Joel Gascoigne

Joel Gascoigne

Co-founder/CEO, Buffer

THIS CHAT HAPPENED ON December 21, 2015

Discussion

Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
Hi everyone! I’m Joel, Co-founder and CEO of Buffer. Buffer is a Social Media SaaS product company with 47,000 paying customers and $8m in Annual Revenue. This year we’ve grown from 30 at the start of the year to now be a 70 person distributed team spread across 45 cities, 5 continents: http://timezone.io/team/buffer We’ve raised only $4m and have taken a slightly different path than a lot of startups: we’ve been profitable for over a year. At the same time, we’re highly ambitious and are striving to have a big impact. We’ve become known for some of the unusual things we do: full transparency of our numbers (https://buffer.baremetrics.com/), salaries (https://open.buffer.com/transpar...), and many other things (https://buffer.com/transparency). Alongside Buffer, I have a personal passion for travel (I’ve lived all over the world in the last 5 years: http://joel.is/11-cities-in-3-mo...) and have had an interesting experience being part of the digital nomad movement. Ask me anything about Buffer, entrepreneurship, startup transparency, travel or anything else that pops to mind! Super excited to be here on Product Hunt Live.
Kalina Zografska
Kalina Zografska@kzograf · Product fella @trygigster & @publitas
Hey @joelgascoigne, congrats on adjoining Respondly to Buffer! Do you see Respond as a product growing multiplatform like Buffer, for example supporting answering customer messages for FB Pages/profiles?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
Thanks so much @kzograf, I’m so excited about the new path we’re on now with the acquisition of Respondly! Great question. There’s a great team focused within Buffer on making Respond awesome and a key part of that is customer development to understand what people need the most. We’ve already heard a number of times that customers would like support for more channels, and it’s amazing to hear you ask for it too. It’s definitely in our plans. I’m also very excited to follow closely the evolution of Facebook Messenger as an awesome customer service channel, and perhaps that’s something we can think about integrating too.
Ab Ed
Ab Ed@abkaumi · i am a college student
@kzograf @joelgascoigne Did you know that regular people are getting paid from $250 to $750 for a few minutes of their time just by recording their voice in a computer?You can make that money online just by using your voice even if you are complete beginner.Check this out here:https://tr.im/kfc
Ali
Ali@asmiler
@joelgascoigne I wanted to ask; over the years which is your favourite city that you have worked from? and why?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@asmiler this is so hard to answer Ali! I'm not sure I can say say just one city - there are so many good ones and every city is different. I've also been lucky to live in many different places. I absolutely loved spending 4 months in Hawaii earlier this year. And I'm writing this from New York City, I'm coming up to almost 5 months here now and have enjoyed it too. Completely contrasting of course. I love the outdoors and the weather and how easy it is to be healthy in Hawaii. I enjoyed actually having a hobby (I surfed 3-4 times a week). I really like the energy and ambition of New York and the incredible food here. I lived in Hong Kong for 6 months, that was incredible too.
Ab Ed
Ab Ed@abkaumi · i am a college student
@asmiler @joelgascoigne Did you know that regular people are getting paid from $250 to $750 for a few minutes of their time just by recording their voice in a computer?You can make that money online just by using your voice even if you are complete beginner.Check this out here:https://tr.im/kfc
Adhi
Adhi@adhiwie · Designer
@joelgascoigne Hello Joel, I am always in awe with the value and culture at Buffer. How could you come up with the idea of implementing such culture in the early days of Buffer and how to make the employees at Buffer understand the culture? Thanks!
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@adhiwie Great question, thanks Adhi. I didn't know what culture and values were when I started Buffer. It's something that I learned about over time. A lot of things have happened like that for me - I think there's a right time for everything. There are many books I've read and they've not sunk in or resonated with me. Many of those same books I read later and they became books that changed my life. When we hit around 9 or 10 people at Buffer, I started to experience first-hand the impact of team dynamics. It was only then that I started to learn about company culture and tried to read as much as I could and watch presentations about it. By that point, a few parts of the culture had started to become clear: transparency, a focus on self-improvement, etc. But we hadn't put this in to words. It was right around then that I watched an interview that Tony Hsieh from Zappos had. I can't remember exactly which one it was, but he was asked by the interviewer: if you could go back and start Zappos again, what would you do differently? He said that they had waited until they were more than 100 people before they put values into words and documented their company culture. If he were to start again, he'd do that from day 1. Zappos was the key company we looked up to for having such a strong company culture, so we had no choice: we had to put our values into words as soon as possible. After we did so, it really moved us from the company culture being ad-hoc and left to fate, to us deliberately shaping it.
Courtney Seiter
Courtney Seiter@courtneyseiter · Content Crafter, Buffer
@joelgascoigne @adhiwie Here's a look at the history of Buffer's values, including a link to that Tony Hseih talk! https://open.buffer.com/creating...
June Swatzell
June Swatzell@june_swatzell
@joelgascoigne @adhiwie I just started using buffer, very easy and dependable.
Amanda Tessier
Amanda Tessier@amanda_tessier · Marketer at Altisource
Happy Monday, Joel. Glad to see you're doing this. What surprises you about the experience of leading a successful startup team? Also, what are your top 3 travel recommendations? You certainly have experience living all over the world!
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@amanda_tessier great to see you here Amanda! I think one surprise is how big we can grow and still need to grow more. We're 70 people now and if you'd told me a few years ago we'd be that many people I would have dismissed it. Every single person in the team is awesome and completely necessary and not only that, we have another 20 roles we're looking for people to join us to help us to do better! (feels like I've naturally come to a place where I should plug that we're hiring: http://buffer.com/journey). Another surprise is how necessary structure is when you grow beyond a certain point, and how hard it is to get structure right. We've tried a lot of different things and we keep going with our efforts there. Top 3 travel recommendations: Tokyo (it's just so different to any other place in the world), Sydney (it's beautiful, check out the walk from Bondi to Coogee) and Iceland (a gem I didn't really know about until this year, so many awesome things to do there).
