Zipchat AI - AI-powered e-com sales & support, zero human effort

How many times have you abandoned an online purchase because you had a simple question but no easy way to ask it? 🤔 How many times a live chat looked like a fast way to have your answers but you got lost filling the details and waiting for a never showing up agent? 🤔 👋 Hey Makers! I'm Luca and I’m the co-founder of Zipchat.ai. 🚀 Zipchat.ai was born out of a simple idea: Help e-commerce businesses increase their sales conversion rates and create delightful engagement experiences for their store visitors, all 100% AI- powered. A study by Forrester Research found that 53% of U.S. adults are likely to abandon an online purchase if they can't find a quick answer to their questions. Additionally, 73% of consumers stated that valuing their time is the most important thing a company can do to provide a good online customer service (Source: Forrester - https://try.zipchat.ai/forrester). That’s why we built a 100% AI-powered chat solution for e-commerce. It can be trained with external sources like PDFs, txt, links, websites and CSV to provide even more context to the AI. It takes 30-seconds or less to install with a native Shopify App, or a couple minutes on other CMSs. The product went live a couple of months ago and hundreds of Shopify and Shopify Plus merchants have joined us so far. The results is shoppers turn into customers having access to all the information they need, regardless of the language they speak. 🟢 KEY BENEFITS FOR ONLINE SHOPPERS: * 🤖 Get instant answers: Shoppers can quickly find out more about products, shipping, and more. * 🌐 24/7 help: Even if the team is asleep, on vacation, on bank holiday, or just overwhelmed, Zipchat can answer questions anytime. * 🗣️ Speak your language: Get help no matter which language you speak. * 💼 No long forms: Don't waste time filling out details just to ask a question. * 📘 Knowledge-rich: It can pull info from various sources, so answers are detailed. * 💡 Product suggestions: It might recommend products that go well with what you're looking at and your needs. * 🌟 Improved shopping: A smoother experience without hurdles and waits. * 🔧 Easy to use: Simple chat interface that feels familiar. * 🚀 Quick issue resolution: Problems or concerns? Get them sorted out fast. 🟢 KEY BENEFITS FOR MERCHANTS: * 🛍 Boosted Sales: Convert more visitors into customers with timely responses. * 📚 Train your AI: train your AI with your Knowledge Base, correct answers over time to make it perfect. * 🤖 Instant Query Handling: Address customer questions immediately, reducing purchase abandonment. * 🌐 24/7 Support: Even when you're offline, Zipchat ensures customers get their questions answered. * 🚀 Enhanced User Experience: Seamless chat experiences that keep users engaged. * 💬 Effective Upselling: Leverage chat to introduce customers to complementary products. * 🛠 Easy Integration: Zipchat smoothly integrates with your existing e-commerce setup (native App on Shopify, manual on other CMS for now). * 🌟 Feedback Loop: Gather and act on feedback, continually improving your offerings. * 🔒 Safe and Secure: Ensures customer data privacy, building trust with your users. * 🌍 Universal Application: Whether local or global, Zipchat can talk to all your customers. 🟢 WHO IS IT FOR? * 🛍️ E-commerce businesses: Enhance sales and customer support with an AI chat. 🟢 SEE IT IN ACTION (it’s the small chat usually on the bottom right corner)? - https://www.optimoz.com.au - https://thaely.com - https://lepetitlunetier.com - https://thecrystalbabes.com 🟢 OUR JOURNEY: From late-night coding sessions to our first beta user feedback, the journey has been incredible. We’ve laughed, learned, and iterated based on real user needs. 🟢 MAKERS:
 - @mikeinai - @carlobellati - Me, @lucaborreani 🟢 SPECIAL OFFER: For our special Product Hunt launch, we're offering a recurring 20% discount on the subscription with the COUPON CODE: PH20OFF. 🎉 🟢 FEEDBACK? We're here to listen and evolve. If you've got suggestions, questions, or any feedback, drop them below. Feel free to reach out, Luca P.S. Experience it for yourself. Every plan comes with a 7-Day trial and you can use the PH20OFF coupon code. P.S.S.: Here some useful links:
 🔗 https://zipchat.ai/ 🔗 https://apps.shopify.com/zipchat 🔗 https://www.capterra.com/p/10014...

So excited for our launch on Product Hunt today! Would love it if you could support us and share your feedback/thoughts as well. Thanks everyone! 🙌

Fantastic app! Congrats on the launch @lucaborreani!

Congrats on the launch 🚀! So many of the conversations in e-commerce live chat are very repeatable, basic information but most chatbots are either under-trained or disconnected from the proper data sources. Looks like ZipChat takes care of that! I'd definitely recommend to Shopify users with a growing need for a scalable chat solution. For a reasonable price, this could take the place of multiple full time customer service reps. Are there any other ecom platform integrations on the roadmap?

Congratulations to the team! @lucaborreani @mikeinai, and @carlobellati, on the launch of Zipchat.ai! Zipchat.ai seems like it could have a big impact on the e-commerce space. The ability to get instant answers, 24/7 help, and multilingual support is incredible. I'm curious, how does Zipchat.ai train its AI with external sources to provide even more context? Is that data scraping or what does that look like?

I've felt the pain of not getting quick answers while shopping online and Zipchat seems like the solution many have been waiting for. I'm curious, how does the AI handle more complex queries? I'll definitely give the trial a go and share with others.

The idea of always having a dedicated salesperson beside your screen is exciting.

Fantastic app! As a CRM agency I am glad I recommended Zipchat to a couple of customers, who have encountered great returns and very positive feedback from their community! Zipchat is definitely a go if you have complex products to sell or simply want to add value in the sales process, definitely worth the try!

This product will make history and save so much time and energy to every ecom owner. It's literally life-changing

Wow, ZipChatt can be a great and Helpful tool!

What a cool app!

Congratulations on the launch! Seems like a great tool to assist agencies (and e-commerce in general).

Is it possible to make it easier for a person to manage multiple chats at the same time with AI? Think about it, in the future they will never give up a help desk chat person but they will definitely want them to be more efficient. It would be like a single person looking at 100 chat windows simultaneously and when an end user gets stuck that chat window can wiggle and show up as red so the "chat managing help desk person" can talk to them directly and resolve their issue.

Zipchat.ai sure looks like a promising solution aimed at enhancing the e-commerce customer experience by providing instant, AI-powered support. It's appealing for both shoppers and merchants, offering a variety of features designed to address common pain points in online shopping. My suggestions would be to expand integration capabilities beyond Shopify to other popular e-commerce platforms for wider adoption. Moreover, there should be more customization in the chat interface to match the brand aesthetics of different stores. Also, I think an analytics dashboard should be incorporated for merchants to track the chatbot's performance and customer interaction trends.

This thing will sell products even when I sleep, amazing!

Congrats team Zipchat AI on the launch!

The key benefits for both online shoppers and merchants show a comprehensive understanding of the needs and expectations of both sides, making it a promising tool to enhance the online shopping experience. Kudos to you and your team for working on this innovative solution to address a common pain point in e-commerce! 🛒

The idea of a round-the-clock AI-powered chat assistant is exactly what modern online businesses need. I believe that such a solution can significantly improve the shopping experience and optimize support and sales operations. I wish you all the success!

Did someone say AI-powered chat? I'm here for it. Awesome product, keep up the good work!

Kudos to your team for this fantastic innovation!