Comments on “Jessica Mah
tengyuan@jutou · Diuit
It's impressive that inDinero has been growing to become a 200-employee company. What do you think is the biggest challenge when leading such a big company? How did you overcome it?
Jessica Mah@jessicamah · Co-Founder & CEO inDinero
@jutou Thank you! Lots of challenges. 1) Scaling culture and getting everyone to care about it more. We talk about it ALL the time now and it's being baked into our management/leadership training. We are also giving out culture awards every month now. 2) Better training for new team members. We waited too long to invest in this area. Now I have a full-time p… See more
tengyuan@jutou · Diuit
@jessicamah thank you! So it's all about building the culture for the company, training you team, and learning. Thank you so much for sharing with me about your insights!!
Jessica Mah@jessicamah · Co-Founder & CEO inDinero
@jutou My question of the month is this: what will inDinero look like when we have 500 team members and thousands more clients? I want a rock solid, high performance company culture. I want ridiculously great service for all of our clients. And now I'm meditating on what it's actually going to take for us to get there long before we hit the 500 number. So th… See more
tengyuan@jutou · Diuit
@jessicamah Yes, but I also think it's really really difficult to make other people in the company as proactive and hungry as you. We're still a small team but I already find it's difficult for me to manage. I guess the answer would be building a solid company culture when the team is still small and before it's too late?
Jessica Mah@jessicamah · Co-Founder & CEO inDinero
@jutou Back when we were only 10 people, I had the team huddle together and come up with our core values. We brainstormed our favorite ideas on paper, collected the votes, and picked the top five that everyone resonated with. I think the only core value suggestion that I had to veto was "work life balance" -- that phrase bothers the hell out of me and we try… See more