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Inline Help
The AI-first customer self-service
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Marek Sotak

Inline Help - Answer customer questions before they ask

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Turn your knowledge base into an in-app self-service tool. Users can access 'Explain This' for instant answers anywhere, tooltips, chatbot, submit tickets, browse knowledge effortlessly, and more — all ensuring an exceptional customer experience.

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Marek Sotak
Maker
📌
Hello Product Hunt ⊂(｡◕‿◕｡)つ, We have been a bootstrapped and profitable indie company for the last ten years, and we are excited to show you our latest product, Inline Help. ❌ We believe that chatbots are not IT for customer support and that AI has better uses. Chatbots are helpful to some extent, but when you ask around, how do customers view them? Many people plugged chatbots in but forgot to measure users' experience; instead, they measured how many tickets were left to be handled by humans. Inline Help is built around unobtrusive and proactive customer support features that are easy to manage from a single source (knowledge base), and it takes about 5 minutes to implement. ✅ The feature we are proud of is "Explain This", which allows the user to pick any part of your product and get it explained. The explanation is generated on the fly from your knowledge base; you do not need to have the content prepared; we will figure out the user's context and find the most fitting parts of the text we can then use to generate the content. It reduces the number of chatbot interactions! ✅ Together with Tooltips that you set once, e.g. on all headings in your app, you don't need to create content. Just mention the feature in your knowledge base. This way, you do not need to add content where users might not require it. 👀 You will know which parts of the application confuse users from both features so you can improve your product. ✅ We also have a chatbot, of course, which is great and works to close the loop when someone gets an explanation; they can then seamlessly talk to a chatbot to clarify more in that context. We are planning more innovative, proactive, yet unobtrusive features for in-app support to ensure users get help where and when they need it most. 😺 Sign up for Inline Help today and receive a 50% discount on your first three months. We are committed to ensuring you get as much value from our service as our existing customers. Thank you for your support and feedback! ❤️
Felix Scholz
@sotak congrats on the launch! Love the unique take on how chat bots should be used to actually be helpful 🔥
Karan Arora 🚀
@sotak All the best Marek, awwwwsome product. I loved the face you created 😍
Marek Sotak
Maker
@fscholz Thank you Felix! There are some interesting stats behind this. Forrester's survey in early 2023 found that chatbot experiences got an average rating of 6.4/10. 50% of consumers said they often feel frustrated with their interactions with chatbots, and nearly 40% of these interactions were told to be negative. Did it change with more AI around one year later? Is it worse? Or better? I think it is worse actually, as the AI chatbots made it into voice, which I think got even worse reputation.
Mohini shewale
@sotak Looks cool... congratulations on your Launch and UpVoted 🙌
Roza Zakaryan
@sotak congrats and good luck
Dan Mindru
💎 Pixel perfection
This works like MAGIC 🪄 Super clever idea to have contextual help. I appreciate that more than the chat, although that works pretty well once you narrow down on the question. Definitely takes a lot of pressure off of support and is worth its weight in good. Fantastic work! 👏
Marek Sotak
Maker
@dan_mindru Thank you Dan! Takes a lot of pressure from the chatbot too, which is more than desirable. 😅
Borja Soler
good luck with the launch! I've been following Marek on Twitter, and seeing him building inline help has been amazing. The product has a lot of potential and provides something completely different to other support products.
Marek Sotak
Maker
@solerbor I appreciate it, Borja! It is a new user experience, and from our observation thus far, it looks like users like it. No wonder, though, most users prefer to use self-help if it is well designed rather than reaching out to the human. :)
Tomáš Pytel
Congrats! 🙌 IMHO this is game-changer for enhancing in-app customer support, thanks to its innovative "Explain This" feature which dynamically utilizes existing knowledge bases for on-the-spot user assistance. The tool ingeniously balances proactive support with user experience by offering unobtrusive tooltips and a seamless chatbot integration for a comprehensive support system. 🤔 not only promises to revolutionize the way we think about in-app support but also provides valuable insights into user confusion 👍, making it an essential tool for any customer-centric application 👏 Once again Marek and team, good job :)
rinas 🧑‍💻
Maker
@tomas_pytel Glad you liked it :)
Marek Sotak
Maker
@tomas_pytel We like to think the same, thank you for confirming that we are following the right path. :)
Kamea Leach
I love this! We have a unique service, Jobsolv Signature, that copy alone can’t always convey what it is so would love to implement something like this!
Marek Sotak
Maker
@kamea 😍 Reach out to us and the team will be happy to onboard you. The trial is 14 days, plenty of time, and we have a dedicated onboarding, we can showcase it right on top of your app, to ensure you are all set and it works for you. 🚀
Shivam 🚀 Boringlaunch
Congrats Marek, this is one of the most innovative product I came across in recent times 👏
Marek Sotak
Maker
