Which review site do you trust most when buying a SaaS tool?

Question

When you're in the market for a new SaaS tool, where do you go first to gather research or social proof?

Do you rely on sites like G2 or Capterra, or do you trust something else entirely (word of mouth or a recommendation from a colleague)?

Share your go-to review site and why!

Xinshu Ta · Accepted Answer

G2

William Joseph Parker · Answer

I tend to rely on Capterra for SaaS reviews. I find their reviews are usually from verified users and the site lets you filter reviews in helpful ways to find the most relevant feedback for your needs. G2 is solid too though!

Nedim Mehic · Answer

I mostly use G2 as it has proven to be most reliable for my use case

Emin Araki · Answer

Mostly Reddit 🙌

Karishma Yadav · Answer

Word of mouth work best for me! When a colleague shares their firsthand experience with a SaaS tool, it’s more trustworthy than online reviews.

Darrell M. Dengler · Answer

I usually rely on G2 when looking into SaaS tools. I feel like their reviews are from real users, and the filtering options help me find relevant feedback quickly.

Kevin Lau · Answer

When I’m evaluating a new SaaS tool, I usually start with G2 for the in-depth user reviews and side-by-side comparison features, especially for getting a sense of how the tool performs in real-world scenarios. However, I also take a look at Capterra for its broader range of tools and additional customer feedback.

Answer

I go straight to G2. I like their user base, and the reviews tend to feel more authentic. It gives a good balance between pros and cons.

Answer

G2 is my go to for user insights and easy comparisons.

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Capterra is my go-to, but I also like checking Quora or Twitter threads. Sometimes users share more nuanced experiences there than is formal reviews.

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I use a mix. I’ll check G2 for the features and feedback, but I always ask around in my network to get a more direct perspective.

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I usually trust feedback from my peers over review sites. However, if I need to explore further, G2 and Capterra are solid places to start gathering info.

Salvatore J. Friend · Answer

I usually rely on G2 when looking into SaaS tools. I feel like their reviews are from real users, and the filtering options help me find relevant feedback quickly.

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Honestly, I usually just Google reviews and check Reddit threads.

Answer

I find G2 more reliable than other review sites. The layout makes it easy to compare tools based on what actually matters to me.

Which review site do you trust most when buying a SaaS tool?

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