What's the right way to give feedback to creators about their product?

Sushant Chavan
6 replies
Hey PH community, I came across a really cool tool on PH and wanted to test it out for my company. As always, I signed up with few other competitors, including this one, to compare and see which one is the best fit. The product in questions looks really promising and cool. However, everything went downhill after the sales call was set up. The person scheduled to do the demo was late for the call, didn't even bother apologizing and did the demo, assuming my team present on the call are a bunch of dimwits who have no idea of how things work. The agony compounded when instead of focussing on the product's features, the said person spent more time making a case for how their product is better than their competitors. The product is really good, and I hope it gets big; I was convinced about it even before the demo, but the whole experience makes me not want to give my money to them anymore. I want the product to succeed, but I really want to let the founders know that they have a terrible salesperson potentially destroying their product's future. What's holding me back from giving feedback? 1. I don't want to jeopardize this person's position at the startup, given how tough things have been on people in startups over the last year 2. I don't want to leave a negative review on the PH page or Twitter because I feel there is nothing to gain out of it except to let the creators know. However, I do know making the review public will scar their product's profile 3. Reaching out to Founders privately via email or Twitter DM still creates the risk for 1 Would love to hear the communities thought on what's the best way to handle this? I am leaning closer to just letting it pass.

Replies

Writer on the hunt 24/7
Hey Sushant, this is truly one of the most real questions in discussions I have ever seen on Product Hunt so thank you. As a founder the best feedback I get is always from the people who tell me HOW UGLY MY BABY IS. How else am I going to improve? I'm so grateful to the people that are courageous enough to tell me what I need to hear, not what they think I want to hear. Especially when they take the time to really explain to me. I can be quite stubborn. :) Generally I try to give feedback when asked, or when I'm a paying customer and service level drops. I can come off pretty direct and don't sugar coat and I don't think everyone is built to really take that. Nor do we always have access to decision makers. I'm still working on improving my delivery. With that said, the founders have put their product on PH, so they have "asked" for feedback. I think they probably do want to know. You seem to be a mindful person who can figure out a way to deliver this feedback in an encouraging way. Even a lot of what you wrote above can be used. My question to you is this: what would you want as a founder? Would you want to know that you have a sales person who is not connecting with consumers? Hopefully the founders don't just fire the person. Hopefully they use this as an opportunity, its a gift your notes, your time that you're taking to let them know, If they don't fix this problem, get the sales team coaching and training, they will not survive and if you want this product, they need to hear your thoughts. I also offer you this: you can DM me the product and I'll go through the process too. We can compare notes privately and decide what to do. Hope this is helpful.
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Entrepreneur in Residence
@mdorsett Thanks Miriam for the thoughtful response. Let me DM you the company, so we know it was just a one time thing or if they really have a sales problem.
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Writer on the hunt 24/7
@csushant lol I'm all set! I feel like a special agent!
Maker
Make sure that they can do something constructive with your feedback rather than just read and forget about it. If they can do something good with it, I think tone and language can be excused to an extent.
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Writer on the hunt 24/7
@killshiva so key
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Writer on the hunt 24/7
@killshiva This is especially important when wanting to help stubborn founders like myself. Patience and explaining, over explaining, and letting me fight you on points are super important.
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