Roast my idea: Embedded FAQs

Yang
6 replies
Almost every website, app, or platform needs FAQs and customer facing docs. However, the customer experience of these help docs is often sub-par. Most of the time these docs are in a separate location outside the app, contain hundreds of articles (because it needs to cover the whole app). Idea: Embedded faqs (like a intercom widget) that shows specific faqs based on URL.

Replies

Miriam Dorsett
Writer on the hunt 24/7
I like this idea if it could connect with google docs that would be great for me personally. That is currently where I keep my FAQ.
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Tanya Desai
Trying to figure this out for my own app currently so I do think a consumable, and accessible solution to FAQs is an untapped need. What media formats would these embeds support?
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Yang
Always building...
@tanya_desai I really think the sky is the limit here, but rich text (and images) would be the starting point.
Nurlan Nurmanov
Indie hacker, solo entrepreneur
I think you should create an MVP that demonstrates your idea. This way you quickly find out either go or no go
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Yang
Always building...
Created a PH Ship page here: https://www.producthunt.com/upco... 🎉
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freemium
When choosing a company
Embedded finance https://geniusee.com/single-blog... is a concept that refers to the integration of financial services and products into non-financial products and services. It involves embedding financial functions such as payments, lending and insurance directly into the products and services of non-financial companies. In this way, customers can use financial services without having to leave the platform they already use.