What app are you using for Customer Support? (Zendesk, Intercom, LabiDesk etc?)🤔

Question

And why? What features are most vital to you in the customer support apps?

Roy · Accepted Answer

Zendesk!

Aleks Bochkov · Answer

@maxwellcdavis Yeah for Gamers and gaming industry Discord is the best! Thank you for sharing! 🚀

Aleks Bochkov · Answer

@kpyto Thank you for sharing!

Aleks Bochkov · Answer

@roy_outgrow Thanks for sharing!

Andrew Kpyto · Answer

Zendesk for now

Ivanna Wendel · Answer

Excited to hear all your feedbacks 🔥

Maxwell Davis · Answer

Haven't launched yet but we intend to use what our community is used to which is Discord (gamers)

Roy · Answer

@bochkovaleks Your Welcome!

Aleks Bochkov · Answer

We have a perfect combination of Intercom and Zendesk, it is LabiDesk all-in-one help desk software with Live Chat, Ticketing System and Knowledge Base  - labidesk.com/life-time-deal 🚀💬

Maxwell Davis · Answer

@bochkovaleks problem is that it’s awful at ticket management, responses and most importantly notifications!

Jared Cornell · Answer

We are using ProProfs Help Desk (https://www.proprofsdesk.com/) to manage our entire customer support operations and support team. We are able to manage multiple communication channels such as email, live chat, web forms, etc. in one place and managers can track service performance with the help of smart reports.

Amanda Trincher · Answer

My company used the HubSpot Service Hub and it's a great tool overall, but we're currently looking into alternatives like Zendesk. The article https://help-desk-migration.com/... has an excellent comparison of the two business products

What app are you using for Customer Support? (Zendesk, Intercom, LabiDesk etc?)🤔

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