Inês Silva
Inês Silva@isss111 · Entrepreneurship | Future of Work
@joelgascoigne I've been a long time Buffer's fan and what I'm most excited about is your consistency. Year after year you guys have always delivered top notch content and when everyone thought you had reached the limit of your transparency strategy, you managed to take it one step further. What's your secret? How do you keep challenging yourselves?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@isss111 I think the key is to remember that you can change everything. As we grow, it can be harder to remember that, but it's always true. Earlier this year, we fully embraced experimenting with self-management, and then it didn't quite work out as we expected. We were completely transparent about it, and it was hard to come back and say "we're moving away from some of those ideas", but I think that's the key to continuing to grow. It reminds me of this quote from Jeff Bezos, which is kind of ironic since you asked me about consistency: > People who are right a lot of the time, are people who often change their mind. Consistency of thought is not a particularly positive trait.
Inês Silva
Inês Silva@isss111 · Entrepreneurship | Future of Work
@joelgascoigne Thanks Joel for the answer. As you mentioned it should be all about experimenting and learning as much as possible along the way. I know that consistency can mean different things, but in your case, Buffer has been able to be on the top of game year after year, month after month. You may change what you believe or what you do as long as you learn and make the necessary adjustments. That's key in my opinion!
Mike Hammar
Mike Hammar@mikehammarceo
@joelgascoigne @isss111 Excellent Joel, love your transparency. Michelle Wetzler of Keen recently wrote about Permission To Fail https://keen.io/blog/13525565797.... This willingness to be open, vulnerable, transparent at the highest levels of an organization is awesome.
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@mikehammarceo @isss111 Loved Michelle's post! :)
Howdy, @joelgascoigne! Big fan of both Buffer & how you've built it. I've got 2 questions here: 1. Are there any chances of you and/or the entire Buffer team coming to India? Would love to catch up someday! :D 2. Buffer blog is popularly known for the social media posts and for Buffer's transparency. Is there any chance that you could introduce another category for Product Management? You guys have been taking some amazing decisions. It would be great if you could share your thought process. If not another category, would it be possible for you to write on your personal blog? Thanks a ton for taking the time out to do this. :-)
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@svikashk hi Vikash! Thanks for chiming in, awesome questions! :) 1. Yes, I think that's highly possible! In fact, I know @sunils34 visits India from time to time, and others in the team have too (I believe @rdutel also). Now that we're 70 people and have a strong culture of travel within the team (anyone can travel while working anytime), it's hard for even me to keep track of where in the world everyone is. I personally have India high on my list now having traveled to many other places in the world. And who knows, maybe we could do a retreat in India sometime too! The other thing - we're always looking for awesome people to join the team, and I'd love for us to have a presence in India. 2. Love that you asked this - Product is one of my personal passions and key focuses within the team. We have an amazing team of product people (@jimhitch, @marc_rosa, @kymorrow) and we're all planning to write more about product on the Open Blog (http://open.buffer.com). Also - thanks for the nudge for me to write on my personal blog - I plan to get back into a better flow there in 2016!
@joelgascoigne oh wow! So exciting to read this! 😀
Klajdi Turlla
Klajdi Turlla@klajdi_kl · Product Manager, MPAY Albania
@joelgascoigne @svikashk It would be great to hear more about products from you guys.
@joelgascoigne I remember having the opportunity to have a chat with @sunils34 earlier this year. It definitely is one of the highlights of this year for me. I'll make sure to check with @rdutel of his further plans and have an eye on the team's retreat plans. 😁 Oh amazing! Can't wait for it. So glad to hear that you'll soon be writing more on your personal blog. I definitely have missed reading posts by you. 😊
Sunil Sadasivan
Sunil Sadasivan@sunils34 · CTO, Buffer
@svikashk It was a ton of fun chatting with you Vikash! :)
Chris Joyce
Chris Joyce@thejoycething · Digital Media Analyst
@joelgascoigne Hi Joel, Apologies if I misquote you on this, in a video about the Buffer team size tripling you said something (to paraphrase) along the lines of hiring the right people if you see someone with the necessary skills and more importantly glows with the Buffer culture. With this in mind, I was curious to know how many people have been head-hunted by buffer, compared to those who have applied through a job listing? I came across someone through my media monitoring, after further observation I suggested to my workplace that we hire that person, before they graduate. The persons skills and what I perceive to be her ethos will be hard to find in another person, and I believe she would be a great fit, so it'll be good to see if she's a good fit before she accepts any offers elsewhere. Keep up the excellent work, Until next time, Chris
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@thejoycething amazing question Chris - something I'm thinking a lot about right now. We've had such a strong focus on culture-fit, and we've also been lucky to have created a strong brand around both the product and our company values and culture. As a result, we receive 1,500-2,000 applications per month. Many many people apply to be part of the team and know a massive amount about us before we start talking with them. We've been lucky to find a way to make fully inbound hiring work super well for us, and we've actually struggled a lot with outbound hiring. I think there might only be 1 or 2 people in the team we've hired that way, if even that. I think this might need to change as we progress further, especially if we need to find people with a lot more experience to join the team and be leaders of areas. We're thinking a lot about that challenge, whether to focus on fully on nurturing people or whether to try to hire more senior people. I think right now we're leaning towards building a culture of learning and nurturing leaders.
@joelgascoigne @thejoycething "I think right now we're leaning towards building a culture of learning and nurturing leaders." This sentence sums up why I've followed Buffer since early 2012 continue to love 'em! 😍
Chris Joyce
Chris Joyce@thejoycething · Digital Media Analyst
@joelgascoigne Amazing reply Joel, thanks for taking the time to type it out. 😊 I love that your leaning towards finding people who sit well within Buffer's values and culture. I learn through observation, and one of the things I've picked up is that a person with a great ethos, who can learn the necessary skills needed, are always worth more in the long run. To the team, the company and the individuals they have contact with.
Chris Joyce
Chris Joyce@thejoycething · Digital Media Analyst
@svikashk Certainly a great way of thinking, and must certainly be awesome when you look at peoples progress and realize that while they've done a lot of great things, you helped them along the way by providing a good atmosphere and amazing people.
