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11 Jobs

Trusted

Product / Data Analyst Intern
Full Time · San Francisco, San Francisco Bay Area · 65K - 95K USD

Job description

Do you love Data? We are a small team working on transforming the child care industry and helping countless parents in the process. We care deeply about the quality of the service we provide but we also pride ourselves on the wellbeing and happiness of our team. As a Data Analyst at Trusted you'll work with teams across the organization to understand data needs, develop robust business intelligence data sources, build reports and visualizations to answer key business questions, and contribute to our data strategy. You will: - Develop a deep understanding of our data - Work closely with the operations & finance to execute on day-day tactics - Partner with teams to develop metrics and KPIs - Design, build, and maintain reports and data visualizations - Perform deep analysis to answer complex questions. - Root out and resolve inconsistencies in our data. - Teach others how to think analytically, and help others develop the ability to answer their own questions. - Anticipate needs and drive new data collection in order to facilitate answers of unanswered questions. You have or are working on: - Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, or equivalent professional experience. - Experience with relational databases (we use PostgreSQL). - Extensive experience building intuitive data visualizations using tools like Looker or Tableau. - Proven ability to synthesize multiple requests and inputs, and prioritize effectively. - A strong sense for when the data looks right, or wrong.

Trusted

Customer Happiness Representative - Evenings & Weekends
Full Time · San Francisco · Remote: OK · 40K - 60K USD

Job description

Trusted is looking for a dedicated and amazing Customer Support Associate to join our Operations Team and provide exceptional service to our client base of parents and providers. This is a position covering weekend hours. The Customer Support Associate will keep a pulse on and resolve questions posed by parents, gather feedback from parents & providers, and offer support and guidance to our child care providers. We’re looking for team members who care about the success of Trusted as much as we do! You will be a champion to our parents and our providers by ensuring they are heard and supported. What You'll Be Doing - Deliver amazing support through written chat and email correspondence and phone support - Coach and provide feedback to child care providers to ensure their success as they work hard to deliver amazing child care to our families - Provide feedback on the product and service for improvement based on input from parents and providers - Heed the call of service and understand that you must have a flexible schedule. This includes being available during early mornings, late evenings, and weekends/holidays and jumping in as needed What You Should Already Have - Tech savvy - Critical thinking, clear written & oral communication, and problem-solving skills - Desire to take ownership of projects and bring them to completion - Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations - Exceptional time management skills and ability to respond and resolve inquiries quickly and efficiently - Experience coaching and improving the skills of others - Distaste for inefficiency -- you think of new ways to do things when the process is broken or can be improved - Experience with CRM software, live chat (Zendesk, Intercom, or others), and phones, including one year minimum of customer service - Bachelor’s degree or equivalent

Trusted

Growth Marketer
Full Time · San Francisco · Remote: OK · 50K - 75K USD

Job description

As a Growth Marketing Manager, you will be dedicated to growing the supply side of our business. The right person should be a data driven marketer with particular strength in paid acquisition marketing with experience in managing multiple marketing channels. In this role, the person must also be comfortable with identifying and optimizing growth opportunities across the marketing funnel to drive supply growth, engagement, and retention. The ideal candidate should be technical, highly analytical, experienced with setting up partners and tracking, a great communicator and willing to get their hands dirty. Responsibilities: - Build, optimize and scale effective marketing campaigns to drive supply growth across digital marketing channels including SEO/SEM, display and paid social - Identify and test new innovative and growth opportunities to deliver on CPA goals across multiple markets - Manage performance metrics and budget tracking to intelligently scale acquisition efforts - Generate and create data driven hypothesis to execute experiments across the marketing funnel to optimize conversion and other key performance metrics - Prepare and present recommendations, reports and key data points to the exec team Qualifications: - 2-4+ years experience of designing/delivering/managing scalable digital marketing campaigns. - Able to manage multiple priorities in fast-paced environment; work collaboratively with cross-functional teams to ensure the highest quality deliverables - Highly proficient in Excel (pivot tables, lookups, formulas etc) - Experience in SQL is a a nice-to-have - Self-starter. Able to learn quickly, prioritize effectively and deliver results in a fast-paced environment - Prior experience in the recruiting industry is a plus.

