Roast my idea: Embedded FAQs
Yang
5 replies
Almost every website, app, or platform needs FAQs and customer facing docs. However, the customer experience of these help docs is often sub-par.
Most of the time these docs are in a separate location outside the app, contain hundreds of articles (because it needs to cover the whole app).
Idea: Embedded faqs (like a intercom widget) that shows specific faqs based on URL.
Replies
Miriam Dorsett@miriamdorsett
I like this idea if it could connect with google docs that would be great for me personally. That is currently where I keep my FAQ.
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Trying to figure this out for my own app currently so I do think a consumable, and accessible solution to FAQs is an untapped need.
What media formats would these embeds support?
@tanya_desai I really think the sky is the limit here, but rich text (and images) would be the starting point.
I think you should create an MVP that demonstrates your idea. This way you quickly find out either go or no go
Created a PH Ship page here: https://www.producthunt.com/upco... 🎉