What is a chat plugin you use for WordPress?
https://www.smartsupp.com/ works well.
LiveChat, Sendinblue, Olark, Zendesk Chat are some amazing plugins to use for WordPress. You can also use the Facebook messenger plugin if you want messages to come directly on your Facebook messenger.
RumbleTalk chat works seamlessly on our online events and websites. It comes with 6 chat types we can interchange anytime, all with special functions that help us organize our conversations and build our community engagement.