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Respond and answer to your customer through Facebook and Messenger. Have live communications inside any of your apps.

September 13th, 2017

Intercom

Communicate personally with every single customer.

🇺🇸 James Brown- Growth Hacker at NearPlace.com
best all in one for sales and customer support app.
james frewin- Head of Creative @ Labstep
Have since tried Intercom and it's pretty close to what I was after! The emails are good looking and automatically work on mobile and desktop. Also has really nice audience filtering and analytics.
Jose Zamora- Dev @ Sparkpost
<3 Intercom
19 Alternatives to Intercom

Intercom on Starting Up

A book about growing a startup

Austin Ash
Briefly but effectively sums up main challenges faced, and provides proven strategies for overcoming them
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Intercom is pretty much my personal reference model when it comes to the subject of scaling a startup. This book summarizes the journey pretty well.
4 Alternatives to Intercom on Starting Up

Intercom on Product Management

The ultimate resource for aspiring product managers

Drawing from some of the best posts on our blog, Intercom on Product Management offers guidance on the tough decisions you need to make as a product manager.

Vinit Agrawal- Co-Founder at Tars (HelloTars.com)
Check this one specifically. It is a compilation of Intercom's Blog entries relevant to Product Management. So much real world knowledge, specially for a SaaS business.
keyul- Maker of Quick Code & Bot Stash
A short guide that will help you on taking right decesion about the product.
10 Alternatives to Intercom on Product Management

Operator by Intercom is a customer service chatbot that handles simple tasks so you can focus on things only humans can do.

TechRepublic
You've probably seen one of Intercom's products before when clicking on the seemingly smiling customer help button displayed in the corner of many software company web pages. The company recently launched Operator, which brings a "bot with manners" into customer support conversations. It's part of Intercom's suite of software that helps businesses respond, e… See more
Inside Intercom
At Intercom we have always been very opinionated about bots and what they can and can't do. Today we're launching our very own bot, Operator. Operator is a simple, smart bot that augments many of the tasks you do today with Intercom. By taking over the mundane work (e.g.
CNBC
Josh Edelson | Getty Images The technology industry is infatuated with automated software programs powered by artificial intelligence. Alphabet's YouTube is using bots to recommend music videos, Amazon's are recommending online purchases and Facebook's are making it easier for businesses to communicate with users of its Messenger app.
9 Alternatives to Operator by Intercom

Intercom Educate

What a knowledge base should be–personal and intelligent

Let customers help themselves with a smarter knowledge base.

Jake Crump- Community Team with Product Hunt
Product Hunt has actually just started using Intercom Educate for our help center. The UI is very easy to navigate through, and it took very little time to get the articles set up. It's also really nice if you're using their other products, because you can drop an article into a conversation. It makes it super easy to get people the information they're looki… See more
Mike Coutermarsh- Code @ GitHub
For PH we've been using Intercom Educate to answer questions for us. We track what questions come in through intercom and then write articles for common ones. Can see how we use it here: https://help.producthunt.com/
Malin Andersson- Founder Konvai.com & Worldsmarathons.com
A bit pricy, but very well structured and easy to use.
Intercom
With Intercom Educate, you can create content and answer people's simple questions faster. When a customer asks a question in the Messenger, Operator will suggest relevant articles to help answer it. You can also see how your content is performing, exactly how it can be improved, and what to write next.
Upscope
There are three different ways Intercom Educate is useful Customers can search through articles and find answers themselves. Live chat agents can insert articles into conversations to answer questions. It's SEO friendly and helps bring new users to the site.
Inside Intercom
Up to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best route to an answer is through the customer helping themselves. It's better for everyone: your customers get the quick, easy answers they need and your team can concentrate instead on questions that are hard to resolve.
12 Alternatives to Intercom Educate

Intercom Messenger

The messenger for business. All new.

The best way to talk directly to your customers in your product (web, iOS and Android) and on your website.

Inside Intercom
Our new messenger marks the culmination of a year's worth of work. We're announcing our new messenger to help businesses more personally connect with their customers. We believe communication between businesses and customers is changing forever.
26 Alternatives to Intercom Messenger

The Inside Intercom Podcast

Conversations with startup practitioners

Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
If you like Seeking Wisdom, you'll end up liking Inside Intercom as well. Insights on startups, and aspects of starting up from the best in the business.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
The inside intercom podcast is a wonderful deep-dive into lessons from one of the fastest growing startups.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Inside Intercom takes a deep-dive approach with every episode, handing out lessons and insights on specific topics in each episode. Very handy lessons for those who are looking to start up.
3 Alternatives to The Inside Intercom Podcast
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