Superchat automates your business messaging. AI agents handle inquiries across all channels seamlessly. Connect WhatsApp Business, Instagram, Facebook, Live Chat and more to automate workflows, nurture leads, increase sales and revolutionize customer support.
Hi Product Hunt 👋
I’m Mika, co-founder of Superchat (with @yilmaz_koknar2), and we’re thrilled to be live with Superchat on Product Hunt! Thanks for hunting us, @chrismessina !
When trying to connect with businesses, customers often still face challenges like endless hold music, missed calls, and unanswered emails. Consumers today expect more: immediate responses, same-day deliveries, and additional conveniences. They want to interact with businesses on their preferred platforms, such as WhatsApp, Instagram, Facebook Messenger, and others.
This is where Superchat comes in. Our messaging software brings messages from these channels and your website’s Live Chat into our easy-to-use inbox, ensuring you never miss a customer interaction. You can configure AI agents as your ultimate sales agents or customer support reps who answer chats across all platforms. Fluent in over 50 languages, they never take a coffee break. You can also define when your team should respond to achieve the perfect customer experience.
We founded Superchat to revolutionize customer messaging and relationship management for businesses. By integrating Business APIs from WhatsApp, Instagram, and more, we’ve created a seamless platform that brings all your customer interactions into one place. Today, over 5,000 businesses trust Superchat for managing support, sales, marketing, and recruiting. Level up your messaging with Superchat - it’s the better way to do business.
Here is an overview of what Superchat offers:
💬 Universal Inbox: Manage WhatsApp Business, Instagram, Facebook Messenger, Telegram, email, and Live Chat in one place.
🤖 AI Agents: Build AI agents for WhatsApp Business and other channels in minutes, customize personality and language, no tech skills needed.
⚡Smart Automations: Automate replies, assign tasks, and set reminders for faster response times.
📥 Team Chat: Communicate with your team and coordinate on customer chats without switching channels.
💬 WhatsApp Newsletters: Send personalized newsletters via WhatsApp - where open rates reach over 90 %, outperforming email.
📊 Insights & Analytics: Measure open rates, response times, and engagement to improve customer interactions.
👥 Team Roles & Permissions: Ideal for larger teams, with customizable access and accountability settings.
🤝 Powerful Integrations: Sync with our public API, Shopify, HubSpot, and over 5,000+ other tools via Zapier & Make to streamline processes.
📲 Mobile Apps: Stay connected on iOS and Android, anytime, anywhere.
💙 Explore for yourself: superchat.com
🤩 Start your 14-day free trial now: app.superchat.de/?signup=true
We’re excited to launch Superchat on Product Hunt today—join us in the comments, we’d love to hear from you! 🩵
@yilmaz_koknar2@chrismessina@mika_hally3 Congrats, Mika! Excited to check out Superchat! The insights and analytics feature seems really valuable for businesses. Would you tell me what specific metrics can users track to gauge their customer engagement effectively?
@yilmaz_koknar2@chrismessina@mika_hally3@victoria_wu Hi Victoria, thanks for your interest! With Superchat, you can track key engagement metrics including message delivery, open and reply rates, as well as click-through rates. Plus, our automations feature allows you to set up custom conversation events in chat flows and send conversion events into any other BI or analytics software.
For teams, we also offer team performance metrics like reply times, sent messages and participated conversations per agent, etc. Though I guess you are more focusing on the marketing use case of Superchat.
@yilmaz_koknar2@chrismessina@mika_hally3 Congrats on the launch! Especially the universal inbox & the WhatsApp newsletter are great features to have. Huge time savers!
Congratulations! I have reviewed your product and am particularly interested in the chatbot functionality. Can we develop our chatbot flow using visual scripting? Additionally, can we integrate an API to transmit data to our backend and display the resulting messages?
@khang_bui_marvy Hi Khang, thanks for your comment! Yes, absolutely. We offer a drag-and-drop builder for our chat flows, which we call "Automations". Automations essentially combine triggers, action nodes, and logic nodes, which allow you to build any kind of flow, gather data, update data in Superchat, and even send data into third-party tools via (authenticated) HTTP requests.
So, creating a chat flow that gathers some data and then sends the data or messages into your backend is entirely possible.
@tign Great, so can the chat bot link with the existing facebook's page? Also can you send me the technical documentation for creating HTTP requests in the chat bot?
@khang_bui_marvy Yes, you can link your Facebook Page to Superchat and then set up a chat flow within our Automations tool. Here is the technical documentation for building HTTP requests in Automations: https://intercom-help.eu/superx/...
This is awesome! Congratulations on the launch! How does Superchat handle non-english speakers? We get a lot of Russian and Spanish speakers in our support inbox and we have to use external translation tools to interact with them, does Superchat have in-app translation and language-sensitive chatbots?
@zaraanita Thank you! 🎉 Our AI chatbot seamlessly handles over 50 languages, making it perfect for a global customer base. Plus, we provide tools within our inbox to easily translate messages for agents handling manual interactions. With Superchat, you have all the translation tools you need for a truly global team and customer base.
