What app are you using for Customer Support? (Zendesk, Intercom, LabiDesk etc?)πŸ€”

Aleks Bochkov
12 replies
And why? What features are most vital to you in the customer support apps?

Replies

Aleks Bochkov
B2B SaaS Astronaut πŸš€ @labioffice @noplag
We have a perfect combination of Intercom and Zendesk, it is LabiDesk all-in-one help desk software with Live Chat, Ticketing System and Knowledge Base - labidesk.com/life-time-deal πŸš€πŸ’¬
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Ivanna Wendel
CoFounder LabiOffice | Wtech Amdassador
Excited to hear all your feedbacks πŸ”₯
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Maxwell Davis
Launching Something Soon πŸš€
Haven't launched yet but we intend to use what our community is used to which is Discord (gamers)
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Aleks Bochkov
B2B SaaS Astronaut πŸš€ @labioffice @noplag
@maxwellcdavis Yeah for Gamers and gaming industry Discord is the best! Thank you for sharing! πŸš€
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Maxwell Davis
Launching Something Soon πŸš€
@bochkovaleks problem is that it’s awful at ticket management, responses and most importantly notifications!
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Andrew Kpyto
Digital Marketer at Sembly AI β€πŸš€
Zendesk for now
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Aleks Bochkov
B2B SaaS Astronaut πŸš€ @labioffice @noplag
@kpyto Thank you for sharing!
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Roy
Content marketer
Zendesk!
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Aleks Bochkov
B2B SaaS Astronaut πŸš€ @labioffice @noplag
@roy_outgrow Thanks for sharing!
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Roy
Content marketer
@bochkovaleks Your Welcome!
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Jared Cornell
Customer Support Expert! ProProfs
We are using ProProfs Help Desk (https://www.proprofsdesk.com/) to manage our entire customer support operations and support team. We are able to manage multiple communication channels such as email, live chat, web forms, etc. in one place and managers can track service performance with the help of smart reports.
Amanda Trincher
seo manager
My company used the HubSpot Service Hub and it's a great tool overall, but we're currently looking into alternatives like Zendesk. The article https://help-desk-migration.com/... has an excellent comparison of the two business products