An all-new Intercom

A bold aesthetic. Simplified navigation. Faster workflows.


We’ve redesigned the entire Intercom web app to deliver an even better experience for you and your sales, marketing and support teams. You’ll find a cleaner and more efficient layout, simplified navigation, and brand-new features to help you work faster. Here’s a quick video that covers what’s new:

2 Reviews
Jonathon Colman
Zachary Collins
Anthony DeLuise
 +12 reviews
  • Raechel Lambert
    Raechel LambertDirector of Marketing @ Jirav

    improved search, Operator and smart campaign navigation. Brighter, crisper UI


    haven't found any yet, just switched over this morning

    Nice update! I've been responding to visitors on my website and checking in on my messages seamlessly this morning. Took me a second to find the collapsable nav but loving this update.

    Raechel Lambert has used this product for one day.
  • Pros: 

    Good how-to videos, posts and books


    A LOT of bugs, support lacking.

    How can I use Intercom as my marketing automation tool, with one bug in the in-app messages blocking the user to click in our buttons and hiperlinks? We are with this critical bug for more than 1 month, and support members in chat only ask for more and more time... We are blocked in some our marketing operations because of a critical bug and it is impossible to talk with someone who really can solve the issue. This is really, REALLY SAD.

    Alexander Czajkowski has used this product for one year.