Cody Cares
Cody Cares@thecodycares · Positivity Captain @ Splash Media
@thejoycething solid question! @joelgascoigne with there being such a high volume of applicants, I can imagine it is mere patience a candidate must rely on before hearing any feedback. With that being said, is there anything an applicant can do to go beyond the application to show additional value and interest? P.S. Regardless, content knowing "it’s safe and sound here in our inbox."! :)
Ashley Lewis
Ashley Lewis@ashley_n_lewis · Freelance Graphic Designer
@joelgascoigne Hi Joel, My question is what is the number one thing you look for when considering possible new employees and which one of your 10 Buffer values do you strive to implement the most?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@ashley_n_lewis hi Ashley - thanks for asking a question! The key thing we look for when hiring is, as you've already mentioned, great culture-fit with our values. That is the hardest thing for us to find, and whilst skill/expertise is important, that is something we are less focused on than culture-fit, since we believe that is something that can be taught and practiced, moreso than culture-fit. The way we view the Buffer culture is, we're really looking for people who are already living their lives by these values, and happen to find Buffer which aligns very well with their personal values. It's a red flag for us if, during the first few weeks of someone joining the team, it feels like they are trying too hard to "fit in" with the values, in an unnatural way. Lots more on how we hire in this article: https://open.buffer.com/how-we-h... For myself, I personally strive to work the most on the Choose Positivity and Happiness value. It's one that I feel has made my life immeasurably better, and made me happier. It's one that I think can bring positivity to other people, and one which I feel makes me a better teammate too.
Ashley Lewis
Ashley Lewis@ashley_n_lewis · Freelance Graphic Designer
@joelgascoigne @ashley_n_lewis Thank you Joel for taking the time to answer my question! I love Buffers values and It's inspiring to see a company that upholds these standards. Keep up the good work Buffer! :)
Junius
Junius@juniusfree
Hi @joelgascoigne How will you spend your time if you've got one hour to solve a user problem/need? Thanks!
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@juniusfree Love this one Junius, thanks for asking. My key focus would be on fully understanding the problem/need. I think a lot of us as entrepreneurs jump straight to the solution. It’s hard to actually go out there and ask about the problems people have, and stay focused on the problem rather than jumping to solutions. As soon as you jump to a solution, you’re making assumptions. That’s why my focus would be on customer development, on asking as much about the problem as I can without getting to solution. Ideally, you want to understand the user’s problems so well that the solution presents itself. This is really difficult, I’m not that great at it and that’s why within Buffer we’ve made it a key focus and have several people in the team full-time working on doing customer development. If that sounds interesting to anyone, we’re looking for more people to be part of the team to do that: https://buffer.com/journey/custo.... Also, I can’t recommend highly enough Cindy Alvarez’s book on customer development: http://www.amazon.com/Lean-Custo...
Leo Bassam
Leo Bassam@leobassam · Founder, CEO at Plutio.com
@joelgascoigne, before starting Buffer, you were trying to build another startup. You mentioned that "assuming what people wanted" was one of the main mistakes led the start-up to fail. If you had another chance, how would you go about validating your idea? I am launching https://plutio.com/ early 2016 - received over 500 early access signups in 2 weeks and great feedback. But, does this count as an idea validation? does this count as "okay, people want this"? Really keen to hear your thoughts :)
Ran
Ran@ranlearns · Founder, Peekaboo Studios
@loaibassam nice landing page for Pluto. Video/gif/sign-up. Good luck!
Leo Bassam
Leo Bassam@leobassam · Founder, CEO at Plutio.com
@ranlearns Thank you Ran! :)
Swapnil Shetty
Swapnil Shetty@heyswapnil · Printbee
@loaibassam really awesome page, I signed up too :).
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@loaibassam love it Leo - the fact you have a landing page up is already amazing progress. I think you're very much on the right track :) 500 signups is absolutely fantastic, it is some validation, but I wouldn't think of it as full validation. I wrote a bit about this here: https://medium.com/@joelgascoign.... The key is to focus on validated learning. And the best way to do that is through conversations with those 500 signups. That's what I'd start trying to do right away.
Leo Bassam
Leo Bassam@leobassam · Founder, CEO at Plutio.com
Glad you loved the idea behind Plutio! @joelgascoigne. I have just read the Medium article, thanks for sharing. That is exactly what I started doing with the first few signups, funnily enough, I had Skype calls with few after having conversations over email, just like you did! But when the numbers started to grow, I couldn't keep up! I was overwhelmed and been trying to find a way to start a conversation with everyone. As an attempt to talk to everyone, I set-up Intercom (https://www.intercom.io) on the landing page. But then, said to myself. Now what? How do I get everyone on there... Shall I send them an email telling them that we can talk on the landing page? What do you think I should do Joel? Once again, thank you muchly for the time to answer my questions :)
Jason Thompson
Jason Thompson@nosaj_jason · Business Systems Analyst
@joelgascoigne What would you be doing as a career if Buffer didn't exist?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@nosaj_jason Love this one :) Thanks Jason. That's a tough one to answer - I several projects before Buffer that I considered startups, it was something I wanted to make happen real bad. A key turning point for me was when I realized it was more about making something work than the specific idea. In that sense, I think if Buffer didn't exist then I might have found something else that would work. That would be my hope! Before Buffer, I was a developer for about 10 years, that really was my identity. It's been an interesting transition I've enjoyed to make the switch from developer to running a company and being more of a manager. I guess there's a chance that my career could have stayed more technical and closer to the craft of programming. I do miss coding sometimes, but for me coding was always a means to creating something, so I love where I've ended up and wouldn't change a thing.
Jason Thompson
Jason Thompson@nosaj_jason · Business Systems Analyst
@joelgascoigne Well, all of us are very happy that Buffer exists today since we rely on it everyday. Thank you.
Chris Doner
Chris Doner@chrisd008 · UX Lead, ForeSee
Hi Joel! Thanks for doing this AMA :) Buffer has become widely known for its culture, transparency, and overall progressive nature. In fact I would say that the company is more widely known for this as opposed to the product itself. I'm sure this has benefits (such as finding amazing employees), but wonder if it gives you any challenges as well...
