Whats the best service for creating and maintaining an internal knowledge base?

We are looking for a tool to get the knowledge of the organization store and maintained. We are normally going to save snippets of code and processes.
Your recommendation
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13 recommended
  1. 48

    The note app for teams

    Anthony Lee
    Anthony LeeFounder at Lunamisoo and Moonlyte Media Β· Written
    It's like Slack for note taking. Their tagging, searching, and note taking functionalities are just really well thought through. I highly recommend it.
    Thomas DIDIER
    Thomas DIDIER6Product Marketing Manager, Ermeo Β· Written
    We're using Slite on a daily basis at Forest (www.forestadmin.com) as a knowledge base, departments reporting, playbooks and templates, and much more. Such a great tool!
    Makenna Smutz
    Makenna SmutzMarketing Web Developer at GraphCMS Β· Written
    You can also share links to notes publicly with links, making it a great place for canned replies/FAQ!
    • Benjamin Pipat
      Benjamin PipatCTO @ Seelk

      We've been using Slite for a few months and it finally solved our long research for the perfect knowledge sharing app :)

      The adoption by our team was impressive, and Slite makes our knowledge management a breeze

      Comments (4)
    • Luc Chaissac
      Luc ChaissacDesigner

      We've been using Slite for few months, and we can't be more happy. Best benefit is that it's a perfect way to improve transparency inside our team and to onboard new teammates!

      Comments (2)
  2. 29

    Writing made easy

    Aswin Mohan
    Aswin MohanCurrently making LessPhone Tet, HackNews Β· Written
    Easy to set up, Open Source and export to different formats. Built on git workflow
    • Michael Musgrove
      Michael MusgroveMarketing guy.

      If you have a project that entails many chapters or is organized in an outline format, this is super-helpful. I love Git Book. Totally underrated software.

      Comments (0)
    • Anne Gentle
      Anne GentleProduct Manager

      I used GitBook to collaborate with other authors on my book quite related to the subject, Docs Like Code (https://docslikecode.com). I loved the ebook output but for print I had to use additional tools.

      Comments (0)
  3. 20
    Help Scout 2.0

    Help desk software for a more human & helpful experience

    Rich Peterson
    Rich PetersonBusiness Process Consultant πŸš€ Β· Written
    Handy that you can quickly store docs and processes with Help Scout knowledgebase ( https://yourlink.to/helpscout ). You can make it public but you'll use the private knowledgebase feature. You'll also be able to send snippets to other users through a search bar above your compose menu.
  4. Lucas Didier
    Lucas DidierProduct manager Β· Written
    Great page tree management, super powerful Airtable-like blocks features. It can basically replace your Trello, your Excel and all your other project management tools. Plus, they have powerful embedded blocks with other services like InVision, Github Gists, Dropbox Paper, etc...
  5. 11
    StepShot Guides PRO

    Create guides and video tutorials with no hassle

    Sofia Sembai
    Sofia SembaiContent Manager Β· Written
    In your case, this tool is what you need as StepShot Cloud workspace allows storing and sharing knowledge base files with your team and others (customers, partners) if needed. You can discuss the files to collaborate on them. Also, StepShot Guides allows you to capture processes and create guides on them automatically.
    • Volodymyr Zastavnyy
      Volodymyr ZastavnyyFounder, NEWOLDSTAMP

      As a CEO, I'm often approached with different questions during the day, and this used to distract me a lot from some important tasks. What I do now, is just simply prepare the automated tutorials with StepShot and easily share them with my employees.

      Comments (1)
    • It’s often very complicated to communicate with our clients without the visual image of what they would like to change in the projects we make for them. Thanks to StepShot, our work has became much easier since now our clients just go through the website, click on what they like/dislike and provide us with a quick feedback, all in one doc!)

      Comments (1)
  6. 14

    Part knowledge base, part collaboration space 🧠

    Tried a few tools myself but Nuclino was hands down the best. You can collaboratively create documents in real time and connect them like a wiki. There is also a kanban board and a mind map view. Perfect for a team knowledge base.
    • Philipp Seybold
      Philipp SeyboldCo-Founder & CEO @ combyne

      Excellent product which is on the right track. In my view the pricing is too high for this stage with 5 Euro/user/ month. G Suite costs 4 euro for it's vast service portfolio. For us a price point at 1 or 2 Euro would feel comfortable.

