Simon Borrero

Simón Borrero

Founder Rappi

THIS CHAT HAPPENED ON April 25, 2017

Discussion

Simon Borrero
Simon Borrero@borrerosimon
My name is Simon Borrero. Co-Founder and CEO of Rappi. Rappi is a fast growing startup that is becoming LatAm’s next everything store. We deliver everything, whether it is a single chewing gum, a hamburger, or your complete grocery list. We have accomplished this in a market that was usually limited by cash only clients, and long delivery times creating a network of Rappis (our delivery boys) that receive cash or credit cards. I would love to share our experience through LIVE Chat. Please join the chat, and feel free to ask any questions! ============================================================= Guys: Very good questions. Thanks a lot for your interest. My email is simon@rappi.com feel free to send a note for anything you need. If you have a friend that wants to have a great experience and be part of something bigger than themselves please send them our way! (Colombia, Mexico Brazil)
Juan Camilo Afanador
Juan Camilo Afanador@juanecoafa · GM and Co founder Capital hot dogs
I have seen that Rappi´s growth has been exponential, however It seems like it has make it difficult to deliver the same service Rappi used to bring when it started. How are you planning to keep the service level taking into account that managing growth is difficult?
Simon Borrero
Simon Borrero@borrerosimon
@juanecoafa Juan Camilo. Managing growth is a big challenge. In the last month our service has not been the best. We are learning a lot to balance demand and supply, in every microzone, that is the key to good service. We are also developing tech solutions that with our partners will help us deliver a top service. For example we developed bracelets for restaurant owners that vibrate when they receive an order, to shorten preparation times.
Simon Borrero
Simon Borrero@borrerosimon
@juanecoafa Guys: Very good questions. Thanks a lot for your interest. My email is simon@rappi.com feel free to send a note for anything you need. If you have a friend that wants to have a great experience and be part of something bigger than themselves please send them our way! (Colombia, Mexico Brazil)
Theoharis Dimarhos
Theoharis Dimarhos@theo_dimarhos · Marketing+Biz Dev at AngelouEconomics
What are the best ways someone nontechnical from outside your company can bring value to you?
Simón Soriano
Simón Soriano@simon0191 · Mentor, Make it Real
Which are the top 2 problems that Rappi has right now and what are you doing to solve them?
Simon Borrero
Simon Borrero@borrerosimon
@simon0191 Simon, great name ;) The greatest challenge has been transforming from a tech enabled company, to a tech company, in and environment (LatAm) were Engineers have usually been receiving instructions from business units. We believe that engineers should propose and develop solutions to our business problems, and not the other way around!
Carlos Pinto
Carlos Pinto@cpintoval
Do you have a mentor? If so, who's it?
Simon Borrero
Simon Borrero@borrerosimon
@cpintoval Personal growth: Alejandro Sanz de Santamaria, PhD in Economy, that is transforming the education system for millions of colombians. In the business side: In every interaction I learn from many different mentors.
Ana Cecilia Guingue
Ana Cecilia Guingue@anaguingue · Coaching Group, Associate
@borrerosimon Alejandro también es mi mentor de la vida! Aunque nunca lo había pensado así, lo pienso más cómo un amigo sabio!
Jake Crump
Jake Crump@jakecrump · Community Team with Product Hunt
What are the plans for international expansion?
Simon Borrero
Simon Borrero@borrerosimon
@jakecrump Colombia, Mexico, Brazil and Argentina ;)
Carlos Pinto
Carlos Pinto@cpintoval
Could you share the biggest failure that you experienced while running Rappi and what did you learn from it?
Simon Borrero
Simon Borrero@borrerosimon
@cpintoval Our biggest failure has been a big delay in our Rappi Credito (Rappi Wallet). We know there is a big need for a product like Venmo in Latam (no strong players yet) and because we lack experience in financial subjects and were afraid of fraud we are experiencing a delay. We learned that we the scale we have the definition of an MVP has to be a very robust product. Expectations of every product we put in the market has to be up to the standards we have set for ourselves.
Ricardo Polo
Ricardo Polo@ricardopolo · Co-founder of Tulpep
Our administrative girl asks how do you manage the invoicing. In our case for each payment made by customers in our platform she has to generate a Colombia receipt. This is now made by hand and tooks multiple days of multiple people. Do you have invoices for each payment or how do you manage that in Colombia?
