Jordan FordDesigner & Front-end Dev

What are the best apps for email management?

Our business is receiving a few customer service emails a day. What are the simplest tools to track these?
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16 recommended
  1. 74
    Docsify

    Advanced Email Tracker for the whole team

    Blake Barber3Copywriter ยท Written
    Used Mailtrack and MixMax before it, but now love Docsify more and more! They can improve "send later" feature but the design and interface is almost perfect!
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    Dailius J. HarberGeneral Manager ยท Written
    Found it on PH, agree about send later but their snippets are something awesome.
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    Man Thi Haohao dang lam nhan vien tai dogomynghebiz ยท Written
    vote, best app
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  2. 44
    Sortd for Gmail

    Trello for Gmail - Transform your email into organized lists

    Rodney KuhnCo-founder Sortd ยท Written
    Rodney Kuhn made this product
    Offers a visual drag and drop workspace, email tracking, notes, reminder and the ability to manage sales, hiring, operations ... all-in-one product
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  3. 40
    Yanado

    Task management inside Gmail

    Raj EshAccountant ยท Written
    Works flawless , and possibly the only app that works with delegated gmail accounts.
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  4. Aysha AyubDigital Marketing Analyst ยท Written
    Hey, Jordan There are many simple email tracking tools and contact management softwares available in the market. One such tool I would recommend is Agile CRM. The customer service emails you receive can are labeled as tickets. These tickets are sent to your Gmail integrated to the CRM allowing you to monitor and assign the tasks automatically. This is done in a systemic and organized fashion. Agile CRM's Helpdesk ticket automates the process by defining ticket priorities, status, and route them to the appropriate support rep. It's assured that all the received emails meet their service requirement with live chats and support groups. The ticket creation feature allows the customer to create a new ticket for the support. Tracking the closed tickets, resolved customer issues can be checked in helpdesk analytics.
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  5. Sruti Raizada made this product
    I recommend Salesmate CRM as the best app for email management as it can sync with your email accounts including Gmail and also offers email tracking, notes, reminder and the ability to manage sales, and other customer conversation in one single place. You also have an option to scheduling emails and automated response as per the requirements. Know more: https://www.salesmate.io/email-a...
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  6. 3
    Freshdesk

    Everything you need to deliver exceptional customer support.

    easily turns them into customer service tickets
    CommentsShare
    Our team are using this from long time and its make our daily sales marketing tasks so easy
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  7. 4
    Missive 3.0

    Team communication app now supporting FB, Twitter & SMS

    Philippe Lehoux made this product
    Best app to collaborate around your inbox! Assign emails to your teammates, create tasks, snooze, etc... You can even include social media accounts (Twitter, Facebook Pages, Twilio, etc.)
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  8. 4
    Polymail 2.0

    Email collaboration for teams.

    Our team uses Polymail at IG-Technologies. Awesome. Big upgrade from Outlook and Spark
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  9. 3
    Gmelius

    Let your teams do their best work from Gmail and Slack!

    Gmelius is the perfect way for us to manage our customers inside Gmail. Don't need any other help desk softwares.
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  10. Saketh Rasakatla18Sr. Digital Marketer ยท Edited
    This tool provides end-to-end email management. For your situation, its email tracking, contact management and service automation features would suit the best. It is very simple to use, even its onboarding is free. Its contact management feature provides: Email integration & Third-party email sync: You can sync your emails (Gmail, Microsoft Exchange, Office 365) to communicate with your customers. This email integration lets you send and receive emails from your CRM, without ever leaving your dashboard. Attach necessary documents and track emails opened and links clicked. Hence, you can interact with your customers with automated email campaigns. Contact Timeline: With this, you can maintain a log of contact activity, emails exchanged, content viewed, social updates and more. Here is the official website link: https://www.agilecrm.com/contact... Hope I helped! :)
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  11. nabihafuture tech startup founder ยท Written
    I can't believe no one has recommended Superhuman yet, it's the best tool for email management imo! โœจ Superhuman is a powerful, beautiful email client that is built to make you insanely productive and effective at managing email. Some features that would specifically help you with customer service emails: ๐Ÿ”” Reminders: When you send an email, choose a time (ex. 2 days), and get reminded to follow-up. Follow-up on time, every time. ๐Ÿ’ฌ Snippets: Instantly insert phrases, paragraphs, or whole emails. Type less & do more. ๐Ÿ“ช Split Inbox: Custom split your inbox between VIP (be responsive to specific senders), Team (from:superhuman.com to:me), News (catch up with focus). ๐Ÿ‘€ Read Statuses: See when people read your emails and use this to respond with brilliant timing. Superhuman has singlehandedly increased my productivity in email more than 10x - same for a ton of other users (check out their Twitter page). Hope this helps! :)
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  12. Al Ramich (CEO loomi.ai)Founder, Marketing and Tech ยท Written
    Loomi.ai is a virtual assistant platform that organizes your connected world. The product is in BETA but it focuses on aggregating all your email and organizing and prioritizing automatically using AI.
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  13. 1
    Astro

    AI meets email for Mac, iOS and Android

    I use this for both my work and personal email. I think it is probably the only app that has made tracking and scheduling completely free. Plus they have a clear plan to charge for templates. Loving it.
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  14. I highly recommend DOcsify as it has a dashboard which helps to keep a track record. We have used this tool in AeroLeads for tracking email campaign during a launch of our new product. It is one of best tools with the feature like scheduling email, open rate etc. and also with the great interface.
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  15. Usually, firms receive tickets from customers in the form of emails. Managing loads of such emails become a task in case you donโ€™t have a full-fledged ticketing system in place. While there are many email management tools in the market, I would suggest you go for the Help Desk software offered by ProProfs. Itโ€™s one of the best, given its powerful features and functionality. It allows you to - 1. Manage all customer-facing inboxes such as sales@, help@, billing@, contact@, etc., at a central location, so that all customer requests are addressed on time. 2. Use internal notes and add comments to track tickets and route them to relevant customer support divisions 3. Create child tickets to expedite ticket resolution 4. Help teams collaborate to resolve tickets speedily 5. Capture customer feedback with Net Promoter Score surveys 6. Improve agent performance and track help desk ratings with the help of smart reports Itโ€™s a great tool that helps you manage tickets effectively.
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  16. 1
    Moosend

    Email Marketing Platform - Create and send better campaigns

    Julia PetrikovaMarketing Executive ยท Written
    Using it for our startup needs and it's an amazing tool with many features.
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