Really like the idea (and price point) of this, but having trouble finding any interior photos - anywhere we can see a few photos of the charger, lining, laundry bag, etc?
The design is lovely & definitely beats the pants visually off my Briggs & Riley set. However, as a frequent traveller, B&R's lifetime guarantee was a big factor in my decision to purchase. Good luggage is an investment - function & longevity matter!
I didn't see any warranty info on the pre-order page; digging through the site's terms & conditions I saw a reference to a warranty but still couldn't find the full text. What kind of customer service & warranty are you providing for your bags? Does it cover even the built-in battery (which is a really neat idea but likely more susceptible to failure than the rest of the roll-on)? And if you are standing behind your product with a strong warranty, why not emphasize it on the product page?
@ecetweets We're fully standing behind our product with a lifetime warranty on the bag, a two-year warranty on the built-in battery and a 100-day no-questions-asked return policy. It's not something we've emphasized on the product page just yet—there will be a lot more detail on our full site—but it's a good call; we're going to put some more info up shortly!
@jennifer that's great to hear! Definitely think it's worth emphasizing on both product page & throughout site as it's a key decision-making factor. Congrats on the pre-launch!
Away started taking pre-orders of their new luggage brand and I have to say, it rivals Rimowa (one of the high end brands in the space) or Briggs & Reilly.
Really excited to see this come to life and great to see @jennifer back in the operator role during her time at Warby Parker!
@jennifer congratulations on launching! I'm immediately sold -- clean design, solid price point, good color options. If you're looking for some press coverage, feel free to reach out and we can support! atif@porhomme.com
@marty Hi Marty! Thanks for the kind words. I wish we could open pre-orders to international shipping, but we're just not set up for it yet. Hopefully in 2016!
@dantolb Hey Daniel, Away's payments are being processed via an iframe served from Tilt/Open (I work there), which is using SSL to transmit sensitive card info, so while the webpage isn't secure using HTTPS, the payments are.
These look great, I've been loyal to Rimowa for years but I love the design and especially the price. The book is a nice touch, I'm definitely a sucker for travel / wanderlust literature. Really well done. Any plans to release a 2-wheel trolley version in the future?
@chrisxev Hi Chris! That's awesome to hear that you're digging the design and price. We don't have any 2-wheel versions in the works because we overwhelmingly heard from frequent travelers that 4-wheels are a must, but we'll definitely keep it in mind for the future. Thanks!
@saulsutcher Thank you for the kind words! It's not exactly the same as putting the suitcase under the tree, but you can always gift the gift card (with our book!) and that way the recipient can choose their own color in the new year. Plus, wrapping a book/gift card is easier ;)
IMO you need more colors that contrast with the black wheels, zippers, handles, etc. Right now the "Sand" is the most appealing to me. Don't get me wrong, all the other colors look nice, I just would like something that seems less black. Perhaps a light grey or even and a red would be nice.
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