Jordan FordDesigner & Front-end Dev

What are the best apps for email management?

Our business is receiving a few customer service emails a day. What are the simplest tools to track these?
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14 recommended
  1. 74
    Docsify

    Free In-depth email tracking for salespeople

    Used Mailtrack and MixMax before it, but now love Docsify more and more! They can improve "send later" feature but the design and interface is almost perfect!
    CommentsShare
    Found it on PH, agree about send later but their snippets are something awesome.
    CommentsShare
    Man Thi Haohao dang lam nhan vien tai dogomynghebiz Β· Written
    vote, best app
    CommentsShare
    • Vladimir ObrizanExpert in Reliable Software

      Really cool product to score leads: who is more interested in emails I sent. It is much easier to select leads among 100s of recepients, whom I should call first: obviously, those people who engage more with my presentations and docs.

      Docsify is a must-have email marketing tools for those who close deals.

      Comments (1)
    • Naman BhutaniSales Specialist

      I recommend using Docsify, it's a great tool and have got one of the best customer support.

      I was finally able to replace HubSpot's plug-in with a much powerful platform, Docsify!

      Great work guys and keep rocking.

      Comments (2)
  2. 44
    Sortd for Gmail

    Trello for Gmail - Transform your email into organized lists

    Rodney KuhnCo-founder Sortd Β· Written
    Rodney Kuhn made this product
    Offers a visual drag and drop workspace, email tracking, notes, reminder and the ability to manage sales, hiring, operations ... all-in-one product
    Comments (1)Share
    • Semira AmiralaiTechnical Recruiter

      I'm trying to discover the main difference(s) between Sortd and Drag. While Sortd is more mature, both are attractive products with great functionality. Keeping it simple is key for me (a minimalist). It's not clear what the differences are; anyone have inputs on this?

      Comments (1)
    • Sean PowerHead of Sales, Refractiv

      Nice app to keep track of tasks within Gmail, email messages are turned into tasks giving you the option to select which category they fall into.

      Comments (1)
  3. 40
    Yanado

    Task management inside Gmail

    Raj EshAccountant Β· Written
    Works flawless , and possibly the only app that works with delegated gmail accounts.
    CommentsShare
    • Tested many others (handle, sortd, flow-e,...) and related ones like mixmax,... None of them has fulfill the gap I had between emails and tasks like this one

      Comments (0)
    • Raj EshAccountant

      Been using this for few months now - improved my productivity - would suggest everyone to give it a try

      Comments (0)
  4. Aysha AyubDigital Marketing Analyst Β· Written
    Hey, Jordan There are many simple email tracking tools and contact management softwares available in the market. One such tool I would recommend is Agile CRM. The customer service emails you receive can are labeled as tickets. These tickets are sent to your Gmail integrated to the CRM allowing you to monitor and assign the tasks automatically. This is done in a systemic and organized fashion. Agile CRM's Helpdesk ticket automates the process by defining ticket priorities, status, and route them to the appropriate support rep. It's assured that all the received emails meet their service requirement with live chats and support groups. The ticket creation feature allows the customer to create a new ticket for the support. Tracking the closed tickets, resolved customer issues can be checked in helpdesk analytics.
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  5. Sruti Raizada made this product
    I recommend Salesmate CRM as the best app for email management as it can sync with your email accounts including Gmail and also offers email tracking, notes, reminder and the ability to manage sales, and other customer conversation in one single place. You also have an option to scheduling emails and automated response as per the requirements. Know more: https://www.salesmate.io/email-a...
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  6. 3
    Freshdesk

    Everything you need to deliver exceptional customer support.

    easily turns them into customer service tickets
    CommentsShare
    Our team are using this from long time and its make our daily sales marketing tasks so easy
    CommentsShare
    • It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

      Comments (0)
    • My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

      Comments (0)
  7. 4
    Missive 3.0

    Team communication app now supporting FB, Twitter & SMS

    Philippe Lehoux made this product
    Best app to collaborate around your inbox! Assign emails to your teammates, create tasks, snooze, etc... You can even include social media accounts (Twitter, Facebook Pages, Twilio, etc.)
    CommentsShare
  8. 4
    Polymail 2.0

    Email collaboration for teams.