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@chrisd008 thanks Chris! I think it can create some challenges also. One is that I think sometimes we end up focusing on the "non-product" side of things too much, when we really need to make sure that is balanced. Another challenge that comes to mind is that we have created a higher bar for ourselves in terms of how much we share about everything, and that can in some ways slow us down. A final challenge is that when we share so much, if we then change our minds, we end up with a lot of content out there that might be out of date or worse, might completely contradict our current views.
Jenn Cochlin
Jenn Cochlin@jenncochlin
Hello Joel, thank you for taking the time to answer all these great questions! I recently stumbled across Buffer through an article I read and became instantly hooked. Since then, I have spent time exploring the Buffer product, company values, and blog posts; kudos to you, Leo and your team for hitting such huge milestones! Having said that, I've noticed that one of the criterion for applicants states: "You have used Buffer consistently for at least 3 months." With such extreme volumes of applicants, is it likely that an aspirant with slightly less than 3 months under their belt has a chance?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@jenncochlin My pleasure Jenn - thanks so much for taking the time to write a question for me :) Thanks so much for your kind words - it's been a real fun journey for all of us! Great question on our 3 months of usage ask. I will say it is one of the requirements which we have relaxed slightly. However, I do feel it's super key and sets us up for ongoing success. If someone hasn't signed up, then it's definitely something we'd call out and ask them to try the product. If you've used it for 1 or 2 months rather than 3, then you definitely have a chance! :-)
Alessandro Avagliano
Alessandro Avagliano@alex_avagliano
@joelgascoigne I have to say thank to you and Buffer for inspiring me and taught with Buffer Open a new model of work. How many people did they say thank you for this?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@alex_avagliano Thanks so much Alessandro! I have a ton of people I have to thank too for inspiring me. I feel very lucky to say that I think I may have lost count of how many people have said thank you to us for our openness. I definitely don't take it for granted and try to reflect on it regularly :) Thanks again!
Kingsong Chen
Kingsong Chen@kingsongchen · Dev
@joelgascoigne Hi Joel, what are some unexpected benefits of tracking your metrics so closely and transparently?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@kingsongchen a key one is that we've opened ourselves up to getting incredible advice from people. People have literally written 2,000 word critiques on our salary formula, or on how we do product, or being a distributed team. It's super valuable and holds us to a higher standard.
Andrew So
Andrew So@andrewdixonso
@joelgascoigne Hi Joel, I deeply enjoyed this Buffer post about giving/receiving feedback: https://open.buffer.com/how-to-g... What's been the biggest challenge balancing a positive culture and necessary critical feedback?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@andrewdixonso I think that itself has been the biggest challenge: to balance the positivity value with being truly honest and giving appropriate feedback. I think for me it comes down to the difference between complaining/criticizing and being honest with necessary feedback. There's a quote from Eckharte Tolle's A New Earth that helped me to find the line between these things: "Complaining is not to be confused with informing someone of a mistake or deficiency so that it can be put right, and to refrain from complaining doesn't necessarily mean putting up with bad quality or behavior. There's no ego in telling the waiter that your soup is cold and needs to be heated up, if you stick to the facts, which are always neutral. "How dare you serve me cold soup!" - that's complaining. There's a "me" here that loves to feel personally offended by the cold soup and is going to make the most of it. A "me" that enjoys making someone wrong. The complaining we are talking about is in the service of the ego, not of change." This what I try to aim for - it's really hard!
Wilbert Liu
Wilbert Liu@wilbertliu · I ❤️ building products & telling 📃.
Hi @joelgascoigne! Thanks for doing this 😀 If I'm not mistaken, before you start Buffer, you were a freelancer with several clients. How did you manage your time to do freelancing while working on the early stage of Buffer? Did you code Buffer by yourself back then? What is the unique competitive advantage that you could think upon your success running Buffer?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@wilbertliu my pleasure :) That's absolutely right. When I started Buffer, I was working full-time for several clients and I was building Buffer on the side. Here are a few key things I did: - I originally was working on Buffer in my evenings, I found over time that it was not too effective. I was often tired at the end of the day. So, I switched to sleeping early, rising early and then working on Buffer for several hours before doing client work. It was much, much better and I think might be one of the keys to me actually getting Buffer off the ground. - When I was a freelancer, I had many friends who were also freelancers or had their own agencies. I saw that path could work for me. The hard part is, when you're doing a startup you don't see progress as fast as if you have a service business. There's a period of learning and trying and failing. That time was tough for me, but the key was that I decided I wanted to try to make a startup work. I sought out freelance opportunities that would make it easy for me to drop freelancing once I had made something work, without disappointing clients. A key part of that was doing work for other agencies, to help them when they had too much work. - I was lucky enough to end up with a setup where in the first few months of Buffer, as it started to work, I could gradually slow down my freelance work and transition over.
Rohan Vijay
Rohan Vijay@vijay_rohan
Hi Joel, I had this question that Buffer as I mainly perceived is more of a customer centric company and most of its users are individual users and small companies. But are there any plans to expand Buffer to B2B business, something what Sprinklr or Percolate are doing ?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@vijay_rohan Great question Rohan. This has certainly shifted over time as we've grown. In the first few years we were entirely focused on the individual super small business market. I think now we're still very much focused on small business, but also moving into the SMB space a little too. We're big enough as a team now to focus on both, and we're excited about the idea of democratizing the market through bringing some of the powerful solutions only offered to enterprises to individuals and small businesses. We launched Buffer for Business 2 years ago, and today it is around 40% of our revenue, a number which I expect to continue growing. I'm not sure we'll ever be a full enterprise product, but we do aim for Buffer to become a full-solution product that can be used by large companies and microbusiness alike. One thing I love about having 47,000 customers is that I can sleep at night knowing that if we lose one, it doesn't have a huge impact on us.
Matti Heubner
Matti Heubner@mattiheubner · Marketing at Iris Health
Hey Joel, I am one of the first employees in a remote startup and recently we started thinking about our culture and how to definite it. Would you be up for sharing some lessons or experiences you had when you started this process at buffer? So glad you at doing this and kudos to you and your team for building such a great product! I'm a huge admirer of your company ❤️👌
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@mattiheubner Thanks Matti! I think the key is to make it collaborative, to include people within the team. When we sat down to create our values, we took the approach that Buffer already had a culture, the job we were doing was just to put it into words. We created a short survey and asked people to write 3 phrases that for them described the culture we had. After that, me and my co-founder Leo worked on drafting something and we had a few iterations showing the team what we'd come up with before we had something we felt could be a good first version. There's also a great blog post on our Open Blog about how UserTesting created theirs: https://open.buffer.com/create-c.... Good luck!