      Comments (8)
    • Nuclino definitely deserves to be as popular as Slack and Trello. Like Slack and Trello, Nuclino focuses on one task and does a brilliant job at it. I really hope this stays actively maintained!

      Comments (3)
  7. Kimberley Williams
    Kimberley WilliamsProduct Manager at Soldo Β· Written
    I love Confluence for organising large amounts of internal information that would otherwise be lost when somebody leaves the company or team, and for getting new joiners up to speed. I use it for everything from project management to manuals, competitor research, and business strategy. Very easy to set up and use.
    Emily Kellert
    Emily Kellerttech lover & travel freak & tractive PM Β· Written
    Great tool to document everything! The macros are great too for code / workflows / anything else!
  8. Pranav
    PranavDesigner, Developer & Maker of things Β· Written
    Simple UX both for navigating articles and creating them. Free to use!
  9. 3
    Notion 2.0

    The all-in-one workspace - notes, tasks, wikis, & databases

    Maks Koseda πŸ“šπŸ’»
    Maks Koseda πŸ“šπŸ’»15yo maker from Poland πŸš€ Β· Written
    Extremely customizable, lots of useful templates and it's overall a very powerful tool. I haven't used it in a team, but I use it as my own little knowledge base and it's doing great so far. Notion is available for Mac, Windows, iOS, Android and the web. You should at least check it out.
    • Rees Vinsen
      Rees VinsenCEO of Adduco


      We're huge advocates of Trello, power-users of Slack, data-hungry Google Sheet/Doc fanatics and unloyal downloaders of many productivity, Wiki, task management and organisation apps. With my CTO I often mused the idea of building an all-in-one workspace for internal use that sat as our Pandora's box of goodies ranging from development wiki's, onboarding information and branding resources all the way to task management, meeting notes and even time tracking - lo and behold I stumbled across this gem of an app.

      We decided to run Notion for a week in tandem with Trello (for our highly-granular level project management) starting by spending an hour in the evening porting over info to populate a few spreadsheets, wikis etc. I also went ahead and threw personal pages up to trial it on an individual level. πŸ“Note: if you have a super high turnover of to-do's and an active team you won't find switching over from another app to be a lengthy process. After 6 years of managing a creative agency I reckon I have seen enough task management and organisation apps to last a lifetime, so take my thoughts here with that consideration.


      After a week we drew the following conclusions:

      ⏱ We worked faster with Notion than we did with Trello, Evernote or even a physical whiteboard.

      πŸ“¦ Today I solely used Notion for the entire workday. This time last week I would have used Trello, Slack (sending meeting notes and memos), Google Sheets, Google Docs, the native OSX notes app and GithubWiki just to get my day ORGANISED!

      πŸ“š Managing client editorials, project budgets, to-do lists and even basic memos and planning has been a breeze. It's great as a lightweight CRM too.

      πŸ›  We were more organised than ever before. It's great to have a knowledge base for our products, plans and company sitting right amongst our task management tools.


      We have also been left wanting for nothing (πŸ‘πŸΌ Congrats, Notion team) but dreaming of a few things:

      πŸ’΅ Beefier finance organisation/support. Integrations with Quickbooks, Xero maybe? Make it easier to build budgets and organise our money plans!

      πŸ—£ Room to annotate and collaborate on images/PDF's etc.

      πŸ” Function to lock pages so you can't edit, and the little hover tooltip to edit doesn't show up.

      🎨 Integration with design apps - Sketch, UXPin, etc. Many many many creatives will use this app and be left wanting in this area. Think: a creative agency collabs, annotates, refines, develops and more...keep them in Notion.


      The TLDR: Notion 2.0 kicks a** and we'll be using it for a long long time in place of a myriad of other productivity apps and tools. You should too.

      Comments (2)
    • I want to move from Evernote (I am a premium subscriber) to Notion, I really do but I don't think Notion wants me to. Whatever I am about to say, I say it with nothing but respect for Notion and in the hopes that it will continue to improve at the same pace.

      First, the good - Notion has the best note editing interface I've ever used. A close second might be OneNote (it's a high bar, mind you) and Bear. It combines the simplicity of Evernote or Markdown with the power of OneNote although, it is missing the ability to use handwriting and doesn't support iPad with Pencil just yet. When it does, it will be perfect. I also like that I can save code snippets. Why is this so hard for Evernote?

