CallZen is the Analytics GPT for your contact center.
A must-have conversational AI solution for automated call audits, agent performance & conversational intelligence.
Hey Product Hunt fam! 👋
I’m Zaher, maker at CallZen.AI. Being part of the Product Hunt community and every day I am inspired by watching the maker's journey on this platform. :)
Today, I’m excited to launch on Product Hunt for the first time.
We're thrilled to unveil CallZen — our labor of love designed to redefine how businesses interact with customers. In a world where every conversation counts, we believe in empowering businesses with the right tools to make each dialogue impactful.
CallZen.AI is a Conversational Analytics tool that lets you extract, track & report on valuable insights from your conversation data.
It offers a broad spectrum of features for conversational insights across calls, chats and meetings, helping you understand what your customers are saying and how your agents are responding.
🧠 AI-Insights: Dive deep into customer needs with Semantic Moments Capturing. Understand conversations like never before.
🌍 Multilingual Transcription: Speak the global language! Break barriers with Seamless Transcriptions & Dialogue Comprehension.
📞 Call Summaries: Get concise summaries and identify key moments smartly. 🔍
❤️ Sentiment Analysis: Feel the pulse of your conversations. Drive customer loyalty with empathetic responses. Boost agent game with nuanced feedback.
🔒 Automated Compliance Management: Say goodbye to compliance woes. Automated QA & Precise Call Scoring for top-notch interactions.
🚀 Agent Performance: Uplift team morale! From insightful coaching to effective incentives, we got it covered.
📊 Reports & Analytics: Crystal-clear insights at your fingertips. Interactive dashboards & custom reports for those eureka moments! 💡
🔌 Smooth Integrations: Connect effortlessly. From CRMs to emails, we blend right in. Stay on top with real-time alerts & notifications.
Sign up here to try now: https://callzen.ai/
We're super eager to hear your thoughts and feedback! Let's solve customer interactions together. 🥳
@zaher_abdul_azeez Congratulations on launching! Intrigued about the Sentiment Analysis feature. How does it handle varying nuances (or regional slang) in conversations to accurately gauge sentiment? Kudos again on the launch!
@zaher_abdul_azeez@mocarg Thanks for your wishes!! Let me take the query on behalf of my teammate, Zaher. Appreciate your query.
This is exactly what we have been trying to solve with CallZen. Our solution is fine tuned and customisable for typical conversational & dialogue settings.
We have build this solution in India which is land of multiple languages and multiple dialects of conversation.
We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech.
We also provide services for model finetuning and adaptation for custom conversational settings
@shivam_tiwari24 Thank you so much for your heartfelt congratulations and your thorough understanding of CallZen! Your support and insights mean a lot to us.
The conversational intelligence features you highlighted are indeed powerful tools for improving various aspects of customer service. Your belief in CallZen as a must-have solution for contact centers dedicated to enhancing customer service is truly appreciated.
We're committed to making a positive impact on customer service, and your confidence in our success is inspiring. We're excited to see how CallZen transforms the customer experience for businesses and consumers alike.
Your appreciation for our vision and dedication to innovation is deeply valued. We're passionate about making a difference in the world of customer service, and your encouragement reinforces our commitment.
Thank you for your warm wishes, and we look forward to a brighter future for customer service with CallZen! 😊🚀
#CustomerService #Innovation #CustomerExperience #BestWishes
Happy to hunt, CallZen! :)
I had the privilege of getting to know the CallZen team and leadership up close, and I must say, their unwavering passion for excellence is truly inspiring. From the moment I discovered their product, it was clear that they poured their hearts and souls into creating something special.
The dedication and commitment that the team has shown in crafting a seamless and efficient Conversational Analytics tool is awe-inspiring! Extract, track & report valuable insights from conversations to understand customer feedback and agent performance.
Kudos to the entire CallZen team for their hard work, ingenuity, and relentless pursuit of perfection. I'm excited to see how their product evolves.
Keep up the fantastic work, @akhil10s@zaher_abdul_azeez@sarga_s_nambiar@rubansran13@mjt_singh! 🙌
Hey PH Community!! 😃
Thank for your love &feedbacks. I feel so proud to be part of this incredible team, making waves in AI. 🥳
CallZen is an advanced conversational intelligence tool that empowers leaders and agents with AI-driven insights, transforming them into dedicated customer advocates and driving remarkable business success.
Transform Business Outcomes with CallZen’s AI-driven data👩💻
🎯Sales: Amplify revenue, enhance retention rates, coach your agents with accurate context, and reduce lost opportunities by identifying critical drivers
👬Customer Experience: Elevate the customer experience by pinpointing their deepest concerns, uncovering the reasons behind negative sentiments, identifying top grievances, and safeguarding them from fraudulent activities.
📝Compliance: Ensure seamless regulatory compliance with our AI-powered QA solution. Effortlessly monitor and penalize non-compliant calls, maintaining strict adherence to regulations.
🔔CRM Alerts & Actions: Setup up custom CRM updates, emails, and alerts based on specific call highlights or moments captured by leveraging the power of Event Automation.
Businesses can effortlessly incorporate CallZen into their existing systems and workflows ensuring uninterrupted operations, empowering them to analyze their millions of calls in a matter of minutes.
For more updates
LinkedIn: https://www.linkedin.com/company...