Skippr.
Skippr.@skipprcaptain · Elliot Thomas, Founder - getskippr.com
Hi Joel, My startup is about 7 months old, we are 100% remote but currently the team is all developers with one designer. I am soon to start building a marketing and support team but I am concerned about how this will work remote. Could you share any problems you had going remote with marketing and how you overcome them in the early days? Many thanks and congratulations on an amazing product, Best, Elliot
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@skipprcaptain I'm not sure that remote marketing was a problem more than remote in general. Here's some of my key advice for challenges of remote: - http://joel.is/questions-i-ask-m... - https://open.buffer.com/distribu... - https://open.buffer.com/remote-w... The real key point I would say is this advice I got from David Cancel. He advised that we either be fully distributed, or have everyone in the same office. David said that the time he had a main office with the majority of people there and only one or two people working remotely, that didn’t work so well. When you have everyone remote, it changes a lot of things. When you just have a few people remote, they can easily feel like second class citizens without full access to information. Hope that helps :-)
Skippr.
Skippr.@skipprcaptain · Elliot Thomas, Founder - getskippr.com
@joelgascoigne @skipprcaptain Really appreciate this advice - many thanks Joel.
Roman Khafizianov
Roman Khafizianov@requilence · Integram, Instashow
Hi Joel @joelgascoigne After the 2013 incident, you still don't have a bounty program. Is it because of the great PR case or some other reason? 🤔
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@requilence Great one Roman! After the 2013 hack, we’ve learned a ton and have constantly strived to improve how we think about security to keep our users safe. Security is something we’re always thinking about now (I’m grateful for the lessons we’ve learned). We’ve launched a program through buffer.com/security and have worked closely with security experts like Egor Homakov. We do pay for high severity reports and give out swag for other cases. We get quite a bunch of great feedback through our site directly, though we’ve been thinking about setting up something like bugcrowd/hackerone. Do you have any experience with third party bounties?
Roman Khafizianov
Roman Khafizianov@requilence · Integram, Instashow
@joelgascoigne Usually, I do it for fun and learning. I also presented on buffer.com/security ☺️ However currently I'm looking for the way to transform my hobby into something more tangible. I could ping you with feedback if I will have a chance to receive bounty at both of platforms
Jason Wolf
Jason Wolf@jasonguywolf · Founder/CEO, Eager Sheep
Hey @joelgascoigne, thanks for doing this! What steps or process does Buffer go through to check and see how well a potential candidate might fit with Buffer and how will this scale as you grow? PS - Please tell your team that, while they must already know, the Buffer Slack Community thinks very highly of them :)
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@jasonguywolf Hey Jason! Thanks for the awesome question. I've answered the 'checking fit with Buffer' question a couple of other places above, so I'll focus on the 'how will it scale part', which I think is a great question too - thanks! We've just created a 'people team' within the company, focused on scaling our hiring process. We don't want to go all the way towards having HR completely separate (and that's a reason we've not named it HR), since I truly believe that there is a lot of benefit in the people who will work with the candidate doing the interviews. That said, we've started to scale the screening and 'culture-fit' part of the hiring process, which doesn't vary as much from role to role. One other separate challenge we have with scaling is to find more experienced or senior people to join the team as we grow - this is an aspect of hiring which I think might be hard to scale with a purely inbound process.
Ali Afridi
Ali Afridi@alikafridi · Building Products
Hey @joelgascoigne! I've been using Buffer for a long time and love the product! How closely do you monitor your competitors and see what they're launching? Does that impact what the team at Buffer builds?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@alikafridi That's amazing to hear Ali :) In general, we try not to look too much at competitors. On the whole, I think there is so much growth happening and things going on in social media that there is plenty of room for many different solutions. Our approach is to try to focus on the user, and do a lot of customer research through interviews, surveys and other methods. We do certainly hear about competitors from time to time during these processes, and that's the only real way that competitors impact what we build.
Always a pleasure, Joel. Thanks for this AMA. Noticed that you're looking at OKRs as something as you round out 2016. What will be some of the aspects you're looking to focus on for the new year to further drive the transparency, culture and product at Buffer?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@yeoa Great question Andy. We're still figuring out OKRs and accountability, I'm excited about the steps we're making there. I think in terms of transparency, two areas come to mind that we could improve a lot: our product roadmap, and our hiring process. Those are key areas that I think we're less transparent than we'd like to be. In terms of culture, we've noticed that as we've doubled in size in less than half a year, some of the focuses we've had have become harder to keep up. One example would be our focus on self-improvement, which has slipped away slightly as a core thing. In terms of product: a big one will be to launch Respond, of course: https://buffer.com/respond. Alongside that, we want to keep innovating with our microbusiness / individual Buffer product (free and awesome plan) as well as really building out a solid solution for the medium/large business segment with Buffer for Business.
Abdul S. Refaat
Abdul S. Refaat@abdulsrefaat
HI @joelgascoigne First of all, thank you for taking the time to do this, and congratulations on the acquisition of Respondly! Regarding the hiring process, how do you asses if someone is a great fit, culturally?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@abdoref Thanks Abdul, really appreciate that. The best answer I have to that is this article, better than if I would write more here :) https://open.buffer.com/how-we-h...
Abdul S. Refaat
Abdul S. Refaat@abdulsrefaat
@joelgascoigne Thanks Joel! I've been reading the blog with a voracious appetite as of late. It is a breath of fresh air, and an incredibly rewarding experience. I want to thank you and the team for sharing so much!
