๐Ÿ’ฌ What is your favorite Customer Support App and why? ๐Ÿค”

Aleks Bochkov
5 replies
Zendesk/Intercom / Other - what are you using and why? What are the core features that your customer support depends on?


Ivanna Wendel
CoFounder LabiOffice | Wtech Amdassador
Very good question! โšกโšกโšก
Macgill Davis
@rize_io, formerly @Humble_Dot @twitter
Following this because I haven't found one I love. We use Drift because they have a free tier and it's pretty bad but gets the job done (most of the time). We used Intercom at my last company but they increased our prices so much after the first year in kind of a sleazy way so didn't want to go with them again.
Aleks Bochkov
B2B SaaS Astronaut ๐Ÿš€ @labioffice @noplag
@macgridcupcake Thanks for sharing ๐Ÿ’ช. And what are the most important features that matter to you in those apps? Anything in particular that worked great in Intercom but was pricey and isn't that great in the Drift for example?
Maya Momotok
CEO, WOW24-7
Zendesk, easy to use for the team and check metrics to understand quality of customer support + good support, in case something went wrong and you need quick help.
Content marketer
Good Question! Following this thread to learn!