How do you streamline User feedback from different channels?

Question

We all have different channels where we get feedback from , it might be Chat support, User interviews,Sales call,Customer Success ,etc .I wanted to understand how you guys streamline the feedback into a single pipeline and what's your strategy to take actions on the same .

Accepted Answer

I'm building a tool for the same problem, to collect and organize user feedback in one place from different channels. You can check it out at grabee.com

Prithvi Raj · Answer

Hi Bijal, We are building Betafi to help users streamline the user feedback process. You can do user interviews, prototype tests, and feedback calls and to further organize and recollect can use Instant tags, Interview questions, timestamped notes, transcripts, create clips of moments along with the ability to export your notes and clips to tools like Miro for better collaboration. If you use zoom/google meet for your calls, you can use us with a simple plugin. Check us out at betafi.co

How do you streamline User feedback from different channels?

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