Cody Cares
Cody Cares@thecodycares · Positivity Captain @ Splash Media
Hi Joel, I hope this ProductHunt is rocking your Monday! I appreciate any time you take to answer my questions below. :) 1)Pablo is the prime tool to pair with Instagram. What are the odds of Buffer becoming compatible with Instagram over the next 6 months? 2)Buffer becoming a full social media solution is a game changer! With the upcoming launch in January, are there any tactics around re-engaging past Buffer customers? 3)With the addition of Respondly, I think this will bring a whole other vertical of opportunity, for the open Customer Success Hero position specifically, to deliver customer success with Buffer! There are so many advantages now for customers to execute strategy full circle within Buffer. How do you envision a potential candidate coming in to current enterprise relationships and introducing Respondly? Thanks again and I hope you have a wonderful Monday! Cheers, Cody Shelton
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@thecodycares Thanks for this question Cody! Here goes: 1) To create a super slick Instagram experience, we'd love to be able to have API access to publish photos on peoples' behalf. That's unfortunately something not completely in our hands. However, in the meantime, I think you can expect the Instagram experience with Pablo to become a lot better - it's definitely something we think about a lot. 2) That's a great one. We certainly think that once we have Respond out there, we will become a viable full-solution product for some customers who needed to go elsewhere. We'll be reaching out to the full userbase and doing some other things to try to make people aware that Buffer is different now :) 3) We are fast-growing our customer success focus within the team, and Respond provides us even more opportunity to provide customer success. In many ways, we might hit larger customers with Respond than we currently do with Buffer, so there will be a good option for us to be a lot more hands-on and guide people with how they can really do a lot for their customers with the combination of Buffer, Respond and Pablo.
Erik Torenberg
Erik Torenberg@eriktorenberg · Former Product Hunt
Hey Joel! Thanks for joining :) What's something you used to fervently believe that you now see as fundamentally misguided?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@eriktorenberg Wow Erik, great question and there are so many things I think. About 9 months ago when we were right in the middle of our focus on being self-managed, I truly believed that leadership, management and coaching were not required in organizations. I've learned how very wrong I am. I still strive for us to create a unique company structure in Buffer and to challenge the traditional structures, but I've come to believe that people need guidance based on their experience level and stage within the company, and we lost a lot when we didn't have that focus.
Trevor Friedman
Trevor Friedman@trevormfriedman
I know you have been asked about opening a permanent office before but it seems more relevant now that Buffer has grown to this size! (In terms of MRR and recognition). Do you plan to open a headquarters and perhaps allow team members the option of relocating or continuing their remote work?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@trevormfriedman We have no plans for a permanent office :) We used to have an office in San Francisco, which we recently closed completely: https://open.buffer.com/no-office/. Several people in the team work from coworking spaces, and I could see that one day there may be several cities where we have a group of people large enough that we might want to have offices. In that sense, I think we will do it based on need and demand rather than opening one and then asking people to work from there. Even within a city, I believe that often an office is not that great of a setup for people - you often have to travel quite far across the other side of town. Working at a nearby coworking space could be a more optimal setup, with the option for people to get together regularly every few weeks.
Geoffrey Weg
Geoffrey Weg@geoffreyweg · Betaworks, TechStars, White House
Joel, what's your average weekday like?
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@geoffreyweg these days I generally have a lot of quick meetings with different people in the team. I'm mainly focused within product/engineering, customer service, hiring and then on the higher level. My calendar is open to people in the team, and it generally gets quite booked up. I have quick 20 minute sessions to give advice on a specific challenge. I also have 1:1s with several people in the team, and so I usually have one of those each day too. Other than work, I try to exercise several times a week too (either strength training at the gym, running, or doing a bodyweight workout at an outdoor gym).
Jason Mark
Jason Mark@jsnmrk
Hey @joelgascoigne - So here's an interesting question: What's the last photo you took on your phone of? This question is straight from a list of 27 questions to ask to start a conversation (a recent Buffer Blog) ;)
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@jsnmrk It's this one I posted to Instagram of my walk through Central Park :) https://www.instagram.com/p/_P2a...
Harry Stebbings
Harry Stebbings@harrystebbings · Podcast Host @ The Twenty Minute VC
@joelgascoigne thanks so much for joining us. Awesome to have you hear, Ryan Holmes was here recently and I asked him, Why should we use Hootsuite and not Buffer (I am a buffer user!!), ballsy of me to ask! Would love to hear how you treat the competitive threat of hootsuite and how you plan to dominate the market in the coming years! Would be awesome to have you on @twentyminutevc and hear more from you!
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@harrystebbings This is a fun one, and I know Ryan personally and think everything he's doing is incredible and inspiring. I think the key is to stay super focused on the user and the customer. We're trying our best to do that, to understand what they need. The funny thing about competition, especially for startups, is that it often isn't the thing that will kill you. I really love this old article from Zoho: "Companies Don't Get Killed by Competition, They Commit Suicide" - https://www.zoho.com/general/blo... and really believe it. Especially in the early days, and we fell into this ourselves, I hear a lot of startup founders coming to me and telling me about this other startup that is also building something similar. But none of it matters - in reality, the problem both startups have is that most people don't know about either of them! Competition can help to shine light on the market, which is often actually more useful than if you were alone.
Hugo Fauquenoi
Hugo Fauquenoi@hfauq · growth @todoist and @twistappteam
@joelgascoigne Hey Joel, big believer of remote work (I'm a super happy intern at Doist): what are your professional and personal greatest challenges with this new way of life? How do you solve them :) ? Cheers!
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@hfauq remote working and the freedom to travel has triggered some of the most rewarding and exciting experiences of my life, and also some of the most challenging. I think one of the biggest challenges for me has been loneliness. You might enjoy this article I wrote where I shared that challenge and others: http://joel.is/11-cities-in-3-mo...
Ignacioaal
Ignacioaal@ignacioaal
@joelgascoigne Joel, thanks for taking the time to answer our questions, here are mine: 1. If you had to start Buffer all over again, what would you do different (mainly, do you still consider your landing page market testing a viable option nowadays)? 2. What are the books/wisdom focusing on starting up (apart from the lean startup and the great collection of books in your blog) that you consider essential for noob founders to know? 3. Where do you see yourself in 10 years? Thanks again!