      Notion 2's tables, boards and other updates are huge. While I'm sure the in-built kanban board is not as feature complete as Trello, it should be more than enough for most projects. Same for tables. Airtable has a bunch of really cool advanced features but for most use cases, tables within Notion are just fine. Notion is on the right path and I am sure these features will only improve.

      Now for what I don't like - The price is definitely my number one complaint. I will happily pay for Notion when it can do everything that other apps can. Until then, why not let me stay connected to the product with a cheaper paid plan or a better free tier? I pay for Evernote but if I were to consider switching, I can't do so purely because Notion doesn't do a bunch of things that Evernote can (even though it does a lot of things that Evernote doesn't) - Chrome extension to clip articles, emails, images etc., powerful mobile app with business card and document scanning, iPad support etc.

      At $8 a month, it is more expensive than G Suite on a per-user basis. Why not give me 100 - 200 free blocks per month? Let me grow to love it. Let me build a workflow around it. Give me some incentive to tell my friends about it. When you have the features I want (I'm sure you're working on it), let me pay for it.

      Price aside, I would also like to see how Notion fairs for quick note-taking, It's designed to be a wiki-style product and I get that but I'm sure a LOT of people are using it for personal notes. I use Evernote to save one-line notes - phone numbers, quotes, URLs etc. Notion's wiki-style UX is too heavy duty for that kind of use. It would be really cool if there was a "scratchpad" or "quick notes" feature that was not as heavy duty. For these simpler notes, I don't want to organize them into pages, I just want to save them and may be tag them. Which brings me to another feature I could really use - tags. Why limit users to only folders? Why not allow users to just tag notes?

      I could go on but ultimately, I won't be switching to Notion right now, even though I really want to. Cost is too prohibitive but I'm sure I'll be on the hunt for future updates.

      Comments (5)
  10. 2
    Goal & OKR Management by Leapsome

    Simple goal management and team alignment with OKRs

    easy to use great customer service
    • Kajetan Armansperg
      Kajetan ArmanspergCo-Founder @ Leapsome.com

      Obviously a bit biased here :) But we use our tool internally to align on goals and it really helps us to work better together as a team.

      Comments (0)
  11. 2

    Collaborative notes for you and your team

    Sachin Rekhi
    Sachin RekhiFounder & CEO @ Notejoy Β· Written
    Sachin Rekhi made this product
    Way lighter-weight than traditional wikis, making it super easy to capture & share notes with your entire team. Folks can leverage web, desktop, and mobile apps to access information wherever they go. And has support for full real-time editing like Google Docs, threaded comments, reactions, @mentions, and so much more.
    • Bubba Murarka
      Bubba MurarkaMobile VC

      I’ve been using Notejoy since it’s early MVP to collaborate with a friend on a project. It has been fantastic and made Is more productive. Even better is that the founders are super responsive to questions and feedback. This is a true labor of love for them and it shows!

      Comments (0)
    • Loren Appin
      Loren AppinVP of Growth, Pixable

      We've been using Notejoy for the past few months at my company and we couldn't be happier. It's the perfect mix of light-weight notes and a powerful document editor with great support for teams.

      Once I started using it, I found myself pasting thoughts in there right away. The search is way better and my docs are more organized and findable for the entire team. I put things in Notejoy that used to get lost in Google Docs or Slack, because this way I know I can get back to it. In our team, we use it to manage everything from to-do lists, place to store research and other things I just don't want to lose, and it's become a great place for us to work together!

      Comments (0)
  12. 1

    Your team's collective knowledge, everywhere you need it

    Jakub Rogalski
    Jakub Rogalski39Community Manager at Brand24 Β· Written
    We've been using it for quite some time now at our company and have found it super helpful in sharing internal knowledge. It's easy to use so anyone in the team can quickly access the information they need in a given moment.
  13. Brayn Wills
    Brayn WillsKnowledge Base Specialist Β· Written
    ProProfs Knowledge Base software is the ideal software to create an internal knowledge base. It has got some powerful features that help you create, share and manage knowledge easily. It lets you induct employees smoothly in your organization and keep them updated on latest information.