Discussion
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Simon Borrero
@borrerosimon
My name is Simon Borrero. Co-Founder and CEO of Rappi.
Rappi is a fast growing startup that is becoming LatAm’s next everything store. We deliver everything, whether it is a single chewing gum, a hamburger, or your complete grocery list. We have accomplished this in a market that was usually limited by cash only clients, and long delivery times creating a network of Rappis (our delivery boys) that receive cash or credit cards.
I would love to share our experience through LIVE Chat. Please join the chat, and feel free to ask any questions!
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Guys: Very good questions. Thanks a lot for your interest. My email is simon@rappi.com feel free to send a note for anything you need. If you have a friend that wants to have a great experience and be part of something bigger than themselves please send them our way! (Colombia, Mexico Brazil)
Juan Camilo Afanador
@juanecoafa · GM and Co founder Capital hot dogs
I have seen that Rappi´s growth has been exponential, however It seems like it has make it difficult to deliver the same service Rappi used to bring when it started. How are you planning to keep the service level taking into account that managing growth is difficult?
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Simon Borrero
@borrerosimon
@juanecoafa Juan Camilo. Managing growth is a big challenge. In the last month our service has not been the best. We are learning a lot to balance demand and supply, in every microzone, that is the key to good service. We are also developing tech solutions that with our partners will help us deliver a top service. For example we developed bracelets for restaurant owners that vibrate when they receive an order, to shorten preparation times.
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Simon Borrero
@borrerosimon
@juanecoafa Guys: Very good questions. Thanks a lot for your interest. My email is simon@rappi.com feel free to send a note for anything you need. If you have a friend that wants to have a great experience and be part of something bigger than themselves please send them our way! (Colombia, Mexico Brazil)
Simón Soriano
@simon0191 · Mentor, Make it Real
Which are the top 2 problems that Rappi has right now and what are you doing to solve them?
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Simon Borrero
@borrerosimon
@simon0191
Simon, great name ;)
The greatest challenge has been transforming from a tech enabled company, to a tech company, in and environment (LatAm) were Engineers have usually been receiving instructions from business units. We believe that engineers should propose and develop solutions to our business problems, and not the other way around!
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Simon Borrero
@borrerosimon
@cpintoval
Personal growth: Alejandro Sanz de Santamaria, PhD in Economy, that is transforming the education system for millions of colombians. In the business side: In every interaction I learn from many different mentors.
Ana Cecilia Guingue
@anaguingue · Coaching Group, Associate
@borrerosimon Alejandro también es mi mentor de la vida! Aunque nunca lo había pensado así, lo pienso más cómo un amigo sabio!
Carlos Pinto
@cpintoval
Could you share the biggest failure that you experienced while running Rappi and what did you learn from it?
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Simon Borrero
@borrerosimon
@cpintoval
Our biggest failure has been a big delay in our Rappi Credito (Rappi Wallet). We know there is a big need for a product like Venmo in Latam (no strong players yet) and because we lack experience in financial subjects and were afraid of fraud we are experiencing a delay. We learned that we the scale we have the definition of an MVP has to be a very robust product. Expectations of every product we put in the market has to be up to the standards we have set for ourselves.
Jacqueline von Tesmar
@jacqvon · Community, Product Hunt ✌️😻
How important is company culture to the success of a startup?
Andres Ramos Salazar
@andres_mauricio_ramos · Curiosity is my motto
I've been a Rappi user since the beginning, and I have nothing but admiration for your achievements. But in this fast paced world, it is not wise to dwell in past success, so I wanted to know what do you think is going to be the next step for Rappi?
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Simon Borrero
@borrerosimon
@andres_mauricio_ramos
Operational excellence to lower delivery cost. Personalization. AI (for whims). Densification.
Rappi's play is similar to Amazon's, in which we achieve savings through operational excellence and transmit it to users!
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Simon Borrero
@borrerosimon
@jakecrump Jake! Thanks for your question. #1) 10 mins of Headspace #2) Think about the unconfortable/hard things and start doing them before starting the routine (emails/Whatsapp) 3) I have eggs and avocados for breakfast :D
Nick Bennett
@nickobennett · Founder @ FirstforFans
@borrerosimon I second your morning Headspace. That's a must in my mornings too
Jake Crump
@jakecrump · Community Team with Product Hunt
What are the plans for international expansion?