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@allnacho Thanks Ignacio, awesome to see you here! 1. I think it can still work. If I did it again, I'd have far more conversations with people and make sure I'm not asking any leading questions. More on that in this article: https://medium.com/@joelgascoign... 2. That's a tough one to answer without referring to some of the 50 books I shared in this post: http://joel.is/50-books-that-tra... 3. 10 years, wow. I'll be 38. To begin with, I expect to still be working on Buffer - I'll be surprised if I'm not. In that time, I would guess we could easily be 1,000 people. It's crazy to think about. On other topics, I expect to have a family too - relationships are something I've not put too much focus on in the last few years while Buffer was in a fragile early stage, however now I am feeling more ability to focus a little on some personal things.
Russ Frushtick
Russ Frushtick@russfrushtick
Any hidden talents we should know about?
@russfrushtick this is only second hand information, but word on the street is that Joel is quite a talent at pool. ;)
Kat Zien
Kat Zien@kasiazien · Keyboard wizard (PHP and Go)
@julheimer @russfrushtick Haha, think he won all the games in Iceland! :D
@kasiazien I thought @joelgascoigne was a football/cricket fan. 😁
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@russfrushtick Haha. I learned to surf while in Hawaii for 4 months earlier in the year. Still very much a beginner :) When I was younger I did some freestyle skiing and once landed a 720. Haven't skiied for years now :( And @julheimer and @kasiazien are right - I enjoy a game of pool whenever anyone will play with me! Oh, and this was the year I achieved my first muscle up and can do 6 in a row now :) Enjoying calisthenics and body weight exercise a lot.
Mary Jantsch
Mary Jantsch@marycjantsch
@joelgascoigne Let's go skiing this winter, Joel! Matt and I recently talked about a Mammoth trip.
Logan Hickle
Logan Hickle@loganhickle
Hello Joel! What are your thoughts on hiring professionals right out of college? Do you think a new graduate would be a good fit with the Buffer team?
Alfred Lua
Alfred Lua@alfred_lua · Community, Buffer
@loganhickle Hey Logan! I'm not Joel (😛), but if it helps, I'm a university student working part-time with Buffer and would convert to full-time once I graduate next year 😊
Logan Hickle
Logan Hickle@loganhickle
@alfred_lua That's great to hear! I have been watching Buffer for almost a year now and currently use it for my Marketing position that I hold. Thank you for your input Alfred!
Alfred Lua
Alfred Lua@alfred_lua · Community, Buffer
@loganhickle Oh cool! Thanks for using Buffer! 🙏 Glad that I could help!
Joel Gascoigne
Joel Gascoigne@joelgascoigne · Co-founder/CEO, Buffer
@loganhickle As @alfred_lua has shared (thanks Alfred!) we're super open to the idea of people joining the team right out of college (or even during college!). We've had this happen several times. We're also becoming more open to the idea of part-time work, since we know people are often in different situations in their lives and one size does not fit all. What we care most about is culture-fit and ability to contribute to help us with the problems we have and to improve the experience for customers. Here's an article with more details on what we look for when hiring: https://open.buffer.com/how-we-h...
tara
tara@lafitara · social media specialist at rabble+rouser
@joelgascoigne @loganhickle Joel, I'll still keep trying! Would love to work at Buffer! The culture, community, and happiness you have created is astounding! Thank you.
Klajdi Turlla
Klajdi Turlla@klajdi_kl · Product Manager, MPAY Albania
Hi Joel. What are some drawbacks that you have encountered with startup transparency? How have you managed them? Thanks p.s: Do you plan to be around South East Europe? :-)
Kevin Granger
Kevin Granger@kevin_granger · UI-UX Devsigner, Algolia
Hey Joel, 1. What are the downsides of transparency? 2. Remote?
Randy Ksar
Randy Ksar@djksar · I find cool things
What was your first job?
Sean Johnson
Sean Johnson@snootymonkey · Co-Founder of Carrot.io
@joelgascoigne Hey, thanks for doing this today, and thank you for all you've done to promote startup transparency. I'm curious as to why you decided to not be transparent about the details of the acquisition of Respondly. It seems out of character for Buffer, and it impacts your ability to remain transparent (no bank balance until March). Why did Respondly ask for this lack of transparency and why did you agree to it? Was it really a showstopper issue and Respondly would have declined the deal if you insisted on transparency? It seems odd.
Adam
Adam@surfcoderepeat · Freedom
Hey @joelgascoigne , My question is , you will keep respond on the Meteor JS platform or you will change it ? if so, to which framework/language? thanks
Paul Tucker
Paul Tucker@paultu1985 · Photographer, Paul Tucker Creative Studi
Hey @joelgascoigne! When does a start up cease to be a start up? How would you describe the need to change mindsets? Thanks for the AMA! :)
Phil Heenan
Phil Heenan@pheenan
Hey Joel, exciting to get to learn more about your thought processes on leading a great company. What do you see as the biggest challenges to the Buffer Culture and Values as you grow? And how do you see that evolving with acquisitions like Respondly? Integrating 2 different cultures has traditionally been difficult for companies to achieve successfully. But then Buffer is not a `traditional` company :) Thanks Phil
Tracey Campbell
Tracey Campbell@traceymcampbell · CBS Radio Producer
@joelgascoigne do you fell that instagram will eventually get on board with social media sharing sites? What are their reservations?
Congratulations again on the acquisition of Respondly. Now with Buffer's first step into engagement and a deeper look into analytics/listening with this customer service use case, where do you see the Enterprise or Business trajectory of the solution - will this will a greater focus as you build out the team to drive revenue? If yes, do you foresee being able to maintain the current culture and distributed mindset while growing a team of enterprise sales and customer success individuals who would most likely need to be face-to-face with clients?
MyMayn
MyMayn@my_mayn
Hi Joel! It's really great to get a chance to chat with you in real-time. I've seen a couple of your videos on YouTube and you always provide very thoughtful and interesting insights. You've mentioned a couple times that you're hiring and I believe you mentioned in the blog post about Respond that you plan to try and keep the two products separate. Are you guys planning on having different teams for each product, or will people be able to work on both simultaneously? Also, with the launch in January are you hiring specifically for the new product or Buffer as a whole? Lastly, while in New York will you be taking part in any speaking engagements? I know there are so many questions! Thanks for taking the time to let us know even more about Buffer. It's been amazing getting to know more about how you guys work.
