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4 Jobs

Loom

Growth Engineer (full stack web required)
Full Time · San Francisco · Remote: OK · 90K - 140K USD

Job description

The growth engineer is a unique position where product excellence, business savvy, and engineering prowess all come together into one challenging and fulfilling role. Emphasis on the engineering prowess as we're requiring this individual to be a full-stack web engineer. Loom is an inherently viral video recording and sharing product and we’re looking for someone who can bring impact-oriented tenacity. The growth engineer we bring on will be largely autonomous; implementing experimental frameworks to drive up activation rate and frequency of usage. This includes balancing short-term impact and long-term health of usage equally. What you’ll do: -- Dive deep into the understanding of the people and teams who use Loom to communicate -- Identify the low-hanging fruit opportunities and worthy long-term initiatives that align with our business objectives -- Architect and communicate the strategy of what you’ll be testing with the product team -- Work with design when necessary or move straight into implementation of the project completely on your own -- Analyze the results and communicate to the team why or why not there’s a clear winner -- Start from the top again. Fight for the win at every step. What we look for: -- KPI driven individuals -- Research oriented -- Early stage experience -- Decisive -- Direct and persuasive communication -- Team collaboration experience Our stack: -- React/Redux -- Node -- Docker -- AWS About Loom: -- We're a team of 8 having worked or lead teams at Facebook, Airbnb, Upfront Ventures, and Brightroll -- 0 to over 260k users in over 17,000 cities around the globe users purely from viral loops and word of mouth -- Awarded Google's Best Extension of 2016 -- Raised from top VCs such as General Catalyst (Snapchat, Gusto, Stripe), Point Nine (TypeForm, Algolia), and Slack Fund -- Brought on some really incredible Advisors and Angels like Hiten Shah (CrazyEgg, KissMetrics), Brian Balfour (HubSpot, Reforge), and Eric Wittman (Figma, Atlassian)

Loom

Customer Success
Full Time · San Francisco · Remote: OK · 40K - 55K USD

Job description

We are looking for someone who can help Loom take the definition of Customer Success to the next level. The Success team loves architecting people’s path of discovering, using, and sharing with Loom. We go above and beyond to provide the knowledge needed to our users, every step of the way. The ideal candidate will care deeply about the success and experience of every single Loom user, whether they may use Loom for business, education or personal reasons. Loom is an inherently viral video recording and sharing product and we are growing every day. This means this role requires a certain level of flexibility. We are looking for someone who thrives in a fast paced environment and who is not afraid of a challenge. What you'll do - Help with support inquiries, onboarding of new users, product demos — whatever it takes to make our users successful - Compile feedback and make sure issues and customer requests are heard by our Engineering team - Work on multiple projects (maybe at the same time!) with different scopes and requirements - Proactively identify opportunities for improvement and help make Loom the best video recording tool - Be a Loom ambassador. You will help us define what this means What we look for - Customer driven with relevant experience in a startup environment (preferably) - Stellar communication skills, including on the spot video recording (we love recording videos!) - Passion and drive to help Loom users become their best self at work - Fantastic team player but who can work on their own as well - Thrives in a multi-tasking environment and can adjust priorities on-the-fly - A creative and analytical approach to problem-solving - we LOVE data - Remote experience is a preferred if applying remotely - Startup experience is definitely a plus

Loom

Full-Stack Web Engineer
Full Time · San Francisco · Remote: OK · 100K - 130K USD

Job description

Striking a balance between solving deeply technical issues and caring about building the most impactful product is monumentally difficult. We’re looking for a third engineer to join our small team who truly embodies these qualities. Whether it's solving search across thousands of videos or scaling the fastest video recording infrastructure in the world, the challenges are fascinating and immense. The challenges must all be solved in a way that delivers the absolute best user experience. What you'll do =========== * Validate product direction and architect solutions that strike a balance between scalability and time-to-ship * Scale our streaming video infrastructure as we grow in size (right now we service 250k people in over 170 countries around the world) * Help recruit and build out the engineering organization with us. Let’s make sure we love getting up each morning because the people we work with are incredible * Learn more than any normal human about efficiently recording, storing, processing and learning on vast amounts of video and audio data What we look for ============= * An ability to convey deeply technical issues to non-technical people * An obsessive eye for detail * A good balance of tenacity and practicality * A desire to build things people truly love and have a large hand in the product direction * A dream for how life can be better for yourself and others * 4+ years of full-stack engineering experience Comfortable with javascript on the backend and frontend Our culture ========= At Loom we believe in the following: Be nice, but direct Be relentless Build more than you talk Take initiative and individual ownership Be customer centric Think big

Loom

Product Designer
Full Time · San Francisco · Remote: OK · 80K - 110K USD

Job description

The ideal candidate will be joining a small four-person team joining as a founding team member. There is a plenty of responsibilities associated with this role. From tasks such as coming up with a new brand identity to making critical product decisions. If you think you may be a fit, please reach out and let me buy you some coffee :)
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