel LambertDirector of Marketing @ Jirav
    Pros: 

    improved search, Operator and smart campaign navigation. Brighter, crisper UI

    Cons: 

    haven't found any yet, just switched over this morning

    Nice update! I've been responding to visitors on my website and checking in on my messages seamlessly this morning. Took me a second to find the collapsable nav but loving this update.

    Raechel Lambert has used this product for one day.
  • Pros: 

    Good how-to videos, posts and books

    Cons: 

    A LOT of bugs, support lacking.

    How can I use Intercom as my marketing automation tool, with one bug in the in-app messages blocking the user to click in our buttons and hiperlinks? We are with this critical bug for more than 1 month, and support members in chat only ask for more and more time... We are blocked in some our marketing operations because of a critical bug and it is impossible to talk with someone who really can solve the issue. This is really, REALLY SAD.

    Alexander Czajkowski has used this product for one year.