Comments on post “Amazon Chime”
Habib Khalid
@hkhalidz · Writer
The UX is just a mess. I cannot believe Amazon would do such a poor job. For now, I am sticking to Skype. Nice try Amazon.
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Austin T Storm
@austinstorm · Founder, ConsignCloud
@hkhalidz Wait, you can't believe Amazon doesn't care about UX?
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Ashwini Sriram
@ashwini_sriram · Product Manager, PayPal
@hkhalidz Yeah! There are too many sub-windows and popups. The "Running late" feature is nifty though.
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Habib Khalid
@hkhalidz · Writer
@austinstorm Believing a company cares about something is totally different from delivering a great user experience. The current UX for Chime feels as if it was designed by a machine not human. There's too many moving parts and the user journey is not straight forward. It too me a few minutes just to signup for the tool. Mind you, I am a technical person. How long do you think it would take a nontechnical person to use this?
Now, does that mean Amazon is a bad company when it comes to UX, no not at all. In fact, Amazon has released some great products over the years. But this one is not one of them.
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