@notifyshivam ☆(❁‿❁)☆ Thank you Shivam, this means a lot! We are all for innovation and we are glad you see it there!
Isa Tanis
Congratulations Mark. It looks very promising 🎉
Marek Sotak
Maker
@isatanis Thank you Isa, this is all possible thanks to the recent development of AI. There are so many more ideas that weren't possible few years ago! 🚀
Jozef Toth
Congrats on the launch! I know Marek for over 15 years. He's always crafting and improving his products with his customer's happiness in mind. You'll be in good hands if you choose Inline Help!
Marek Sotak
Maker
@jojototh Thank you Jozef! This, coming from you, means a lot to me.
Dominik Sumer
such a great product by such a great founder and team 🙌 really love the idea behind Inline Help and as I know how thoughtful Marek crafts his products I'm sure it will have a bright future!
Marek Sotak
Maker
@dominiksumer Thank you Dominik for your kind words and trust! 🙇‍♂️
Harrison Johnson
As a founder in the digital adoption space, the intersection of customer support experiences and documentation is a major opportunity - we all want to to give seamless human-computer-interaction through co-pilots, but documentation and "meta-software" are the bridges to get there :) do you have agents and co-pilots in your roadmap? Hard problems but excited to follow work work, Marek! Congrats
Marek Sotak
Maker
@harrisonjohnson yes, we have been in digital adoption space for the last decade. Inline Help is trying to take a different look at the problems there are in the "traditional" DAP implementation. AI enabled a lot of those new features and it is actually helping. And yes, we have copilot on our roadmap, but with a twist. :) Can't wait to show it, but first we want to get these initial features right, because we need to rethink the entire product ecosystem when it comes to support and product documentation. Thank you for your support!
Harrison Johnson
yes! So ironic that one of the biggest barriers to the DAP market is ... adoption 🙃 very excited to follow along -and yes totally understand, reliability is important in the category. Will keep an eye out and congrats again :)
Germán Merlo
Hey Marek! You did it. It's better than I imagined. Super useful for customer services team. Wishing you the best on this journey!
Marek Sotak
Maker
@german_merlo1 Thank you Germán for your support! And glad you like the end result.
Anastasia Liamets
Congrats on the launch, Marek and the team 🚀 It looks like a gamechanger for customer experience – and I love the messaging to answer the questions before users ask. Good luck to you!
Marek Sotak
Maker
@anliamets Thank you Anastasia! A bold statement, but I believe we can deliver.
prem patel
Congratulations on the launch✌️
Mark
Congrats on the launch of Inline Help.🎉
Marek Sotak
Maker
@mark__ph Thank you Mark! :)
Borislav
Congrats on the launch, guys! I’m so happy to see the love you get, knowing how much love and passion has been poured into this product. State of art! Cheers 🍻
Marek Sotak
Maker
@brslv Thank you Borislav! It means a lot coming from you! 🥳
Maria Ruocco
Congrats guys!
Marek Sotak
Maker
@mariaruocco31 ｡(✿‿✿)｡ Let's go! 🚀
Nevena Sofranic
I love this approach to leveraging AI for customer support and your mission! It looks great 👍
Marek Sotak
Maker
@nevena_sofranic ヽ(‘ ∇‘ )ノ Thank you Nev! AI is getting bad reputation with all of those poorly implemented chatbots trying to act like humans and the users unfortunately have to experience it. We can do better to make users feel great about our products. :)
Thomas Sanlis
What a great idea 🤯 and the landing page is 👌🏻 It makes me want to build a knowledge base 🥹 congrats on the launch Marek, and best of luck!
Marek Sotak
Maker
@thomas_sanlis1 Thank you Thomas! At some point you better build that knowledge base, your customers will like you! 😅
Alex Dulub
Hello Marek, Congratulations on the launch of Inline Help! It's great to see a product that enhances the user experience with such an intuitive and context-aware approach. The "Explain This" feature sounds particularly innovative, ensuring users get the help they need without sifting through irrelevant information. I'm curious, how does the system handle highly specific or technical queries that might not be directly addressed in the knowledge base? Best of luck, and I'm looking forward to seeing how Inline Help evolves!
Marek Sotak
Maker
@alex_dulub Hi Alex, thank you for your support and a great question. As long as some bits are in the Knowledge Base, then it should figure it out, but of course it depends. Can't say 100% but would be happy to test specific scenarios. :) We will be adding handling knowledge with semantics in mind, so this will only get better in the future. Needless to say, it also depends on the user's context and if it is available. These are the challenges we are working on and we are very much enjoying these. Nothing is impossible. :)
Brett Chalmers
💡 Bright idea
I recently discovered that about 80% of new users abandon an application after encountering a bug. While bugs are undoubtedly a major detriment to the user experience, I believe that gaps in user knowledge are a very close second in terms of impact. That's precisely why I'm impressed with Inline Help's mission: 'Answer customer questions before they ask.' It's a critical approach for enhancing customer experience and fostering user retention. Congratulations on the launch!
Marek Sotak
Maker
@brett_chalmers That is a great observation Brett, something we have observed too. What was interesting though is, that users often do not know if it is a bug or a knowledge gap. We are thinking about that scenario quite often and played around with some prototypes, so perhaps in the near future we will introduce something that might help with both. :) Thank you for your support!