What tools are you using for live customer support?

Question

Was wondering what are the best affordable live support tools for customers out there.

Intercom is a quite popular one, but can be expensive for new startups.

I've been looking into https://www.btw.so/ and https://www.chatwoot.com/ for the product I am building - https://www.producthunt.com/upcoming/saax

Any other recommendations?

Maxwell Davis · Accepted Answer

Haven't launched yet but I know @k_j1 uses Hubspot for her product.

Lusine Mkhitaryan · Answer

We are using Replain's chatbot, which is a very handy tool but it needs some improvements on which they are already working.

Everett Berry · Answer

Built in intercom is the best pattern.

Arda Bayram · Answer

I used Desk360 before. Currently, I and @hellokfk are building upcalled.com. You should definitely check it out! Planning to launch in the upcoming weeks 👀

Maciej Cupial · Answer

We use LiveChat, but I'm not super happy with it. I could change it to something more developed.

Nikita Dutta · Answer

The best live customer support tool that I came across is Chat Metrics (chatmetrics.com), where a team of professional agents is available all the time to interact with your website visitors. The best part is that managed live chat will enable you to double up your sales within a very short period of time, and you can get the maximum number of qualified leads.

Jared Cornell · Answer

Yes, I agree with you that Intercom is quite expensive and may not be the best option for small businesses. As an alternative, we are using ProProfs Help Desk to support our customers 24x7. On one hand, our agents can interact with customers in real-time via live chat and on the other hand, we have developed powerful chatbots to assist customers with their basic queries. So when our competitors take days to reply, our business is always available round-the-clock.  ((https://www.proprofsdesk.com/))

Zadiq · Answer

@maciej_cupial What issues have you faced with LiveChat so far?

What tools are you using for live customer support?

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