Trusted

Campus Director Internship
Internship · San Francisco · Remote: OK

Job description

Trusted is looking for entrepreneurial students who can represent Trusted on campus and help create marketing programs on-campus to recruit students who want to join Trusted as caregivers. This experience will give you real in-depth experience working at a startup. It will help you add valuable credibility to your resume and help you connect with elite organizations both on and off campus. Responsibilities - Coordinate and facilitate meetings with local organizations and business professionals to establish partnerships in respective markets - Build sustainable markets by effectively recruiting Trusted - Marketing Execution: Collegiate PR, local content generation for SEO optimization, - Craigslist campaigns, and field/social media marketing; utilize marketing tools to build both supply & demand - Meet weekly with co-founders at Trusted Headquarters via Skype/FaceTime Qualifications - Currently enrolled college student - Exceptional communication skills - Career-driven individual - Strong organizational and planning competencies - Dynamic, solutions-orientated approach to problem-solving - Self-starter; creative thinker - Personable; positive and enthusiastic attitude - Ability to dedicate at least 3 hours per week to successfully meet weekly goals

Trusted

Recruiter - People Operations
Full Time · San Francisco · 50K - 60K USD

Job description

Trusted's providers are our crown jewels. As a Trusted recruiter, you will be responsible for supporting the organization as we rapidly grow - including hiring for a variety of roles. RESPONSIBILITIES: - Full life cycle recruiting (sourcing to closing) with a focus on our child care providers - Developing and implementing sourcing plans, hiring strategies, and recruiting processes - Scheduling phone screens and onsite interviews - Ensure accurate candidate documentation via applicant tracking system - Provide tracking and reporting related to campus recruiting, which may include but is not limited to resume submission data, interview results, and hiring results - Assist with ongoing development and execution of the campus recruiting strategy, including identifying creative approaches to campus recruiting - Conduct candidate interviews (by phone or in person) as needed - Providing an exceptional candidate experience for every prospective hire QUALIFICATIONS: - Excellent oral and written communication skills - Excellent leadership and mentoring skills - Professional, confident, enthusiastic and detail-oriented - Excellent interpersonal and organizational skills - Ability to coordinate and maintain follow-up on a number of projects simultaneously - Ability to prioritize changing workloads - Demonstrated initiative and interest in being a self-starter - Ability to work independently, exercise good judgment and be resourceful - Interest in and enthusiasm for campus recruiting within a professional services environment - Knowledge of the consulting industry, business terminology and processes preferred - Proficient skills in Microsoft applications (Word, Excel, PowerPoint) - Proficiency is ATSs such as PlaybookHR (Intuit Workforce) or OnboardIQ would be considered extra credit ABILITY TO TRAVEL: - The position requires travel to campuses, especially during peak recruiting periods

Trusted

Customer Happiness Representative
Full Time · San Francisco · 40K - 60K USD

Job description

Trusted is rapidly growing and we’re looking to continue providing stellar support and service to our parents and child care providers as we grow. The Customer Happiness Representative will maintain a pulse on our parents and providers, resolve questions posed, gather feedback, and offer guidance to our providers. We’re looking for team members who care about the success of Trusted as much as we do. You will be a champion to our parents and providers as you respond to their questions and needs by ensuring they are heard, supported, and motivated. What You'll Be Doing - Deliver amazing support through written chat and email correspondence and phone support - Coach and provide feedback to child care providers to ensure their success as they work hard to deliver amazing child care to our families - Provide feedback on the product and service for improvement based on input from parents and providers - Heed the call of service and understand that you must have a flexible schedule. This includes being available during early mornings, late evenings, and weekends/holidays and jumping in as needed What You Should Already Have - Tech savvy - Critical thinking, clear written & oral communication, and problem-solving skills - Desire to take ownership of projects and bring them to completion - Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations - Exceptional time management skills and ability to respond and resolve inquiries quickly and efficiently - Experience coaching and improving the skills of others - Distaste for inefficiency -- you think of new ways to do things when the process is broken or can be improved - Experience with CRM software, live chat (Zendesk, Intercom, or others), and phones, including one year minimum of customer service - Bachelor’s degree or equivalent

Trusted

Product Designer
Full Time · San Francisco · 75K - 120K USD

Job description

We solve incredibly hard problems to create an experience for parents and child care providers that is truly magical. Our design extends from our software into the physical world with our in-person experiences. As a Product Designer, you will be involved in every aspect of the product development process, from brainstorming to tweaking pixels right before launch. You will use your start-up mindset and your full range of product design, interaction design, visual design, and prototyping skills to produce elegantly simple designs. You’ll be expected to push the boundaries of what’s possible in a mobile app, while sharing in our healthy obsession for quality. Responsibilities: - Take broad, conceptual ideas and turn them into something useful - Design flows and experiences that are incredibly simple and elegant for our supported mobile platforms - Working directly with our team to conceive of, design, and deploy new features and improving existing capabilities - Seek out creative, design-led solutions to challenging problems Requirements: - Strong design skills with a portfolio showcasing your work - 3+ years of experience in designing, building and shipping high quality mobile apps - You’re able to adapt your designs across a variety of platforms and form factors, and you understand the opportunities with and limitations of different platforms - You’re familiar with prototyping your designs and you have a knack for beautiful design - You have excellent communication skills and you can clearly articulate your design decisions - You can think at a high level about creative strategy and vision (not just 'how it should look' but 'what we should build')