Goran Duškić
Goran Duškić@goran_duskic · Founder and CEO at WhoAPI
Hi Joel! What's the best and what is the worst thing with having a distributed team? Thanks!
Miro.
Miro.@itsamiro · itsaMiro
Hi Joel, you used to keep a public "Daily Done List" on Evernote. Do you still keep track of your daily accomplishments? If not, what was the reason you stopped?
Sylvia
Sylvia@sylviabchoi · Customer Experience, Grovemade
@joelgascoigne, thanks for your time here! My question is who would you say are your peer-advisors or mentors in life, work, etc? Are some of them the same? Who do you mentor?
Vytas Butkevicius
Vytas Butkevicius@vytasbu · Freelance designer
Hey Joel, Nice to see you being so active while making radical improvements to Buffer! One question that I wanted to ask since you're entering customer services space with Respondly: How are you tackling sales problem since you're a completely distributed team? I remember you mentioned you had that problem in Fireside chat in Birmingham. Would love to hear your opinion/plans towards that. Thanks for being here and have a fantastic day !
Theoharis Dimarhos
Theoharis Dimarhos@theo_dimarhos · Marketing+Biz Dev at AngelouEconomics
Hi! What's your view on VR and how it can change education?
Jacob Catalano
Jacob Catalano@jgcatalano · Founder
@joelgascoigne What do you think about self organizing organizations? Would you consider Buffer to be one?
Ron Williams
Ron Williams@roncwilliams · CEO, Hoodle
What was your biggest challenge to getting initial traction (overcoming chicken/egg), and how did you overcome it?
Rose Kuo
Rose Kuo@tigerose · Photographer and Writer, www.rosekuo.org
@joelgascoigne Hi Joel! Thank you so much for sharing your time with us today. 1. What do you consider to be your most often-used superpower, and how did you discover that you have it? 2. If somewhere were to, say, train to do a muscle-up, what advice would you offer him/her? :) 3. Do you work best alone or in co-working environments/coffee shops? Happy travels!
Josh Schooley
Josh Schooley@joshuapschooley · Freelance Designer
Hi Joel... just started using Buffer on the personal side... But I was wondering, on the business side, content (landing pages, etc.) that ultimately result in conversions to sales would be great. Is that something that Buffer offers to business users?
Josh Schooley
Josh Schooley@joshuapschooley · Freelance Designer
In terms of hiring employees for your company: What is your view on talent/experience versus a college degree? Would you automatically choose someone to work in your company over another individual simply because they have a degree? Does that affect the culture?
iannesy
iannesy@theianne
What characteristics do you look for in hiring your employees? Would you hire someone who has few experience but is highly competitive?
Cody Cares
Cody Cares@thecodycares · Positivity Captain @ Splash Media
@theianne Hi Iannesy, I know I am not Joel but I thought I would go ahead and share a few great Buffer blogs that helped me scratch the surface on Buffer, in regards to their hiring (https://open.buffer.com/how-we-h...) and what they look for in potential candidates (https://open.buffer.com/inside-b...). :) There are so many more you will stumble upon as you go. Hope this helps in the interim of hearing from Joel! Cheers, Cody Shelton
Chadrick Pickens
Chadrick Pickens@harmswaychad · Customer Success Ninja!
@joelgascoigne This isn't so much of a question as it is just letting you know. I have recently gone through some changes in my life and I have embraced the 10 Buffer Values in my day to day life. I will say it is truly liberating to not only utilize the values in my personal life but in my professional life as well. So this is more of a thank you for creating an awesome culture at Buffer that people can learn and grow from both in a career and in their own personal lives! Oh, I have a question......what is one thing many people do not already know about you?
Nana Kofi Guerrero
Nana Kofi Guerrero@thenanakofi_ · Marketing Specialist
Hi Joel what advice do you have for folks who want to start their own business
Phil Heenan
Phil Heenan@pheenan
Hello, I've had opportunities to meet with Buffer people on a couple of occasions as well as reading the blog and it seems to me that everything about Buffer comes back to creating great experiences: Customer Service, Product, Employees. Is it fair to say that Buffer is about creating great experiences for everyone it touches? Thanks Phil
@joelgascoigne Hi Joel and the team, Firstly I'd like to say I'm a Buffer fan since the beginning, i love the way you broke some walls with your love of transparency. I have a question about the way you deal with your open source repositories on GitHub, contrary to the support/love you dedicate to the products and customers, I feel that contributors to your open source repositories are not getting much attention, eg: Pull Request not merged or commented after one month / year. Is that just an impression ? thanks in advance for your answer. Cheers, Pascal
Praval Singh
Praval Singh@praval · Product/Marketing Guy at Zoho.com
Hello, Joel - Happy to see you here, today! Curious to hear from you on your stand towards acquisition. Whatsapp was always biased towards being around for a long haul and not getting acquired. But they gave in and got acquired by Facebook. Where do you see Buffer 3 years from now? Are you open to getting acquired? If yes, what happens to the remote team? We all know what happened to remote workers at Yahoo! after Marissa joined them. :/ Once again, good luck to you and the team. You guys have been an inspiration!
Swapnil Shetty
Swapnil Shetty@heyswapnil · Printbee
@joelgascoigne hey Joel, do you follow any specific routine for your gym workouts. Sites, books,
QueenLear
QueenLear@queenleariv · ConnectionAgent-Co-Founder @ButtonPoetry
@JoelGascoigne it's pretty clear (since there are several team members here on this ama) that you have great company culture and encourage your team members to participate and empower them to be part of the brand and communication. That's really amazing! How do you plan to maintain this culture and level of participation as the company grows and Founders/CEO's often worry about branding policies and the like?
QueenLear
QueenLear@queenleariv · ConnectionAgent-Co-Founder @ButtonPoetry
@joelgascoigne Follow-up question. I've seen several people here (and on other platforms) reference books you recommend or are reading. I don't see a collections tab on PH for you. Will you be creating collections for Books we could follow? Would love to keep track of your reading list. :)
Alex
Alex @gordongeckco · Founder, SponsorBy.com
My question is, launch my own start-up mobile pay app where should I launch my product with and with who