How Customer Support Messengers Violate Your Privacy
Privacy is something I've been thinking a lot about recently. People are starting to wake up to the fact that our privacy is being invaded by the products all around us. I think we can do a better job of pointing out privacy violations when they happen. I'm personally interested in the customer support space, especially with messengers like Intercom and Drift. However, these products are some of the worst privacy offenders on the Internet today. I wrote a bit about it here: https://letterbase.io/blog/how-c... They try to gather as much data as possible about you -- basically acting like advertising companies instead of customer support companies.