Olvy Feedback - Now in Beta 🎊 Would love to know your thoughts 🙏

Arnob Mukherjee
2 replies
Hi Everyone, TL, DR; We’re building something new. Olvy Feedback 🌟. Check us out on https://beta.olvy.co/ and join the waitlist. Here's a video https://youtu.be/_8JIyJ6JG7Y First, a story It was 2021, we had just launched our release notes product, became #1 Product of the Day on ProductHunt, got a ton of users and customers. Little did everybody know, people already had access to the product since August 2020. We ran what we called “The Builders Program” where got a small set of early users, gave them access to our product, and received a lot of feedback. During this time we shipped a lot of features, a lot of small and large improvements to existing ones, and received a lot of feature requests from these users. Initially, things were easy. We got a few people on our Discord server where we set up private channels for every company and had a few groups of DMs on Twitter. That was about it. Right after we launched the amount of feedback we received grew to more than our small team could handle. There were people asking and sharing things on Twitter, Discord, on our support chat, email, and a few random websites we didn’t even know existed. We thought there has to be a better way to manage these things and looked around, but the kind of product we wanted for ourselves didn’t exist. A few weeks later, one of our early customers reached out to us and told us they really liked the user feedback feature on their release notes but wanted a lot more from it. Their ideas were very similar to the problems we were facing. 💡 Codename Hades What’s the first thing you do when you’re working on something new? Give it a codename 😬 We named the project Hades. Why? that’s another story for another day. It was a problem we could solve. So, we went back to the drawing board and set up a bunch of Zoom calls. We talked to companies of all sizes, in different countries, all talking about the same problem, and all of them either had manual processes and humans doing a major part of the job or they had a tool they set up but nobody used. I know what you’re thinking. There has to be a better way to do things, right? We thought so too. So we started doing what we do best, solve problems. Introducing Olvy Feedback Over the last few months, we’ve been working on a new product which we are very excited for you to try. We’re glad to announce, starting today we will begin onboarding users to Olvy Feedback. Here are a few reasons you should join the waitlist: If you’re overwhelmed with customer feedback and find it difficult to keep track of everything your users have asked for or said about your product. If you think just usage numbers and dashboards don’t tell the whole story, and you want to understand your users and pain points better. If you miss out on keeping your users informed with all new things you’re shipping. If you want your community and your users to play a larger role in your product building process In order to give everybody the great experience they deserve we are taking it slow, so we have a waitlist in place. Get on the waitlist at https://beta.olvy.co/


Junior Owolabi
first of all, I love the animations on your landing. Now, there is a tool called canny.io how does your own differ, to me, it looks like the same value proposition
Arnob Mukherjee
@rilwan_owolabi1 Hey Thanks a lot for responding. Canny is an amazing tool for feedback management, for sure and we love them too. The way we are different from canny is Canny focuses on Public Boards and asking user to singup and give feedback on canny. Whereas are model is different here’s how our user story looks like 👇 Imagine, you have a @SlackHQ or @discord community and there are so many feedback that you’ve received through that community. Now there’re probably 20-30 users talking about the same feedback in different channels but in their own way. With Olvy we have created a layer that helps you capture all this feedback with different Integrations, you can push that feedback to Olvy and Olvy becomes a source of truth for all your user feedback that you have been getting. Then we help you find patterns in that feedback through our AI systems in place. Once you find similar kind of feedback we help you and turn them to @Jira or @linear tickets to pass user context to your engineering team. Now once the Feedback has been resolved and shipped, Olvy allows you to send a personalized message to same Slack thread or on the Discord channel to the same user who gave you that feedback. You get a 1:1 communication system with your users and can make them feel that they are being heard. Also luckily we launched our first look of Olvy 2.0 which demonstrate what we can do here’s the link to the YouTube video https://youtu.be/09oqJHEMJoY Hope this clears out how we are different.