Youtube: https://www.youtube.com/@CallZenAI
Sign up here to try now: https://callzen.ai/
Great solution. There is no better way to really control the quality of service being provided to customers & train employees. Real insights as 100% calls are processed & no guess work. If not this product, call centers ard definitely driving blind. Congratulations Zaher on great product & tech solution!! 👏🏼👏🏼
@marilena_n "Thanks for your kind words! If you'd like to explore how CallZen can benefit your operations or see a demo, feel free to reach out. 😊 #CallZenLaunch #ContactCenter #Transformation"
@kinzarra Hi Philipp, let me take up your query on behalf of my teammate,Zaher; CallZen AI models are solutions treat data privacy very seriously. Our solution has ability to make sure that PII information as redacted. Also CallZen application is built with enterprise grade security. Our solution is also hosted by some of the major cloud market places like Google after the platform has gone through strict security compliance checks. We have taken measures to ensure data privacy in the conversational Analytics platform
@naoto_shibata_morph Thank you for your interest in CallZen! We appreciate your support. Yes, CallZen is designed to be useful for teams of all sizes, and it's compatible with various CRM solutions. Our success team can work with you to ensure a seamless connection with your CRM of choice. If you have any specific questions or want more details about CRM integrations, please feel free to reach out. We're here to assist you! 🚀 #CallZenLaunch #CRMIntegration
Congratulations on the launch. I was just looking and exploring some tools in this space to power our sales team. I mean what are the odds right? Will definitely try the product this week. The playground is a great feature. kudos to the dev team. however, I would recommend coming up with a transparent pricing plan atleast for the professional plan. Also please look into the font sizes and font family used for this. Could be better.
@prithvi_c Thank you so much Prithvi! Definitely, try the product in the Playground for free and give us the test! 😃 You may upload any audio file, get the transcription and call highlights in minutes. Try the feature now: https://callzen.ai/
@gaurav_garg1 Thank you for the great feedback! Scaling operations while maintaining quality is a key goal for CallZen. If you're considering it for your operations, we'd love to assist you in achieving that balance. Feel free to reach out to us for more information or a demo! 🌟 #CallZen #QualityScaling
Awesome launch @zaher_abdul_azeez
Will CallZen.AI integrate sentiment analysis into the AI to measure customer satisfaction during calls?
Congratulations on the launch and keep up the great work.
@gusoliveira_ Thanks for your support. A very valid question. CallZen offers a variety of features on tracking conversation points ranging from sentiments, talk speeds, interruptions, rejections etc. to incorporate all aspects of conversation tracking. These can be used to create your own custom scoring criteria to measure customer satisfaction rates. You can checkout the set of offerings on our website and also see it in action in the playground.
@gusoliveira_ Absolutely! By understanding the nuances in conversations, callzen is able to decipher the sentiment expressed by both the parties in a conversations. Thus, understanding conversation for identifying key customer pain points becomes easier and thus, customer satisfaction is evaluated.
#CustomerSentimentAnalysis #Customersatisfaction #CallZen
@aloukik_bhatnagar Thank you ! Feel free to reach out if you have any questions or need further information about CallZen.
You can check out the features on the website or try out Playground by uploading an audio : https://callzen.ai
Thank you for your support! 😊👍 #CallZen
Hi,
The key benefit seems to the opportunity to scale insights gathering on insights from a larger set of calls vs the traditional quality analyst approach.
Every single call can have a quality score vs a sample audit . As a manager in a telecalling based process - this can lead to immense improvement in call quality.
@suraj_mudaliar We're thrilled to hear your excitement about the potential of CallZen! Indeed, insights are a game-changer for brands, and we're committed to revolutionizing the way they gather them. If you'd like to learn more about how CallZen can benefit your specific needs, feel free to reach out. Your enthusiasm fuels our innovation! 🌟 #CallZenInnovation #CustomerInsights #QualityMonitoryAtScale
@sankalp_kumar We couldn't agree more! CallZen is designed to revolutionize the way companies gather insights across all customer interaction channels.
Your recognition of this potential is greatly appreciated.
We're here to assist in making that revolution a reality! 🌟 #CallZenRevolution #CustomerInsights
@bhushan_patil1502 Thank you so much! We're glad you find CallZen helpful. If you'd like to explore it further, feel free to reach out to us for a demo or check it out in our playground on the website. Your support means a lot to us! 👍🏻 #CallZenLaunch
@ashish_gopalika Thank you ! Feel free to reach out if you have any questions or need further information about CallZen.
You can check out the features on the website or try out Playground by uploading an audio : https://callzen.ai
Thank you for your support! 😊👍 #CallZen
@your_price_booking
Thank you for your enthusiasm and congratulations! We're thrilled to hear that you're interested in testing it out.
If you have any questions or need assistance during your testing, please feel free to reach out. Your support and interest are much appreciated, and we look forward to helping your marketing department gain valuable insights! 🚀 #CallZenLaunch #CustomerInsights #MarketingOptimization
Wow, this conversational analysis product seems like a game-changer! The agent effectiveness tracking, call summarization, and automatic key moment identification features are particularly impressive. I can see how this product would be incredibly useful for businesses that want to improve their customer service and sales. The ability to analyze conversations and identify key moments could help businesses understand their customers better and make more informed decisions. I’m excited to see what other features this product will offer in the future!
@munagala_giridhar Thanks..!! We're delighted you find the features impressive and practical for businesses. Your excitement fuels our drive to keep innovating and delivering more valuable features in the future. Stay tuned!
@zaher_abdul_azeez Just a quick question, is there any limitation on number of users? And access control to limit features based on type of user?
If I want to give access to reports section to only managers?
@anamaria163 Thank you ! Feel free to reach out if you have any questions or need further information about CallZen.
You can check out the features on the website or try out Playground by uploading an audio : https://callzen.ai
Thank you for your support! 😊👍 #CallZen
@veera_reddy_bapuram
Thank you ! Feel free to reach out if you have any questions or need further information about CallZen.
You can check out the features on the website or try out Playground by uploading an audio : https://callzen.ai
Thank you for your support! 😊👍 #CallZen
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