Any idea to encourage customers to write a review for your company?

Question

David Babins · Accepted Answer

Always an excellent resource throughout... :)
How to Ask & Get Good Customer Reviews [+Examples]
https://blog.hubspot.com/service/get-customer-reviews

Answer

The best way to encourage customers to write reviews is to "ask." Your fans and customers will be happy to write about their experience with your business, product, or service more often than you think.

Alexandra Thomas · Answer

Offer them an incentive - 10% off their next purchase if they leave a review, or even perhaps entry into a competition. Or play to their human side and sense of community and tell them how important it is to you and your brand that customers give their honest feedback.

Answer

If you can automate your review process based upon specific actions, then it will be even easier to scale and ensure continuity for review requests,

Carsten Pleiser · Answer

Hey Elena, you'd listen in when your customer-facing team receives positive feedback or compliments. You then use these triggers as momentum, asking them if they would be happy to share it in a quick review on whatever platform you chose. You prepare the text for them by quoting what they say to reduce friction and make it easy for them. Obviously, you want to mention that they can also add, change and edit.

That's it. For my company Design Buffs, it's what always works.

Answer

People who wouldn’t generally leave reviews—regardless of whether they are satisfied or not—will feel encouraged to leave a review if they see replies and feedback from businesses

Muhammad Umair · Answer

To increase positive reviews for your business, inform and educate your customers on how critical reviews are to your business.

Answer

You want an authentic, honest review from people who purchased and used the product from your store. Consider offering points in your customer loyalty program or entries in a quarterly drawing.

arun garg · Answer

Incentives, offers, enhancing customer experience, artificial intelligence are some of my suggestions!

Henry Robinson · Answer

The best way by which you can increase your customers to write a review is by interacting with them. Chat Metrics (chatmetrics.com) is one of the best service providers of conversational marketing where your agents can interact with your website visitors and ask for their experience and gather all the relevant information that you want to know. These sales and marketing agents will be available 24/7 on your website to instantly answer the questions of your website visitors.

Nikita Dutta · Answer

I would suggest you try live chat from Chat Metrics (chatmetrics.com) where agents will be available 24/7 on your website to interact with your website visitors and know their requirements. These agents can proactively ask them about their experience on your website and promote your brand indirectly.

Answer

@zia_ullah2 Can you share an example?

Any idea to encourage customers to write a review for your company?

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