Whats the best service for creating and maintaining an internal knowledge base?

Question

We are looking for a tool to get the knowledge of the organization store and maintained. We are normally going to save snippets of code and processes.

Anthony Lee · Accepted Answer

It's like Slack for note taking.  Their tagging, searching, and note taking functionalities are just really well thought through.  I highly recommend it.

Lucas Didier · Answer

Great page tree management, super powerful Airtable-like blocks features. It can basically replace your Trello, your Excel and all your other project management tools. Plus, they have powerful embedded blocks with other services like InVision, Github Gists, Dropbox Paper, etc...

Thomas DIDIER · Answer

We're using Slite on a daily basis at Forest (www.forestadmin.com) as a knowledge base, departments reporting, playbooks and templates, and much more. Such a great tool!

Jenny Coleman · Answer

Tried a few tools myself but Nuclino was hands down the best. You can collaboratively create documents in real time and connect them like a wiki. There is also a kanban board and a mind map view. Perfect for a team knowledge base.

Rich Peterson · Answer

Handy that you can quickly store docs and processes with Help Scout knowledgebase ( https://yourlink.to/helpscout ). You can make it public but you'll use the private knowledgebase feature. You'll also be able to send snippets to other users through a search bar above your compose menu.

Kimberley Williams · Answer

I love Confluence for organising large amounts of internal information that would otherwise be lost when somebody leaves the company or team, and for getting new joiners up to speed. I use it for everything from project management to manuals, competitor research, and business strategy. Very easy to set up and use.

Maks Koseda · Answer

Extremely customizable, lots of useful templates and it's overall a very powerful tool. I haven't used it in a team, but I use it as my own little knowledge base and it's doing great so far. Notion is available for Mac, Windows, iOS, Android and the web. You should at least check it out.

Answer

Easy to set up, Open Source and export to different formats. Built on git workflow

Makenna Smutz · Answer

You can also share links to notes publicly with links, making it a great place for canned replies/FAQ!

Sofia Sembai · Answer

In your case, this tool is what you need as StepShot Cloud workspace allows storing and sharing knowledge base files with your team and others (customers, partners) if needed. You can discuss the files to collaborate on them. Also, StepShot Guides allows you to capture processes and create guides on them automatically.

Niesha ✌️& ❤️ · Answer

easy to use great customer service

Emily Kellert · Answer

Great tool to document everything! The macros are great too for code / workflows / anything else!

Sachin Rekhi · Answer

Way lighter-weight than traditional wikis, making it super easy to capture & share notes with your entire team. Folks can leverage web, desktop, and mobile apps to access information wherever they go. And has support for full real-time editing like Google Docs, threaded comments, reactions, @mentions, and so much more.

Pranav · Answer

Simple UX both for navigating articles and creating them. Free to use!

Jakub Rogalski · Answer

We've been using it for quite some time now at our company and have found it super helpful in sharing internal knowledge. It's easy to use so anyone in the team can quickly access the information they need in a given moment.

Brayn Wills · Answer

ProProfs Knowledge Base software is the ideal software to create an internal knowledge base. It has got some powerful features that help you create, share and manage knowledge easily. It lets you induct employees smoothly in your organization and keep them updated on latest information.