Ricardo Polo
Ricardo Polo@ricardopolo · Co-founder of Tulpep
Are you a religious man?
Simon Borrero
Simon Borrero@borrerosimon
@ricardopolo Not religious, but spiritual.
Jacqueline von Tesmar
Jacqueline von Tesmar@jacqvon · Community at Product Hunt ⚡️
How important is company culture to the success of a startup?
Simon Borrero
Simon Borrero@borrerosimon
@jacqvon Culture is the base for everything.
Ayrton De Craene
Ayrton De Craene@ayrton · Code @ Product Hunt
What is the number one piece of advice you ever received?
Simon Borrero
Simon Borrero@borrerosimon
@ayrton You have to invest in your personal growth, because you will not handle to manage a huge company if you don't grow as fast.
Kunal Roy
Kunal Roy@kunalroy · Developer
What do you think of Indian Startup Market ?
Jorge Corona Gutierrez
Jorge Corona Gutierrez@jorge_corona_gutierrez · Hacking restaurant technology
You said your delivery boys are the one's who handles cash and credit cards payments, in an insecure context with lots of thefts such as Latin American's capital/big cities, how do you manage to provide security to the Rappis? how do you choose your next market?
Simon Borrero
Simon Borrero@borrerosimon
@jorge_corona_gutierrez Jorge. Our Rappitenderos handle less cash, than what an average smartphone is worth, so luckily thieves often go for the lather. We have had only 2 incidents in the last 6 months, showing that LatAm's main cities are safer than we thing. We choose the most dense and chaotic cities. This is where were are loved and needed the most!
Kesava Mandiga
Kesava Mandiga@k3sava · Curious cat. Writer. Explorer.
Rappi's social media care is amazing! Your team responds to queries from customers round the clock very quickly and effectively. How much do you think that affects the brand's perception and sales?
Simon Borrero
Simon Borrero@borrerosimon
@k3sava Keseva! Thanks for your comment. We have a really passionate team in customer care! We need to treat our customers with all the velocity and attention that they need, and can only do this though our teams passion.
Kesava Mandiga
Kesava Mandiga@k3sava · Curious cat. Writer. Explorer.
@borrerosimon Completely agree. Has your team identified and attributed any specific growth curve to passionate Social Media care?
Simon Borrero
Simon Borrero@borrerosimon
@k3sava Absolutely. We are always listening to social media and have great examples of viral growth after Social Media actions. For example, last year Carlos Vives (#1 loved colombian singer) had his bike stolen... in 30 minutes our team sent him a new orange / Rappi one. We both posted about this and it got to the news, pushing growth!
Seth Williams
Seth Williams@sethbwilliams · Designer, Product Hunt
What does success look like for you?
Simon Borrero
Simon Borrero@borrerosimon
@sethbwilliams We want to connect millions of people that need more time, with millions that need more income. In LatAm lots of privileged people don't have time to do personal things, because they are busy in the office or stuck in traffic. Other people need additional income to get through college, pay for their kids education or have extra money for leisure activities. We are successful when we build bridges between them, growing the economy.
Emily Hodgins
Emily Hodgins@ems_hodge · Operations @ Product Hunt
What are you top growth tips for founders?
Simon Borrero
Simon Borrero@borrerosimon
@ems_hodge "We believe in magic, and magic only happens when you jump off a cliff" (Value #5 ;)
Niv Dror
Niv Dror@nivo0o0 · VC at Shrug Capital
Hello, how has social played a part in Rappi’s rapid growth? 🤔
Daniel Dominguez
Daniel Dominguez@dominguezdaniel
What have been the 3 biggest obstacles that have had to overcome #Rappi to be where it is today?
Ben Tossell@bentossell · newCo
What is one thing you believe that few agree with you on?
Simon Borrero
Simon Borrero@borrerosimon
@bentossell That everything that can be done in one month, we can accomplish in 1 week
Jake Crump
Jake Crump@jakecrump · Community Team with Product Hunt
What is your morning routine?
Simon Borrero
Simon Borrero@borrerosimon
@jakecrump Jake! Thanks for your question. #1) 10 mins of Headspace #2) Think about the unconfortable/hard things and start doing them before starting the routine (emails/Whatsapp) 3) I have eggs and avocados for breakfast :D
Nick Bennett
Nick Bennett@nickobennett · Founder @ FirstforFans
@borrerosimon I second your morning Headspace. That's a must in my mornings too