What are your experiences with: Free Trial with payment details vs without?
Mukhtar Mohamoud
11 replies
I'm currently doing some research on whether we should include payment details when users are signing up for a trial, similar to what Netflix or SkillShare have successfully implemented or if we should do our free trials without the need to include payment details.
Benefits with payment details included in free trial signup:
- Higher conversion to paid
- Higher quality customer
- Better customer retention
- Not having to deal with unfinished / idle trials
Cons with payment details included in free trial signup:
- Higher bounce rate
- Potential sour taste / experience
- Slower early growth
I pose the question to you, what are your thoughts and experiences of this?
P.s. would love to be directed to useful resources too.
Replies
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Mukhtar Mohamoud
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