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p/feedbackstreamAI interviews: deeper than surveys, quicker than 1:1 chats
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Jon Baxter

FeedbackStream - AI interviews: deeper than surveys, quicker than 1:1 chats

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FeedbackStream helps you interview customers more often with a human like AI customer interview agent. It’s more in-depth and personal than a survey but much less time consuming than 1 to 1 interviews.

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Jon Baxter
Maker
📌
Hello Product Hunt! Thank you for checking out FeedbackStream. The idea for FeedbackStream came from two of my past experiences: Firstly, building a product that no one wanted (I should have spoken to more customers!) Secondly, running a CX research campaign. We interviewed customers one at a time, spent $1000+ to incentivize participants and spent hours setting up and re-organizing the calls. Now with FeedbackStream you can easily hear from all your customers. It uses human like AI voice calls to interview your customers. You can build unlimited interview agents to ask the questions you need answering. My 3 favorite use cases: 1. Asking new signups why they joined and what they plan to get out of my product 2. Interviewing inactive users to see why they dropped off 3. Sending it to customers before a catch up to get the basic questions out of the way Try it for free today, I would love to hear any feedback.
Jon Baxter
Maker

@sonu_goswami2 Yep, thanks Sonu

Traun Leyden
💡 Bright idea

This is such a great pivot story! The product looks really clean and is very simple to understand.


A few questions/concerns:

  • Do you have data that shows users are willing to invest the time and effort to do a voice based interview?

  • If I add this to my website on the free plan, but I've burnt through my 10 free credits for the month, what will the user experience be? I'm worried it would leave a bad impression on the user if they clicked a button, and then got a message saying they can't leave a survey.

and some ideas:

  • Depending on answer above, if the feedbackstream customer has ran out of credits, it should still allow the user to fill out the survey, but it won't let the feedbackstream customer view the results unless they upgrade.

  • Could it "fallback" to text form (eg, similar to typeform) for users that cannot do a voice conversation for whatever reason?

Jon Baxter
Maker

@tleyden Hey Traun, these are great points! To answer your questions:

1. I don't currently have data on this but definitely something I want to track. I'm working closely with my initial users so should be able to get some data.
2. Currently it just has a polite message saying that we are no longer taking submissions but your ideas are great! I think it would have to fallback to text because of the current cost with real time voice conversations but still allowing potential customers that are actively trying to respond is a no brainer. Thanks for the tips, added to the roadmap.

Traun Leyden
@jonbaxter17 Fallback to text would be totally fine, and much better than making the user click and then be turned away. Would leave a bad impression.
Shivam Singh

This is such a smart approach to tackling customer feedback! The whole idea of using AI voice calls to gather insights is brilliant; it’s like automating those important conversations with customers while still keeping them personalized. The use cases you mentioned are spot on, especially the one about learning why users drop off.


Definitely looking forward to seeing how FeedbackStream helps teams get actionable insights with less friction. Congrats on the launch!


Sending wins to the team :) @jonbaxter17

Jon Baxter
Maker

@whatshivamdo Thanks Shivam

Gabriel L. Manor

Really clever solution for gathering quick insights at scale. The AI calls let you skip tedious scheduling, which is a huge plus. Congrats on the launch!🚀

Jon Baxter
Maker

@gemanor Thanks Gabriel

Max Blade

Jon is a legend and this a great looking product. Awesome work!! 🙌🙌🔥🔥

Jon Baxter
Maker

Thanks Max, really appreciate the support!

n0c0de

Congrats Jon! all the best!

Jon Baxter
Maker

@n0c0de_com Thank you!

William Scott

FeedbackStream sounds like a game-changer for gathering customer insights! Automating voice calls for interviews could save so much time while keeping the process personal. Love the idea of using it for onboarding, re-engagement, and pre-meeting insights. Curious to see how natural the AI sounds in real conversations!

Jon Baxter
Maker

Thanks William, give it a try