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Respond and answer to your customer through Facebook and Messenger. Have live communications inside any of your apps.

September 13th, 2017

Communicate personally with every single customer.

Recommendations
Peter van Teeseling
Peter van Teeseling- Global #printhacking community connector
Simple to implement yet powerful in use.
R A I Z A
R A I Z A- 🍝 Product Manager | Spaghetti Aficionado
I feel like I lurk on every customer service question just to say Intercom first whenever I can! 🔥 Clean interface, easy to use.
Lullaby Tom
Lullaby Tom- Readmore...
I love it. You won't regret using it.
50 Alternatives to Intercom

A book about growing a startup

Recommendations
Austin Ash
Austin Ash
Briefly but effectively sums up main challenges faced, and provides proven strategies for overcoming them
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Intercom is pretty much my personal reference model when it comes to the subject of scaling a startup. This book summarizes the journey pretty well.
6 Alternatives to Intercom on Starting Up

Drawing from some of the best posts on our blog, Intercom on Product Management offers guidance on the tough decisions you need to make as a product manager.

Recommendations
keyul
keyul- Maker of Quick Code & Bot Stash
A short guide that will help you on taking right decesion about the product.
Vinit Agrawal
Vinit Agrawal- Co-Founder at Tars (HelloTars.com)
Check this one specifically. It is a compilation of Intercom's Blog entries relevant to Product Management. So much real world knowledge, specially for a SaaS business.
21 Alternatives to Intercom on Product Management

Operator by Intercom is a customer service chatbot that handles simple tasks so you can focus on things only humans can do.

Around the web
TechRepublic
You've probably seen one of Intercom's products before when clicking on the seemingly smiling customer help button displayed in the corner of many software company web pages. The company recently launched Operator, which brings a "bot with manners" into customer support conversations. It's part of Intercom's suite of software that helps businesses respond, e… See more
Inside Intercom
At Intercom we have always been very opinionated about bots and what they can and can't do. Today we're launching our very own bot, Operator. Operator is a simple, smart bot that augments many of the tasks you do today with Intercom. By taking over the mundane work (e.g.
CNBC
Josh Edelson | Getty Images The technology industry is infatuated with automated software programs powered by artificial intelligence. Alphabet's YouTube is using bots to recommend music videos, Amazon's are recommending online purchases and Facebook's are making it easier for businesses to communicate with users of its Messenger app.
15 Alternatives to Operator by Intercom

What a knowledge base should be–personal and intelligent

Let customers help themselves with a smarter knowledge base.

Recommendations
Omer Molad
Omer Molad- Co-founder and CEO @ Vervoe
One of Intercom's modules is Educate, which lets you create an FAQ / help section that learns over time.
Malin Andersson
Malin Andersson- Founder Konvai.com & Worldsmarathons.com
A bit pricy, but very well structured and easy to use.
Jeroen Corthout ☕
Jeroen Corthout ☕- Co-Founder Salesflare
Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
Around the web
Intercom
With Intercom Educate, you can create content and answer people's simple questions faster. When a customer asks a question in the Messenger, Operator will suggest relevant articles to help answer it. You can also see how your content is performing, exactly how it can be improved, and what to write next.
Upscope
There are three different ways Intercom Educate is useful Customers can search through articles and find answers themselves. Live chat agents can insert articles into conversations to answer questions. It's SEO friendly and helps bring new users to the site.
Inside Intercom
Up to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best route to an answer is through the customer helping themselves. It's better for everyone: your customers get the quick, easy answers they need and your team can concentrate instead on questions that are hard to resolve.
19 Alternatives to Intercom Educate

The messenger for business. All new.

The best way to talk directly to your customers in your product (web, iOS and Android) and on your website.

Around the web
Inside Intercom
Our new messenger marks the culmination of a year's worth of work. We're announcing our new messenger to help businesses more personally connect with their customers. We believe communication between businesses and customers is changing forever.
30 Alternatives to Intercom Messenger

Recommendations
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Inside Intercom takes a deep-dive approach with every episode, handing out lessons and insights on specific topics in each episode. Very handy lessons for those who are looking to start up.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
The inside intercom podcast is a wonderful deep-dive into lessons from one of the fastest growing startups.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
If you like Seeking Wisdom, you'll end up liking Inside Intercom as well. Insights on startups, and aspects of starting up from the best in the business.
3 Alternatives to The Inside Intercom Podcast
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