    Our team uses Polymail at IG-Technologies. Awesome. Big upgrade from Outlook and Spark
    CommentsShare
    • Adam DePasquaFounder of To Eat List

      Mail is not fun, but Polymail makes it bearable.

      The overall experience is really solid and familiar. While I wish the app was a little more exciting in terms of its design, it just works which is way more important. The features Polymail includes makes it a real powerhouse. I used to rely on various apps to accomplish certain mail related tasks, now Polymail just has it all baked in. πŸ‘πŸ‘πŸ‘

      Comments (0)
    • John-Henry ScherckPrincipal Consultant

      I'm a consultant that's usually on the go, so having an email app that syncs to a crm automatically and has native tracking features is a big plus. Excited to see where they take the collaboration features. I do go back and forth with people on emails, but i tend to use the "share email" function they have in the app. This sounds much easier to use.

      Comments (1)
  9. Saketh Rasakatla18Sr. Digital Marketer Β· Edited
    This tool provides end-to-end email management. For your situation, its email tracking, contact management and service automation features would suit the best. It is very simple to use, even its onboarding is free. Its contact management feature provides: Email integration & Third-party email sync: You can sync your emails (Gmail, Microsoft Exchange, Office 365) to communicate with your customers. This email integration lets you send and receive emails from your CRM, without ever leaving your dashboard. Attach necessary documents and track emails opened and links clicked. Hence, you can interact with your customers with automated email campaigns. Contact Timeline: With this, you can maintain a log of contact activity, emails exchanged, content viewed, social updates and more. Here is the official website link: https://www.agilecrm.com/contact... Hope I helped! :)
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  10. nabihafuture tech startup founder Β· Written
    I can't believe no one has recommended Superhuman yet, it's the best tool for email management imo! ✨ Superhuman is a powerful, beautiful email client that is built to make you insanely productive and effective at managing email. Some features that would specifically help you with customer service emails: πŸ”” Reminders: When you send an email, choose a time (ex. 2 days), and get reminded to follow-up. Follow-up on time, every time. πŸ’¬ Snippets: Instantly insert phrases, paragraphs, or whole emails. Type less & do more. πŸ“ͺ Split Inbox: Custom split your inbox between VIP (be responsive to specific senders), Team (from:superhuman.com to:me), News (catch up with focus). πŸ‘€ Read Statuses: See when people read your emails and use this to respond with brilliant timing. Superhuman has singlehandedly increased my productivity in email more than 10x - same for a ton of other users (check out their Twitter page). Hope this helps! :)
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  11. Loomi.ai is a virtual assistant platform that organizes your connected world. The product is in BETA but it focuses on aggregating all your email and organizing and prioritizing automatically using AI.
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  12. 1
    Astro

    AI meets email for Mac, iOS and Android

    I use this for both my work and personal email. I think it is probably the only app that has made tracking and scheduling completely free. Plus they have a clear plan to charge for templates. Loving it.
    CommentsShare
    • Geoff SchaadtVP, TryCycle Data Systems

      I've been a delighted user of Astro almost since launch. And now they have sold to Slack - and are immediately shutting down.

      Can anyone recommend a good email/calendar client?

      Comments (2)
    • Howard KeziahCEO, Impact Technologies Group, Inc.

      My mail client has to handle my personal as well as business mail. My life isn't neatly divided into work and non-work. All my personal mail is through my mac address. Not supporting that makes it worthless to me.

      Comments (0)
  13. I highly recommend DOcsify as it has a dashboard which helps to keep a track record. We have used this tool in AeroLeads for tracking email campaign during a launch of our new product. It is one of best tools with the feature like scheduling email, open rate etc. and also with the great interface.
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  14. 1
    Moosend

    Email Marketing Platform - Create and send better campaigns

    Using it for our startup needs and it's an amazing tool with many features.
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