Trusted

Operations Manager
Full Time · San Francisco · 50K - 100K USD

Job description

Trusted is looking for an Operations Manager based in San Francisco. As the Operations Manager, you will own a very important part of the business. This position is ideally suited for a business-savvy individual looking to leverage their considerable quantitative, operations and strategic thinking skills to tackle operations. You will fully immerse yourself analyzing problems using data and real-life insight, define solutions, and implement them in the real world. Responsibilities: - Focus on training, onboarding, metrics and performance data to support the geography you are in (San Francisco) - Understand operational pain points, formulate solutions and execute - Develop programs to scale the operations and support the business -Manage escalations and make command decisions - Drive quality metrics and initiatives to improve the customer and provider experience - Develop compelling, insightful, and actionable programs and measurements using data and real-world insights - Lead execution against recommendations quickly and with flawless accuracy; - Own process for measuring the impact and return of recommended initiatives - Ability to be highly productive with limited oversight on a day-to-day basis. Qualifications: - A Bachelor’s Degree in Statistics, Economics, Business, or a related technical field - At least 2-3 years of relevant experience at a top-tier management consulting firm, investment bank, private equity firm and/or technology company - Highly analytical mindset with strong financial modeling and complex problem solving skills - Precedent examples of having developed and implemented business strategies, driving impactful results according to plan - Effective oral and written communication skills, while dealing with stress well - A high degree of motivation to go above and beyond the task at hand - Ability to succeed in a collaborative get-it-done environment

Trusted

Frontend Engineer
Full Time · San Francisco · Remote: OK · 100K - 150K USD

Job description

We are a small team working on transforming the child care industry and helping countless parents in the process. We care deeply about the quality of the service we provide but we also pride ourselves on the well being and happiness of our team. We're looking for an experienced front-end engineer to join our founding team to lead client-side Javascript development and grow both our internal and customer facing web clients. Because of the small size of our team, we love engineers who feel comfortable across the whole stack but specialize in what they enjoy most! Skills We Are Looking For: * 5+ Years of client-side Javascript development * Deep knowledge of React, Angular, Backbone, or another client-side framework * Experience with UI/UX testing Bonus: * Design chops * A portfolio which showcases your previous work * A Github account with cool projects in it * Experience with server-side technologies (Ruby, Python, PHP, etc) * Mobile development experience

Trusted

Full Stack Engineer
Full Time · San Francisco · 100K - 150K USD

Job description

We are a small team working on transforming the child care industry and helping countless parents in the process. We care deeply about the quality of the service we provide but we also pride ourselves on the wellbeing and happiness of our team. We're looking for an experienced back-end engineer to help build out and improve our services and client facing APIs. Because of the small size of our team, we love engineers who feel comfortable across the whole stack but specialize in what they enjoy most! Skills We Are Looking For: * 5+ Years of server-side development experience (Ruby preferred) * Experience designing RESTful APIs * Deep knowledge of Ruby/Rails * Integration and Unit Level testing chops Bonus: * Some DevOps experience around deployment and scalability * A Github account with cool projects in it * Experience with frontend web technologies (JavaScript, CSS, HTML5) * Mobile development experience

Trusted

iOS Engineer
Full Time · San Francisco · 100K - 150K USD

Job description

We are a small team working on transforming the child care industry and helping countless parents in the process. We care deeply about the quality of the service we provide but we also pride ourselves on the wellbeing and happiness of our team. We're looking for an experienced iOS engineer to help grow and improve our core iOS experience. Because of the small size of our team, we love engineers who feel comfortable across the whole stack but specialize in what they enjoy most! Skills We Are Looking For: * 5+ Years of mobile development experience (iOS preferred) * Experience developing, releasing, and maintaining native iOS applications * Deep knowledge of Objective C and Swift (our apps are written from the ground up in Swift) * Experience with UI/UX testing for mobile applications Bonus: * You have apps in the App Store * A Github account with cool projects in it * Experience with web technologies (JavaScript, CSS, HTML5) * Exposure to server-side technologies (Ruby, Python, PHP, etc) * You'd love to do 100 pushups daily as a team :)
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