@mauriziosupercat looking forward to that! the easy thing is that too many people understand the power of this product, there's no need to teach a mass market why this tool has so much potential
As someone who has recently ventured into the world of online sales and lead generation, I find this to be an incredibly intriguing product. I think Superchat has the potential to dramatically decrease the hours of work required to sift through hundreds of chat communications that currently take up the majority of my day.
Congratulations on the launch! 🚀
@arivers Thank you for sharing your experience! 🙌 We're excited that Superchat can help streamline your workflow and save you valuable time. Let us know how it works for you!
Congrats on the launch! Your motivation to build Superchat is so intriguing! I'm also tired of the endless hold music, and I always failed to connect with the team at the initial 10 calls.... Therefore, Superchat would be a perfect solution for this problem! It facilitates the interaction process both for customers and businesses, and avoid irritating customers who want to get prompt feedback from businesses! Great!
@linda_yanlin Thank you so much for the thoughtful comment and kind words! 🙌 We completely understand the frustration of endless hold music and missed connections, it’s exactly what motivates us to build Superchat. We’re excited to be part of the solution, making interactions smoother and more enjoyable for both businesses and their customers 🚀 Let us know how Superchat works for you!
Impressive work, @mika_hally3 ! Superchat seems like the perfect solution for businesses looking to streamline customer communication across multiple channels.
@djordjevic_nikola Thanks so much! 🙌 We’d love for you to give it a try and share your thoughts. Your feedback means the world to us as we continue to improve and grow Superchat. Can’t wait to hear what you think! 🚀
Congrats on the launch @yilmaz_koknar2@mika_hally3! Bringing all customer messages into one inbox is such a game-changer, and I love the AI integration. Amazing work, guys! 🚀
@yilmaz_koknar2@jonas_beisswenger Thank you so much for the kind words and support! 🙌 Bringing all customer messages into one inbox has been a core part of our vision, and we’re thrilled to pair it with AI to make communication even smarter and more seamless. It means the world to hear this from you! Stay tuned, there’s even more exciting stuff on the way! 🚀
@cpd_2k5 Thank you so much! 🙌 We’re thrilled you’re as excited about the WhatsApp Newsletter as we are. It really is a game-changer for staying connected with your audience in a personal and impactful way. 🎉 Can’t wait for you to try it out. Let us know how it works for you! 🚀
This sounds like it would finally make things easier for me as I've been juggling several chat platforms for my business this feels like the solution I need.
@johanna_john1 Glad to hear that! 🎉 Superchat is designed to simplify things, so you can focus on growing your business instead of juggling platforms 💪
@mika_hally3 + @yilmaz_koknar2 I really like the idea of you attacking the Whatsapp / FB / IG segment as there is less saturation in that space vs a site specific bot that responds to queries. Is the main goal to hit that SMB segment for users who may be running a business on their own / with a very small team / without much in the realm of support channels?
Or is it more geared at orgs operating internationally (ex production out of China) with a language barrier from their target sales demos?
Great idea either way!
Superchat is an amazing product with a highly motivated team. Whatsapp marketing is the way to go for the new generation. Very curious to test the new features 🙌
@joelh Thank you for the amazing feedback! 🙌 We’re thrilled that you see the potential in WhatsApp marketing for the new generation. Can't wait for you to try the new features, let us know what you think!
Hey Superchat team, I'm curious to know how your AI agents handle inquiries across multiple channels. Are there any specific features that set your product apart from other messaging automation tools?
@samalyx Hi Samar, thanks for your question! Our AI agents work across all our supported channels - WhatsApp, Instagram, FB Messenger, Email, Telegram, and Live Chat. When it comes to real cross-channel communication our AI agents can access key information like order numbers and product details from multiple conversations across channels. Plus, whenever contact's require human help, our AI agents loop human agents in on any channel.
What makes Superchat special is how seamlessly our features work together. The interconnectedness between Automations, AI Bot, Inbox, Contact Hub, and Integrations means you'll have access to all customer data in one place. This allows you to create highly personalised automation flows and marketing campaigns with full context of your customer interactions. Ultimately, this level of personalisation significantly improves both our users' experience and that of their end customers. Beyond automations, Superchat offers a lighting-fast inbox that is tailored towards team collaboration (hence we complement our inbox by an internal team chat).
Congrats on the launch! 🎉 Superchat looks like a game-changer for businesses. How do you see it transforming customer support and sales in the long run?
@ihuzaifashoukat Thank you so much for the kind words! 🙌 Our vision with Superchat is to revolutionize how businesses interact with their customers. We believe in giving customers the freedom to choose their preferred communication channel while equipping businesses with the tools to guide them seamlessly through the entire journey, from that first interaction to a loyal relationship 🌟
This vision is what drives us every day. We're working tirelessly to build the ultimate AI-powered inbox that eliminates the need for traditional help centers or complex workflows. Everything happens naturally within a chat, with asynchronous communication that feels effortless for both sides 🚀
In the long run, we see Superchat transforming customer support and sales into something more intuitive, personalized, and impactful, where every conversation truly flows 😊 Thank you for your support!
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