We are looking for recommendations that can enable us to better support our future users
- Jason Grills made this productIt is a holistic customer support tool that brings your target audience closer to your brand instantly. In case you are a startup, then the tool comes with a forever free plan that supports various features efficiently. Plus, the free part cancels out the investment aspect of the support tool altogether.
- The solutions that you have mentioned in your question are Good, But, being in the customer support specialist role, I invite you to try out ProProfs Help Desk. Keeping in mind that the best tools are often selected according to your preference and suitability to business, ProProfs Helpdesk is designed for teams. It consists of numerous collaboration tools, Agents can add internal comments and assign tickets to teams. ProProfs HelpDesk offers a more simplified UI, Smoother functionality, and internal knowledge base, which makes your support agents' life a lot easier. ProProfs Help Desk has child tickets, which make it easy for agents to get input from different people or departments. Ticket Merging to avoid duplicate tickets, Social Channel Integration, canned responses. Its Shared inbox feature allows you to effortlessly manage all your customer-facing email accounts (sales@, support@, info@, contact@, help@, etc.) in a single platform.