Using WhatsApp for managing Business ?

Question

How many of you use WhatsApp (WA) as the primary communication tool for managing business ?

It'd be great if you can reply with

1. Name of your business/Industry
2. Nature of use of WA for managing business
     - Internal communication with colleagues
     - Communicate with customers/clients (only information sharing)
     - take business actions based on WA chats with customers.
        for eg. confirm orders/appointments,receive payments etc.
3. Do you need some sort of a CRM within Whatsapp ?

Alina Ihnatiuk · Accepted Answer

I use this messenger to communicate with directors

Nidhin · Answer

@antonovna Thank you Alina for your response.

Henry Mosley · Answer

I do not use this application for business. I only receive messages from relatives. Maybe it's for the better!

Nidhin · Answer

@ira_gi Thank you Ira for responding

Nidhin · Answer

@henrylmosley Thank you Henry for responding. Looks like few people manage their business over WA.

Ira GI · Answer

For business, I do not use it as a target messenger, only communication with partners

Atul Ghorpade · Answer

Not for business. But many small businesses use for customer communication.

Scott Chen · Answer

On top of the Official WhatsApp Business APIs, an automated tool called Social Epoch SCRM was developed to efficiently send WhatsApp messages in bulk straight from a PC or laptop. Type "SocialEpoch" into the browser on your smartphone, then download the app from the download page.
To begin your first progression, tap Bulk Send.
Your imported contacts, group contacts, and phonebook contacts need to be organised.
Include any photographs, movies, or audio files you'd like in your message by typing it out. You may also add your signatures to it.

Finally, if you select the automated method, SocialEpoch will automatically send your bulk messages to 10,000 contacts.

HardikKumar Vinzava · Answer

Hi @nidhin_wr , 
WhatsApp usage has changed a lot in the past couple of years.
On top of personal communications, it's widely used for Business purposes also.

To make a Better WhatsApp Experience, 
We have recently launched a Product called PromoteRoute - https://www.producthunt.com/posts/promoteroute

Check it out...

Ana Dodig · Answer

Not good idea at all. You should use some communication tool such as Slack or Pumble. WA, Viber and Messanger are for friends and family.

Using WhatsApp for managing Business ?

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