Looking for opinions on the best tools to share an inbox. Outlook does it and there are some third party tools. What does everyone use?
- Using HelpScout for a long time, its super easy and intuitive to use. You can easily create multiple mailboxes for each email address, which makes it easier to work across platforms and manage several clients from a single account with your teammates.
- If your team is on Slack, then Scribe is the way to go! We have a sales inbox that is shared with our sales, marketing and support team, via a Slack channel. Scribe let's you reply to emails via Slack itself. This gives us all visibility, let's us assign the right emails to the right person, and also increases our response time exponentially! (Disclaimer: I'm a co-founder of Scribe. Our newest product that I'm describing is in open beta - and we haven't done a PH launch, yet :))
- Abhinav Marla made this productThis is cool way to collaborate on shared email conversations and tasks with your team at one place. What's great is that there is a layer of client management on top of your shared Inbox which allows to to keep a track of all client conversations in one place. The Pre-built message templates are great for recurring client communication and the ability to send custom branded Approval requests via email to clients is a pretty useful feature.