What are you looking for in a website chat plugin?

Question

When choosing a chat plugin to integrate into your website or online event, what are some of the functions you look for? Multimedia sharing, one-on-one chats, video and audio calls, admin features, log-in page, etc.

Adventurous-Green420 · Accepted Answer

user-friendly interface, ability to export chat transcript, emoji reactions, and customizability.

Jhon Albert · Answer

Yes, exactly these features are mostly used and good user experience in website.

Siena Romes · Answer

Usually, one that could help engage with audience such as having polls, e.g., RumbleTalk. Another thing would be easy integration.

Valerie Borshch · Answer

@legonaidas all that above + possibility to make neat service announcements

Answer

When I was looking for solutions for my website, ease of use and customization was important to me. This is important so that people can easily and quickly connect it to your website. I found a tool https://supportbutton.co/ which can install a messenger chat button on a site. Simple and effective for small businesses

Chummy · Answer

Go look at the reviews of your prospective competitors. The bad reviews will especially tell you what features are missing. The good reviews will tell you what is bare minimum to compete.

What are you looking for in a website chat plugin?

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